ReScore Reviews™ (3)
I don't not believe I ever spoke with you or at any time did you ask to speak with me. Your vehicle was being handled by the our service advisor who after reviewing with him addressed all your concerns as quickly as possible and got you back on the road.
I apologize about any miscommunications and also apologize if you felt I was not interested but again at no time do I recall was I ever asked either by you or my service advisor to speak with you. Also if the service department seemed frenzied I apperciate you letting us know as it is to have constructive feed back.
As for your diagnostics that charge was to go back and figure out what your issue with the trailer harness wiring caused and retrace how it was wired and damages were had.
Again I apologize for any inconveniences
Sorry the vehicle took to long to service. We hope to make you next vist a much smoother processPaul Grupp
I am sorry we did not meet your expectations. Yes it is unfortunate that your radio has and issue and that Hyundai only warrants them for 3 years or 36000 miles from original delivery date. As for the recall on your vehicle Hyundai informs customers if their is a recall pertainning to a particular vehilce.
Please keep in mind we do a free multpoint inspection on all vehicles coming in for service. As we did with yours the certified Hyundai technician noted he found the emergency brake not work for your on saftey. Midstate did not sell you a vehicle with a failed parking brake as it would not have passed Vermont stae inspection prior to delivery.
Also keep in mind you purchased the vehicle with 84000 miles on it and it now has over 114000 and in that 30000 miles you have put on the vehicle we have not seen the vehicle back once to see if there were any issues starting or we could help prevent example would be the emergecy brake
I am sorry for the delay in time and we apperciate your
feed back so we can make service a better experience