Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
4.8

( 374 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 8 days ago

Reviews


MW
Michelle W.
Mc Lean, VA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Michelle said that Gary is very kind, friendly and a perfect mechanic.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Mc Lean, VA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
John said he bought the vehicle from them. They are good and he is happy with them.
This review was collected via phone interview by Customer Research Inc.

JH
Jerry H.
Mc Lean, VA
Jeep Renegade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Jerry said it was great, the business was quick, professional and fair priced.
This review was collected via phone interview by Customer Research Inc.

YY
Ying Y.
Mc Lean, VA
Acura TL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2019 Category: Service
Ying said she took in her vehicle for a lot of work Saturday. When she picked it up, there were warning signs that things weren't quite right. They had to check it again. Ying said they should have turned on the vehicle before she picked it up. They should have known something wasn't right . She is a little disappointed because it wasn't up and running.
This review was collected via phone interview by Customer Research Inc.

JM
JOSE M.
Mc Lean, VA
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2019
Great repair service
Prompt, courteous, and efficient repair service from mechanic (Nelson),

JA
Joyce A.
Herndon, VA
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Joyce said that the place was wonderful, they were very pleasant, the customer service was amazing and she appreciated it.
This review was collected via phone interview by Customer Research Inc.

RF
RAQUEL F.
Mc Lean, VA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019
Honesty, personable, friendly service, not overpriced.
The technicians and Mr. Sim are honest, straightforward and friendly. The prices are fair and they do not take advantage of their customers. They finish their job on time without sacrificing quality for quantity but if they need more time, they will let you know.
Raquel F.

MH
Mohammad H.
Vienna, VA
Toyota Camry
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/03/2019 Category: Service
Mohammad said the price seemed very high. He said the Toyota dealership only charges him $50 for an oil change with synthetic oil plus a filter. He brought his own filter and this business charged him $71. He said he was stunned. He said the mechanics were very friendly and were chatting with him, but the employee on the register was not friendly and had an attitude. He mistreated him. He said he would like to be contacted to see if it was the right price and they should refund him.
This review was collected via phone interview by Customer Research Inc.

MM
Margaret M.
Mc Lean, VA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019 Category: Service
Margaret said the business did the work she asked without trying to sell her anything else.
This review was collected via phone interview by Customer Research Inc.

NB
Noelle B.
Vienna, VA
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2019
Always great Service
Nelson is a very good mechanic and always helpful.

MS
Mike S.
Falls Church, VA
BMW X6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2019 Category: Service
Mike said that the business was convenient, had a good quality of work and was speedy.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Mc Lean, VA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019
I love there
I often visit due to maintenance or annual check-up.
Depite of limited space and manpower,they show their professionalism.
I can trust their work.

KM
Kathleen M.
Mc Lean, VA
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Kathleen said the staff did the job in a timely fashion, they did exactly what she needed them to do, they were very astute to her needs and she said the service was very good. She added that she is very happy with them and the business is very conveniently located to her.
This review was collected via phone interview by Customer Research Inc.

KP
Kevin P.
Mc Lean, VA
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Kevin said he liked working with the employees. They provided good service. The service was consistently lower in cost than the competitors.
This review was collected via phone interview by Customer Research Inc.

HZ
Hossein Z.
Indian Land, SC
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Hossein said the service was very good and he is very satisfied.
This review was collected via phone interview by Customer Research Inc.

RD
ROBERT D.
Mc Lean, VA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019
check engine light and oil leak
We previously had trouble solving the issue, but Nelson was able to figure out this time with a call to a friend at Honda. I really appreciate the extra effort in figuring it out. I like that he explains what the issue was and how he solved the problem also. Good, honest help at BP. Thanks again.

KN
Kevin N.
Falls Church, VA
Mazda MPV
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/05/2019 Category: Service
Kevin said it took a while for the oil change to get done and he was not notified when it was done.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Mc Lean, VA
Lexus ES 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019
Prompt and Reliable
Courteous, fast service

Verified Customer
Mc Lean, VA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
Oil and Filter Change
Dropped my wife's car off for an oil and filter change. Work was done quickly and as promised, including a check to see if I had an oil preference.

MS
Matt S.
Mc Lean, VA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Matt said that the place was great, they had good pricing and service. He didn't have a problem.
This review was collected via phone interview by Customer Research Inc.