Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

608 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 4 days ago

Reviews


AB
Arturo B.
Novato, CA
INFINITI FX45
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2017 Category: Service
Arturo said they have good service.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 09/23/2017

 

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube


UV
Uriel V.
San Rafael, CA
Chevrolet Silverado 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2017 Category: Service
Uriel said they did a good job for him. He was happy with them.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 09/12/2017

We at Marin Express Lube thank you for your business and nice review


EB
Erik B.
Mill Valley, CA
Honda Fit
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2017 Category: Service
Erik said this business was quick, easy, simple and not too expensive. He was in and out.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 09/12/2017

Hello Erik, thank you for the great review. We happy you had a good experience with us and hope to see you soon


PR
PHILLIP R.
Belvedere Tiburon, CA
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2017
friendly, & knowledgable !
see above
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 09/03/2017

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube


BH
Bix H.
San Rafael, CA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2017 Category: Service
Bix said this business provided a pleasant experience. They were very helpful and they answered any questions he asked.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 09/18/2017

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.


HD
HEINZ D.
San Rafael, CA
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2017
Tire roration
speedy service
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 08/07/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube


BV
Bill V.
Pleasanton, CA
Jaguar XK8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2017 Category: Service
Bill said the business is fantastic and timely. They provided good service for a decent price.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 09/23/2017

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.


JL
Juan L.
San Rafael, CA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2017 Category: Service
Juan said they did a good job. This was the first time he has gone to this business. He now chooses this business for service.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 09/23/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube


MP
Mark P.
Greenbrae, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2017 Category: Service
Mark said he is a repeat customer of this business, and he is happy with their service.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 08/03/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 08/10/2017

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.


DG
Daniel G.
San Ramon, CA
Lexus IS 250
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2017 Category: Service
Daniel said this business was fast.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 07/31/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube


JC
Jose C.
San Rafael, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2017 Category: Service
Jose said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 09/19/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube


MC
Miguel C.
San Rafael, CA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2017 Category: Service
Miguel said his experience was very good and he likes this facility.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 07/31/2017

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.


MG
Miguel G.
El Sobrante, CA
Nissan Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2017 Category: Service
Miguel said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 07/26/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube


RC
ROBERT C.
San Quentin, CA
Lexus RX 330
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/16/2017
Took a while
Promised two people to work on brake job but only one.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 07/19/2017

Hi Robert, we thank you for your business. Sorry it took longer than expected to work on you breaks. Your response was noted and reviewed by management.


CS
Charles S.
Cotati, CA
Lexus LS 430
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/08/2017 Category: Service
Charles said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 07/22/2017

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube


UC
Uone C.
Santa Rosa, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2017 Category: Service
Uone said Tap and Sota and all the workers are his friends. They do good work. He lives in Santa Rosa but does not mind driving to go to this business.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 07/13/2017

Hello Uone, thank you for your business and nice review


JR
JOSE R.
San Pablo, CA
Nissan Quest
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2017
Excelent customer service
Very good customer service and they help you very quick.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 07/02/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube


GW
GUENTHER W.
San Rafael, CA
Lexus LS 430
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2017
good service
timely service provided and appreciated

Thanks
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 06/19/2017

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube


ND
Noe D.
San Rafael, CA
Mazda Protege
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2017 Category: Service
Noe said the staff at this business were very nice.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 06/12/2017

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube


HD
Heinz D.
San Rafael, CA
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2017 Category: Service
Heinz said he likes the quick service the business provides. They are very fast and efficient.
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director from Marin Express Lube & Diagnostic Center responded on 06/11/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube


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