Reviews
NT
N T.
Virginia
Mercedes-Benz E320
Verified
N said he is satisfied with the service the business did on his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
MS
Matt S.
Mc Lean, VA
Chevrolet Sonic
Verified
Matt said he is always happy with the service he receives. The staff are outstanding , and they call when the service is completed.
Recommended
This review was collected via phone interview by Customer Research Inc.
LB
LISA B.
Mc Lean, VA
Toyota Corolla
Verified
Emergency replacement of starter of Toyota Corolla 2005
I walked there from the McLean PO where my car died. They gave the number of a towing service nearby who then called in the problem to BP and the part was immediately ordered. Nelson replaced the starter in a jiffy, only took a couple hours and it was a Friday. All the staff was helpful, efficient and courteous. The charge was reasonable.
Recommended
JC
James C.
Mc Lean, VA
Honda Accord Sdn
Verified
James said the staff were very accommodating, as they came to his house to look at his vehicle, and fix it.
Recommended
This review was collected via phone interview by Customer Research Inc.
JL
Jonathon L.
Mc Lean, VA
Scion tC
Verified
Jonathon said the staff quickly facilitated the service, the price was fantastic, and the work was done right. This was the easiest maintenance experience he's had. The staff was very easy to work with. He trusts and will be recommending them.
Recommended
This review was collected via phone interview by Customer Research Inc.
LA
Larry A.
Mc Lean, VA
Lexus RX 350
Verified
Larry said the facility did a very nice job and they were willing to work with him to find a good solution. He said the work was done on time, on budget, and he will be coming back.
Recommended
This review was collected via phone interview by Customer Research Inc.
AK
AKIKO K.
Mc Lean, VA
Jeep Grand Cherokee
Verified
Thank you
I really appreciate their works.
They did professional work,also it's flexible and reasonable.
They did professional work,also it's flexible and reasonable.
Recommended
RS
Ryan S.
Virginia
Mazda Mazda3
Verified
ReScore Review™
They refunded him for the service in question which made him feel much better. He would now recommend this facility for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Ryan said he didn't think any of the staff members were professional. He said from the attendant to the front desk to the mechanic. He also had to make all of the phone calls so he will not recommend this facility.
This review was collected via phone interview by Customer Research Inc.
Simon K. from Mclean BP responded on 04/19/2018
Hello Ryan. Thank you for being open to working this out with us. I'm glad we were able to get this problem resolved. We hope to see you soon. Â
TO
Takayuki O.
Mc Lean, VA
Toyota Corolla
Verified
Takayuki said they did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
RO
Robert O.
Gaithersburg, MD
Toyota RAV4
Verified
Excellent customer service
The service guys at the shop are excellent. Especially Nelson he is a great mechanic.
Customer care is great too.
Customer care is great too.
Recommended
CS
Craig S.
Mc Lean, VA
Hyundai Santa Fe
Verified
Craig said they're a good staff and they always take care of him.
Recommended
This review was collected via phone interview by Customer Research Inc.
TK
Theresa K.
Mc Lean, VA
Mercedes-Benz ML500
Verified
Theresa said the mechanic is very knowledgeable about these vehicles, and she always recommends Nelson to her friends.
Recommended
This review was collected via phone interview by Customer Research Inc.
BG
Byungwoo G.
Mc Lean, VA
Kia Sedona
Verified
Byungwoo said it was great and quick. The service was good. However, he was promised a call from this business, and has not received it..
Recommended
This review was collected via phone interview by Customer Research Inc.
SS
Som S.
Springfield, VA
Nissan Altima
Verified
Som said the business provided good service, the price was good and they were also convenient.
Recommended
This review was collected via phone interview by Customer Research Inc.
EH
Edwin H.
Mc Lean, VA
Mercedes-Benz 190D
Verified
Edwin said he has used the business for some time, and he knows the quality of the service. Nelson does a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
AM
Artur M.
Mc Lean, VA
Ford Escape
Verified
Arthur said the service was good. He always goes there.
Recommended
This review was collected via phone interview by Customer Research Inc.
AZ
Alberto Z.
Woodbridge, VA
Honda Civic Si
Verified
Alberto said when he visits the business they do a good job on his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
SL
Sheila L.
Virginia
Toyota Prius
Verified
Sheila said the employees helped her out with her vehicle and they did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
HV
Helene V.
Arlington, VA
Dodge Grand Caravan
Verified
Helene said that the business was very helpful and courteous.
Recommended
This review was collected via phone interview by Customer Research Inc.
LB
LUCAS B.
Falls Church, VA
Acura 3.2TL
Verified
Your Employees are Professional and pleasant :)
Professional & Helpful, Understanding of my needs and very pleasant to do business with.
Recommended