Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

769 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
82% Business Response
Latest Review 7 days ago

Reviews


BM
Brian M.
Rockville, MD
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Spoke with Kate. She said the staff were fast and friendly. It was a really easy service, she did not have to make an appointment. They were done with her vehicle when she asked them to be. It was perfect.
This review was collected via phone interview by Customer Research Inc.
Rick W. from Marv & Mike's Transmission and Auto Repair responded on 07/12/2018

Thank You for your business


RB
Rosell B.
Bethesda, MD
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Rosell said the service is affordable, and the staff is nice.
This review was collected via phone interview by Customer Research Inc.
Rick W. from Marv & Mike's Transmission and Auto Repair responded on 07/12/2018

Thank You


JM
Josh M.
Germantown, MD
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Josh said the service the business provided was convenient and good.
This review was collected via phone interview by Customer Research Inc.
Rick W. from Marv & Mike's Transmission and Auto Repair responded on 07/12/2018

Thank You


PL
Paula L.
Rockville, MD
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Paula said she has used this business for 20 years. They have always done very good work and never fixed anything that didn't need to be fixed. They were very polite. The work was done quickly and they were not over priced.
This review was collected via phone interview by Customer Research Inc.
Rick W. from Marv & Mike's Transmission and Auto Repair responded on 07/12/2018

Thank You


TS
Tracy S.
Silver Spring, MD
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018
My cars doctor!
I have been using M&M for many (gosh almost 30😬). They are always very professional and flexible in meeting my service needs. I’ll be using them for as long as they are around!
Rick W. from Marv & Mike's Transmission and Auto Repair responded on 07/12/2018

Thank You


JH
John H.
Rockville, MD
GMC Yukon XL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
John said the lady in the front office didn't have any personality. The service was fine otherwise.
This review was collected via phone interview by Customer Research Inc.
Rick W. from Marv & Mike's Transmission and Auto Repair responded on 07/12/2018

Thank You


RC
Rachel C.
Gaithersburg, MD
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Rachel said that the facility responded to all of her requests, completed the work in a timely fashion, and gave clear explanations about work done, following up very nicely with her.
This review was collected via phone interview by Customer Research Inc.
Rick W. from Marv & Mike's Transmission and Auto Repair responded on 07/12/2018

Thank You


DH
diane h.
Bethesda, MD
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
Will continue to return for the good service and personal attention
We have been bringing our cars to Marv and Mikes for 2 years now. Kelly is friendly and gets back to us quickly. Rick does a fantastic job of explaining the issues and provides what seems to be a reasonable estimate for work completed. He is honest about what work is a necessity and what is not. We will continue to bring our cars here for service.

MA
Matthew A.
Washington, DC
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Matthew said his vehicle is running very nicely.
This review was collected via phone interview by Customer Research Inc.
Rick W. from Marv & Mike's Transmission and Auto Repair responded on 07/12/2018

Thank You


SR
Steve R.
Silver Spring, MD
Buick Regal
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Steve said his overall experience with the business was great.
This review was collected via phone interview by Customer Research Inc.

EF
Edward F.
Rockville, MD
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Edward said the business provided good service.
This review was collected via phone interview by Customer Research Inc.
Rick W. from Marv & Mike's Transmission and Auto Repair responded on 05/25/2018

Thank You, we appreciate your business


RI
Richard I.
Rockville, MD
Dodge Stratus Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
Richard said the staff does good work to his vehicle, for the most part. They were relatively quick. He said other times, they are slow in contacting him with the status of his vehicle. One time they installed a faulty part and they didn't charge him.
This review was collected via phone interview by Customer Research Inc.
Rick W. from Marv & Mike's Transmission and Auto Repair responded on 05/16/2018

Thank You.


JZ
Jose Z.
Rockville, MD
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Jose said he recommends the business.
This review was collected via phone interview by Customer Research Inc.
Rick W. from Marv & Mike's Transmission and Auto Repair responded on 05/16/2018

Thank You


MP
Mike P.
Silver Spring, MD
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018
Excellent service from the initial phone call to having the work completed on time.
I had mentioned that I would be making a long distance trip and wanted to be sure I was safe as possible in the car. The receptionist made note of this when I dropped off the car and a few other questions. Shortly after dropping off the car I was called and told how long the work would take. I was truly impressed with the time spent talking to me about what is actually required maintenance on the 60 Thousand mile check up. My husband and I feel Marv & Mike's is honest and a place you can trust for quality work. We highly recommend Marv & Mike's to others without reservation.

Best Regards,
Mike & Suzanne Palmer
Rick W. from Marv & Mike's Transmission and Auto Repair responded on 05/16/2018

Thank You


RK
Roger K.
Rockville, MD
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Maintenance On my 1985 Chevy Camaro IROCZ
As Usual this place is awesome Rick and his mechanics really are honest and very helpful and will definitely keep coming back and highly recommend other people to come here thank you and thanks to Marv & Mike’s
Rick W. from Marv & Mike's Transmission and Auto Repair responded on 05/04/2018

Thank You


TN
Thor N.
Rockville, MD
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Thor said he really trusts the work the employees provided. They provided quality work. The service was done right.
This review was collected via phone interview by Customer Research Inc.
Rick W. from Marv & Mike's Transmission and Auto Repair responded on 05/04/2018

Thank You


Verified Customer
Rockville, MD
BMW M4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Above and beyond
Quick service and extra help with red tape much appreciated!
Rick W. from Marv & Mike's Transmission and Auto Repair responded on 05/04/2018

Thank You


BS
BRAD S.
Bethesda, MD
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Good stuff
A local business staffed by friendly, helpful folks. In my experience, they don't try to scare you into getting repairs you don't need, but they're more than happy to answer any questions you have about general auto maintenance.
Rick W. from Marv & Mike's Transmission and Auto Repair responded on 05/04/2018

Thank You


BW
Bob W.
Bethesda, MD
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Spoke with Nancy. She said they are superb, skilful, wonderful, and honest.
This review was collected via phone interview by Customer Research Inc.
Rick W. from Marv & Mike's Transmission and Auto Repair responded on 05/04/2018

Thank You


MS
Marietta S.
Bethesda, MD
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Marietta said the employees are wonderful, they allowed her to sit in the reception area until her vehicle was finished because it is hard for her to get around without her vehicle. They were very nice to her while she waited. When she got her vehicle back she noticed the employees had not only changed the oil, but they filled all of her fluids, also washed her vehicle and cleaned all of the mirrors and windows. She really appreciates it and wasn't expecting it to be done. Also, Rick took her vehicle on a test drive before returning to her to make sure everything was done correctly. This is the best business in the area.
This review was collected via phone interview by Customer Research Inc.
Rick W. from Marv & Mike's Transmission and Auto Repair responded on 04/25/2018

Thank you for your kind words