Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

597 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
95% Business Response
Latest Review 12 days ago

Reviews


AG
Alberto G.
Wildomar, CA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Alberto said he has used the business for 4-5 years and does not want to go anywhere else.
This review was collected via phone interview by Customer Research Inc.

PG
Paul G.
Murrieta, CA
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Paul said the staff provided good service. It was quick, thorough, and timely.
This review was collected via phone interview by Customer Research Inc.

CA
Carlos A.
Murrieta, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Carlos said that the business was recommended by Rick at the transmission facility. He said the service was very smooth, nice, quick and great.
This review was collected via phone interview by Customer Research Inc.

RS
ROBERT S.
Menifee, CA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Great place to get car smogged
Repeat customer. Great place to get your car smogged. Prompt service, fair prices, nice people.
I’ll definitely be back for my next smog service.
Eric L. from Murrieta Smog Star responded on 02/06/2019

Thanks, Robert for your comments!  We really appreciate your feedback.


JA
Jimmy A.
Wildomar, CA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
Jimmy said that the place had good, quick service and the staff were professional.
This review was collected via phone interview by Customer Research Inc.
Eric L. from Murrieta Smog Star responded on 01/29/2019

Thanks, Jimmy for your comments!  We really appreciate your feedback.


KV
Kevin V.
Murrieta, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Kevin said he has been to this business before, and the staff has always done a good job. He has always taken his vehicle to this business.
This review was collected via phone interview by Customer Research Inc.
Eric L. from Murrieta Smog Star responded on 01/29/2019

Thanks, Kevin for your comments! We really appreciate your feedback.  Moreover, We thanked you for your business for years.


MB
MARLENE B.
Indio, CA
Jaguar XF
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Excellent Service!
Great place to service your vehicle. Knowledgeable staff and prompt friendly service! I will be back , it's hard to find a mechanic that can service foreign vehicles, the staff at Murrieta Smog know their stuff!
Eric L. from Murrieta Smog Star responded on 01/29/2019

Thanks, Marlene for your comments! We really appreciate your feedback.


SJ
Stanley J.
Wildomar, CA
Volkswagen New Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Spoke with Stanley's wife. She said the staff did fine with the vehicle, but the cost of the smog check has gone up. It used to be about $25.00.
This review was collected via phone interview by Customer Research Inc.
Eric L. from Murrieta Smog Star responded on 01/29/2019

Thanks, Stanley for your comments!  We really appreciate your feedback.


WD
WILLIAM LAWRENCE D.
Wildomar, CA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
Great place
Only place for me that I trust
Eric L. from Murrieta Smog Star responded on 01/07/2019

Thanks, William for your comments!  We really appreciate your feedback.


JC
Joseph C.
Murrieta, CA
Mercury Montego
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Joseph said he goes in, the staff get the job done and he's out the door. They did excellent.
This review was collected via phone interview by Customer Research Inc.
Eric L. from Murrieta Smog Star responded on 12/29/2018

Thanks, Joseph for your comments!  We really appreciate your feedback.


EH
Eric H.
Murrieta, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Eric said they are very good, very fast, very efficient. He also stated that they have great customer service and that they are knowledgeable.
This review was collected via phone interview by Customer Research Inc.
Eric L. from Murrieta Smog Star responded on 12/29/2018

Thanks, Eric for your comments!  We really appreciate your feedback.


PG
Pedro G.
Sun City, CA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Pedro said the customer service is great.
This review was collected via phone interview by Customer Research Inc.
Eric L. from Murrieta Smog Star responded on 12/29/2018

Thanks, Pedro for your comments!  We really appreciate your feedback.


PR
PATRICK J R.
Temecula, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
AWESOME!!!!!!!
Went to 5 different local smog shops and this is the first to PASS our truck whennit wouldnot Pass any other place! They knew a loophole (legal) that the other ships did not. We sold that truck and the next car we brought to Murrieta smog. Best shop ever! Thank you!!!
Eric L. from Murrieta Smog Star responded on 12/29/2018

Thanks, Patrick for your comments!  We really appreciate your feedback. 


RR
RAMON R.
Murrieta, CA
Nissan Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
Engine light is on, Need oil change & Smog Test.
First of all the customer service is exceptional. Mr. Eric La Vasani told me he will run a test. He said it has a faulty catalytic converter. To pass the smog test it need to be replace. The price of the catalytic converter is the cheapest in town so I told him to replace it. For all the work that they done on my truck only cost me $450.00 very reasonable price. It passed Smog test & it’s running great.
Eric L. from Murrieta Smog Star responded on 12/10/2018

Thanks, Ramon for your comments!  We really appreciate your feedback. Furthermore, We thanked you for your patience while we are doing the tests and diagnostics on your vehicle. We are very happy that you are happy with the outcome.


SR
STEVEN M R.
Murrieta, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Great Place
Always happy with the speedy service. Great experience.
Eric L. from Murrieta Smog Star responded on 12/05/2018

Thanks, Steve for your comments! We really appreciate your feedback.


AA
Afshin A.
Murrieta, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Afshin said they are polite and they do good service
This review was collected via phone interview by Customer Research Inc.
Eric L. from Murrieta Smog Star responded on 12/10/2018

Thanks, Afshin for your comments!  We really appreciate your feedback.


VM
VERONICA M.
Murrieta, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018
Honest and dependable service
Great service, done quick.
Eric L. from Murrieta Smog Star responded on 12/04/2018

Thanks, Veronica for your comments!  We really appreciate your feedback.


SE
SHERRY E.
Murrieta, CA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018
Fair, reasonable, knowledeable, great staff!!
Eric and his staff genuinely care and it shows. They are great at diagnosing the problem and getting it resolved in a timely manner. Did I mention they are very reasonable & knowledgeable. I whole heartedly recommend them. I haven't found a shop as trustworthy and thorough is many years. That is why they service 5 of my companies vehicles and why I personally also use them. If you meet the owner Eric you will see what I mean. It is nice to see pride in workmanship and customer service alive and well here at Murrieta Smog Star.
Eric L. from Murrieta Smog Star responded on 12/05/2018

Thanks, Sherry for your comments! We really appreciate your feedback.  Moreover, We thanked you for your business by being able to service and maintain your company vehicles.  Rest assured that we worked hard in addressing the issues and communicate the necessary repairs or potential problems in the future, if needed.


JP
Jerry P.
Murrieta, CA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Jerry said the service was good.
This review was collected via phone interview by Customer Research Inc.
Eric L. from Murrieta Smog Star responded on 11/21/2018

Thanks, Jerry for your comments!  We really appreciate your feedback.


JY
JONATHAN Y.
Murrieta, CA
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
Friendly, Honest, and Fair
Mike is great! Very honest, friendly, and fair.
Eric L. from Murrieta Smog Star responded on 11/21/2018

Thanks, Jonathan for your comments!  We really appreciate your feedback.


Displaying Review 1 - 20 of 597 in total