Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

565 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
95% Business Response
Latest Review about 6 hours ago

Reviews


TH
THOMAS EUGENE H.
Murrieta, CA
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Great service that you can count on
Over the past 10 to 12 years I’ve used Murrieta smog probably 10 -15 times for all my families cars. I always get the best services and no hassles. I did my last one on Wednesday and was in and out in less than 30 minutes. Thanks guys

DM
DANIEL J M.
Murrieta, CA
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
Great Service
Thanks guys for another smog!
This is the place to go!

Verified Customer
Murrieta, CA
Nissan Quest
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
QUICK SERVICE
Amazing how Quick the Test was Done!
Thanks!

CS
Cassidy S.
California
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Cassidy said the staff was nice and the service was quick and easy.
This review was collected via phone interview by Customer Research Inc.

BL
Barry L.
Murrieta, CA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Barry said the service at this business was super quick, and his vehicle passed inspection. Even when he went to this business before for an inspection and it did not pass, he was extremely happy with their service as the staff explained why his vehicle did not pass.
This review was collected via phone interview by Customer Research Inc.

WG
Wolfe G.
Temecula, CA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Wolfe said the business is good. They are quick and efficient. He is happy with the service.
This review was collected via phone interview by Customer Research Inc.

JS
Jonathan S.
Temecula, CA
Mazda Tribute
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Jonathan said the guys did good. They made it quick and easy for him.
This review was collected via phone interview by Customer Research Inc.
Eric L. from Murrieta Smog Star responded on 10/06/2018

Thanks, Jonathan for your comments!  We really appreciate your feedback.


DS
David S.
Temecula, CA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Spoke with Carol. She said this business did a good job quickly and for a good price.
This review was collected via phone interview by Customer Research Inc.
Eric L. from Murrieta Smog Star responded on 10/06/2018

Thanks, David/Carol for your comments!  We really appreciate your feedback.


RK
Robert K.
Murrieta, CA
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Spoke with Dina. She said they did a good job and she and Robert were satisfied.
This review was collected via phone interview by Customer Research Inc.
Eric L. from Murrieta Smog Star responded on 10/06/2018

Thanks, Dina/Robert for your comments!  We really appreciate your feedback.


Verified Customer
Murrieta, CA
Toyota Land Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Great job
Great service with a smile. In and out easy transaction .
Eric L. from Murrieta Smog Star responded on 09/24/2018

Thank you for your awesome comments!  We really appreciate your feedback.
-Murrieta Smog Star


MB
Maurine B.
Murrieta, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Maurine said that this business is the best. She is a long time customer and she highly recommends them.
This review was collected via phone interview by Customer Research Inc.
Eric L. from Murrieta Smog Star responded on 09/19/2018

Thanks, Maurine for your comments!  We really appreciate your feedback.


MG
Martin G.
Anaheim, CA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Spoke with Patsy. She said the service was good.
This review was collected via phone interview by Customer Research Inc.
Eric L. from Murrieta Smog Star responded on 09/19/2018

Thanks, Martin/Patsy for your comments!  We really appreciate your feedback.


AS
Amina S.
Murrieta, CA
Kia Spectra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2018 Category: Service
Amina said there was some confusion regarding the information given on her inspection.
This review was collected via phone interview by Customer Research Inc.
Eric L. from Murrieta Smog Star responded on 09/10/2018

Thanks, Amina for your comments! We appreciate your feedback.  First off, We apologize for the confusion.  With regards to the services that you had with us, which was the Brake and Lamp Inspection on 9/4/2018, The Inspection service, whether pass or failed, is $100; The Certificates to be issued is $7; This totals to $107 if you passed considering you do NOT need an adjustment on your vehicle's light and on your brakes.

However, our Inspector noted that you NEED adjustments on both Brakes and Light enumerated as follows:
On your LIGHTS, a) High beam headlights are not working; b) The Low beams need adjustment.; c) Front headlamps need replacement.

On your BRAKES, a) The brake lights are all the time illuminating; b) The Front and Rear brake pads need replacement.;

Basically, you need REPAIRS.

These repairs could be done on our Station or to ANY Station that knows the exact specifications suited for your vehicle.

Had you repaired your vehicle from the other station, We have to inspect it again if your lights/brakes are done per specifications required by the Bureau of Automotive Repair. Our Inspector gave you until September 18, 2018 to bring back your vehicle to us for FREE RE-INSPECTION. If you pass, then the Inspector will issue you the Certificates.
I hope this helps.  If you need further clarifications or any other questions, please do not hesitate to call us.


RW
Robert W.
California
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Robert said they were quick and that he recommends the business for service.
This review was collected via phone interview by Customer Research Inc.
Eric L. from Murrieta Smog Star responded on 09/10/2018

Thanks, Robert for your comments! We really appreciate your feedback.


DS
DIANA S.
Menifee, CA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Quick and friendly
We were referred to a place down the street, but missed the driveway. Turned to go back and there you were. We're happy we found you.
Eric L. from Murrieta Smog Star responded on 09/10/2018

Thanks, Diana fo your comments!  We really appreciate your feedback.  Moreover, We thanked you for your effort in looking for our Station because for some, our location is confusing. We are also glad that you found us! 


PC
PATRICIA R C.
Temecula, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Always fast and dependable service
This is the only place I take my cars for the smog test. Friendly staff, great service and they get people through without much backup. I always go right after they open.
Eric L. from Murrieta Smog Star responded on 09/10/2018

Thanks, Patricia for your comments!  We really appreciate your feedback.


AS
Anita S.
Murrieta, CA
Honda Civic Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Anita said she has been going for years and the staff is really nice.
This review was collected via phone interview by Customer Research Inc.
Eric L. from Murrieta Smog Star responded on 08/29/2018

Thanks, Anita for your comments!  We really appreciate your feedback.  Moreover, We thanked you for your business for years.


CC
Cesar C.
Murrieta, CA
Kia Spectra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Cesar said the staff was friendly and professional. They did very good work.
This review was collected via phone interview by Customer Research Inc.
Eric L. from Murrieta Smog Star responded on 08/29/2018

Thanks, Cesar for your comments!  We really appreciate your feedback.


DJ
Daniel J.
Temecula, CA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Spoke with Corintha. She said Eric and Mike are the best, and they are really great guys who take her outside and explain and show her everything that will get done or is being done to the vehicle.
This review was collected via phone interview by Customer Research Inc.
Eric L. from Murrieta Smog Star responded on 08/29/2018

Thanks, Daniel/Corintha for your comments!  We really appreciate your feedback.


DS
Dianne S.
Wildomar, CA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Dianne said the business got her vehicle in and out in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Eric L. from Murrieta Smog Star responded on 08/29/2018

Thanks, Dianne for your comments!  We really appreciate your feedback.


Displaying Review 1 - 20 of 565 in total