ReScore Reviews™ (1)
Rockville, MD 20852
Thank you for your candid response, however your response requires a little clarification of fact. You were told several times that when the vehicle was completed that we would call you and let you know when it was ready for pick up. You took it upon your self to show up with out every receiving a call from us to let you know that the car was done and it was not done or we would have called just like we said we would. You showed up un announced during our receptionist lunch break. So yes because you rushed us to complete the job when it really wasen't done yet and you showed up
during our receptionist lunch break I am sure you did have to wait a short amount of time for me to become available to provide some assistance. You are not our only customer, all off our customers are important to us and we want to do the best job that we can for everyone, when you came in I was in the middle of dealing with another customers problem as well as fighting a deadline to get parts ordered for that customers vehicle so that we could get that customers car back to them as they need their car just like you do. I am sorry that you took me trying to concentrate and not forget what I was trying to do as a sign of disillusion? You made yourself a priority whether I was prepared to deal with you or not and as soon as I was able to help you I did. As for the "too steep price" what we charged for this job was industry standard for the scope of the job so I am not sure what formula you are using to determine how much the job should have cost? Maybe in the future you might want to try to be a little more understanding towards others and a little less of a critic?
BWI airport) and AAA towed my car to the nearest repair shop. I called Marve and Mike the next day. They have worked on my van for many years and had recently performed maintenance on the van. Rick towed my car from the AAA repair shop to Marve and Mike without cost to me and after close inspection determined very small holes caused by metal fatigue that only leaked transmission fluid when the car was driven at a higher speed which it was on the way to the airport. He repaired the leaks at a cost significantly lower than I expected from the AAA repair shop.
Marv & Mike's new building is a very nice upgrade is very comfortable if you are waiting for you vehicle.
Rick and Kelly are helpful and professional.
My car has been thru a lot these past 11 years and you guys are still able to do proper modifications that are needed to be able to drive my car from point A to point B. Thank you again for your STELLAR WORK.
You are correct in the fact that the vehicle was towed into our facility. I have no knowledge as to who may have been working on this car in the past or what was working or not working in your vehicle. We looked at this vehicle for a specific repair that was related to the transmission shift cable on your car and a check engine light repair that was noted on your original estimate of repairs. We never did any work or diagnosis related to the heating system in your car, therefore I can not confirm or deny that the heater system was working or not. The work that we did perform was done properly and was repaired in accordance with the estimate of repairs that the car was brought to us for. I sympathize with your conern however I don't feel like this really has anything to do with why you had the car towed into us in the first place. I would be more then glad to look into this for you should you decide to bring the vehicle back, but replacing a transmission shift cable does not cause a heating system in a car not to work?