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Mr. Micheal Villano, Parts & Service Director, promised to repair all the damage that your dealership employees had caused. However, after inspecting the repairs with my brother, a professional mechanic with 15 years of experience, we noticed that numerous repairs were not done. A broken backing plate was not replaced, damaged rotors were not replaced, and body paint was not applied to some damaged areas. Mr. Villano continually claimed that all repairs were done and all damaged parts were replaced with new parts. We went back to inspect the car 3 times, and on the last attempt to retrieve the car, Mr. Villano unreasonably refused to allow for an underbody inspection of the car.
The accident caused by Nissan of Van Nuys employee resulted in major serious conditions and damages. The service estimate totals $8,500. My car's value is permanently diminished now. The dealer refuses to provide any compensation for the diminished value. Additionally, the service director tried to defraud me and attempted to pass off shoddy work as satisfactory. I also missed significant time at work because of numerous visits to attempt to retrieve my car.
Nissan of Van Nuys does not represent and meet the standard of care/expectation of this global brand. It took a total of 1 month and 2 weeks to finally retrieve my car. Nissan of Van Nuys service director, Mike Villano, has unethical practices that desolated my trust for the company by not thoroughly checking his employee's work, rushing auto-work that delayed quality service, wasting clients' time, and generating more cost for the company itself. Nissan of Van Nuys operates as a liability for Nissan's reputation. It is important that the corporate company investigate this particular branch. There needs to be more training for managers and service employees.
My experience and story also represent the impact of Nissan's effort to cut off 1,400 works in the U.S. Workers are rushed and overworked to the point that customers ultimately pay the price.