Northtown Hyundai

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716-992-6536
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Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

2871 Reviews

5 star
80%
4 star
11%
3 star
3%
2 star
1%
1 star
2%

ReScore Reviews™ (51)

ReScore
Overall Rating 4.5882357/5Overall Rating 4.5882357/5Overall Rating 4.5882357/5Overall Rating 4.5882357/5rating 4.5882357
Original
Overall Rating 2.21569/5Overall Rating 2.21569/5rating 2.21569rating 2.21569rating 2.21569
95% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews

CP
Cheryl P.
Kenmore, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Service
Excellent and timely service. Friendly and efficient staff.
Recommended
Patti F. from Northtown Hyundai responded on 06/19/2019

We appreciate the kind words!

Verified Customer
Buffalo, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Sonata oil change
Very smooth process. No criticism
Recommended
Patti F. from Northtown Hyundai responded on 06/19/2019

Awesome - thank you!

Verified Customer
Cortland, NY
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Great service
They fixed my vehicle and fit it in even when they didn’t have me in for the right day. Friendly mechanic and person in the front office.
Recommended
Patti F. from Northtown Hyundai responded on 06/19/2019

We appreciate you taking the time to tell us about your service experience with Northtown Hyundai.  Have a great day!

CM
Charles M.
Buffalo, NY
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Great service as usual
Sad to leave Buffalo, otherwise I would return here all the time.
Recommended
Patti F. from Northtown Hyundai responded on 06/19/2019

Thank you.  Good luck in your new home!

MB
Michael B.
Buffalo, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Personal touch - feels like they care
Always the best experience. We've tried other dealers in the past. no contest
Recommended
Patti F. from Northtown Hyundai responded on 06/19/2019

Thank you so much for this nice review.  We appreciate your business!

AS
Alex S.
Lake View, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/17/2019 Category: Service
Unacceptable
As explained already this was unacceptable and could have resulted in Serious harm. If there are questions contact me and I can explain how incredibly disappointed I am. I will never be back to this dealership for service, and it can be seen that I have been in there several times before. This is an error that should not have been missed.
JERRY G. from Northtown Hyundai responded on 06/18/2019

Please accept my apologies, i will look into your situation and make it right, and thank you for your feedback its very important to us 

Jerry Genova
Service Manager
Northtown Hyundai

EL
Edward L.
North Tonawanda, NY
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
...
...
Recommended
JERRY G. from Northtown Hyundai responded on 06/18/2019

Thank you for the 5 star survey Mr Lott, we appreciate your time and business..

Verified Customer
Williamsville, NY
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Clean timely service
Courteous, professional services
Recommended
Patti F. from Northtown Hyundai responded on 06/17/2019

Thank you so much for this nice review!

BW
Benjamin W.
Buffalo, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2019 Category: Service
Saturday maintnance
Tasty cookies, plenty of coffee and timely service. Good stuff!
Recommended
JERRY G. from Northtown Hyundai responded on 06/17/2019

Thank you for the excellent service rating of 5 star we appreciate your time and business. 

NC
Nacole C.
Cheektowaga, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Fast service
Quick service, friendly staff and always a plus when they was my car after servicing it;
Recommended
JERRY G. from Northtown Hyundai responded on 06/17/2019

Thank you so much for the excellent service rating and the positive feedback back. 

GD
Glenn D.
Buffalo, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Car
Friendly efficient service
Recommended
JERRY G. from Northtown Hyundai responded on 06/17/2019

Thank you for servicing your vehicle with us and thank you for the feedback we appreciate your time and business.

PS
Philip S.
Buffalo, NY
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Premium Service
My car was in for an ignition coil replacement and an oil change. The guys worked very hard to get my car done by the time I needed it. Unfortunately, in the rush, my oil change got missed and I had to return the following week to get it done. Phil (who I've dealt with on many occasions before) apologized profusely for the mistake (not a problem...could happen to any of us!) and gave me the oil change service for free. Their service is second to none, and Phil in particular is a major reason for it. The guy is always professional, friendly, and eager to help. You can't go wrong trusting this crew.
Recommended
JERRY G. from Northtown Hyundai responded on 06/17/2019

Thank you, for your understanding, and thank you for servicing your vehicle we us and mostly thank you for you feedback we appreciate your time and business 

Verified Customer
North Tonawanda, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Business at its Best
Every representative that I have dealt with at my Hyundai dealership has been very courteous and professional.
Recommended
JERRY G. from Northtown Hyundai responded on 06/17/2019

Thank you for the positive feedback and thank you for your time and business.

JN
Joanne N.
The Villages, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
excellent service
very friendly and professional staff
Recommended
JERRY G. from Northtown Hyundai responded on 06/17/2019

Thank you for the excellent 5 star service rating, and thank you for your time and business.

RM
Richard M.
Buffalo, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
great friendly service
great service from personel that know what they are doing
Recommended
JERRY G. from Northtown Hyundai responded on 06/17/2019

Thank you for the positive feedback and thank you for your time and business. 

SR
Steve R.
Tonawanda, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Excellent service
The service representative Phil was helpful, kind & professional. Kept me posted and provided my vehicle with what it needed/ to the point without any run arounds. Also provided a rental car which was greatly appreciated
Recommended
Patti F. from Northtown Hyundai responded on 06/14/2019

Thank you so much for taking the time to give us this positive feedback on your recent service experience with Phil and Northtown Hyundai.  Have a great weekend!

PW
Paul W.
Cheektowaga, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Courteous and prompt service!
Simply friendly, courteous, and prompt service!
Recommended
Patti F. from Northtown Hyundai responded on 06/14/2019

We're glad to hear we made your recent experience a pleasant one.  Thank you for your business!

Verified Customer
Williamsville, NY
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Helpful
Kindly explains.
Recommended
JERRY G. from Northtown Hyundai responded on 06/14/2019

Thank you for the 5 star service rating, and thank you for servicing you vehicle with Northtown Hyundai we appreciate your time and business.

JM
Jason M.
Lancaster, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Very helpful
They diagnosed the problem with the trunk latch, unfortunately the part wasn't in stock but they got the car back to me the same day and ordered the part. I'll be taking it back in once the part arrives.
Recommended
JERRY G. from Northtown Hyundai responded on 06/14/2019

Thank you for the 5 star service rating, and thank you for your patience while waiting for your parts to arrive.

JH
Joann H.
Buffalo, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Professional
Take pride in there jobs
Recommended
JERRY G. from Northtown Hyundai responded on 06/13/2019

Thank you for the 5 star service rating and thank you for the positive feedback..