ReScore Reviews™ (1)
We appreciate you ! Thanks for the kind words
of your vehicle and recommendations for preventative maintenance service so
that you can keep your car in good working condition and avoid costly breakdowns
or expensive damage to motor or transmission. They present the facts without
high sales pressure to get the work done and let you choose what to get done in
advance. They save you money on the lifecycle ownership of your car.
Thank You for your kind words
Thank You for your kind words. I am happy that you are happy. Thanks
Your too kind. Thank You
Thank You for your kind words, and we appreciate your patience. We did not want to rush the job, we wanted to make sure it was done right and sometimes that takes a little longer. Thank You.
I am sorry that you feel like you received substandard service at our shop. Our staff went out of our way to provide you with the best possible service that we could, unfortunately some people can not realize when you are trying to help them. Your attitude was very combative from the beginning and I had my reservations about taking in your 16 year old car to begin with. I wish I had listened to my instincts. We provided you with free towing on your vehicle and when the vehicle was picked up the tire was almost flat and it was obvious that the vehicle had been not in use for some time. Due to the transmission failure we had to push the car in the shop, and even getting all the guys to help the expedition was still to heavy to push, so yes we used our tow truck to push it in the shop. I was unaware that we had broken the tag light but as soon as you brought this to my attention. I apologized and repaired it at no cost to you. This vehicle is in poor condition and in need of multiple repairs. We had several incidents when we opend the door and closed the door that the courtesy lights would not go out and had to repair. The car would not start several times due to a bad battery. The door handle would not open the car and that latch was broken all of which we repaired for you. All of this by the way is noted on your invoice. We installed the transmission test drove the vehicle and returned it back to you. You called back after picking the vehicle up complaining about how poorly it was running? We towed the vehicle again for free back to the shop at which time it was determined that the engine had an active misfire code on the #5 cylinder. This is an engine running condition, all we did was replace a transmission. Just because you put a transmission in this vehicle does not mean that it fixes all the other problems with the vehicle. Replacing a transmission has nothing to do with an engine misfire. Nothing at all. We spent the time to isolate the problem with the misfire and never charged you for the diag time involved determined that it had a bad ignition coil, called you, told you and you approved the additional repair. When the vehicle was released to you it was running perfect. The battery was bad in the vehicle and the tires were all worn and dry rotted, once again all marked and documented on the original order. You come to pick up the car after leaving it sit in my lot for several days and then complain that the door locks do not work. Well the battery is dead? We asked you if you wanted us to install a new battery you said no, so we jump started the vehicle for you. The shaking in your vehicle has nothing to do with the transmission we installed. If you feel that this is related to the transmission, the transmission is warantied for 3 years or 100k miles. Bring it back we stand behind our warranty. Anything that is related to the transmission will be covered under warranty if need be. Again I am sorry that you had such a poor experience and only feel that we deserve a 1 star rating even after all the additional effort that we made on your behalf. I am sorry that you see no value in the service that we provided to you.
thank you, hope to see you again