Northtown Hyundai

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716-992-6536
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Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

2752 Reviews

5 star
80%
4 star
11%
3 star
3%
2 star
1%
1 star
2%

ReScore Reviews™ (46)

ReScore
Overall Rating 4.6086983/5Overall Rating 4.6086983/5Overall Rating 4.6086983/5Overall Rating 4.6086983/5rating 4.6086983
Original
Overall Rating 2.30435/5Overall Rating 2.30435/5rating 2.30435rating 2.30435rating 2.30435
94% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews

AL
Ashley L.
Buffalo, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Excellent, as always!
I get service here all the time and I really enjoy waiting for my vehicle. TV, coffee, WiFi, snacks, comfortable seating with options to relax or work at a table. The staff is always so professional and I am ALWAYS impressed at how clean and organized the shop and office work spaces are.
Recommended
Verified Customer
East Aurora, NY
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
xx
xx
Recommended
Verified Customer
Williamsville, NY
2011 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/18/2019 Category: Service
Poor communication and takes a long time to do repairs.
I dropped off my car to have the brake lines replaced, and it took 3 and a half weeks to get the car repaired. There was no communication throughout the process initiated from the dealership. I had to go in there to find out what was going on, and to try to get them to actually work on my vehicle.
JERRY G. from Northtown Hyundai responded on 04/18/2019

Please accept my apologies, for a non-5 star experience so sorry your experience was in this manner i will reach out to you and make it right thank you for feedback your concerns are very important to us.

Jerry Genova
Service Manager 
Northtown Hyundai 

JERRY G. from Northtown Hyundai responded on 04/18/2019

Thank you so much for understanding and giving us another opportunity to expience 5 star service here at Norhtown Hyundai once again thank you, and thank you for the re-score 

MG
Matthew G.
Snyder, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Great auto ahop
I always get great service at Northtown Hyundai. And will continue to use it.
Recommended
JERRY G. from Northtown Hyundai responded on 04/18/2019

Thank you so much for the 5 star survey we appreciate your time and business thank you. 

SW
Sonia W.
Buffalo, NY
2011 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Great job, but wondering....
Great job on my oil change and tire rotation, especially since you were able to take me the same day. But wondering if something in my Cruise Control could have been knocked loose. It worked when I went in, but hasn't since. Not gonna spend a bunch to find out, though. Gotta go old school and use my accelerator.
Recommended
JERRY G. from Northtown Hyundai responded on 04/18/2019

Thank you so much for the excellent 5 star rating, we truly appreciate your time and business thank you again. 

JM
James M.
Lockport, NY
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Quick Service
Went in at 8am expecting to leave the vehicle all day. Instead they did an oil change and a recall in 45 minutes.
Recommended
JERRY G. from Northtown Hyundai responded on 04/17/2019

Thank you for the 5 star service rating I'm glad we were able to accommodate you, and thank you for taking the time to fill the survey out...

RK
Ronald K.
Williamsville, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Service Experience
Very receptive staff
Recommended
JERRY G. from Northtown Hyundai responded on 04/17/2019

Thank you for the 5 star rating we appreciate your time and business.. 

JT
Jon T.
Tonawanda, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Customer service explained everything.
Highly recommend. I can lease a car anywhere.
However the quality of the customer service is why my family has leased 9 cars from Northtowne in the past 4 years. It’s not about the lease of a car or the purchase of a car, it’s about how well my family and I are treated by your service department and parts department. Always top notch.
Recommended
JERRY G. from Northtown Hyundai responded on 04/17/2019

Thank you for the excellent 5 star rating, and thank you for your feedback we appreciate your time and business. 

Verified Customer
Grand Island, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2019 Category: Service
1 problem
Incorrect mileage recorded on work sheetp
Recommended
JERRY G. from Northtown Hyundai responded on 04/17/2019

Thank you for servicing your vehicle at Northtown we appreciate your time and business. 

LG
Louis G.
Tonawanda, NY
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Free coffee and homemade cookies.
Very friendly staff.
Recommended
Patti F. from Northtown Hyundai responded on 04/17/2019

Awesome - thanks for the review!

Verified Customer
Tonawanda, NY
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
State Inspection
Everything went well. I had a nail in my tire and they removed it. I did have to come back to get my tire filled it wasn't filled the first time. It was not a big deal because they filled it when I came back.
Recommended
JERRY G. from Northtown Hyundai responded on 04/16/2019

Thank you for the excellent service rating of 5 star, sorry for the return visit and thank you for your feedback your time and business are appreciated.. 

MA
Mikayla A.
Buffalo, NY
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Hyundai Services
Very pleasant staff, throughly explains what’s going on if anything with your vehicle at time of appointment. Very courteous
Recommended
JERRY G. from Northtown Hyundai responded on 04/16/2019

Thank you for the excellent service rating of 5 stars, and we appreciate your kind words thank you .

Verified Customer
East Amherst, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
scheduled right away
friendly/efficient
Recommended
JERRY G. from Northtown Hyundai responded on 04/16/2019

Thank you for the 5 star service rating we appreciate your time and business thank you.

JC
Jonathan C.
Buffalo, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/15/2019 Category: Service
the dealer has been helpful...the vehicle and software update are concerning.
The dealer is trying to make this situation work out. Maybe they should advise clients that there are all these problems with this software update and discuss the pros and cons and whether or not the software update is even necessary (I was told there was no rush and I could do it at any time, making this sound like it is essentially an optional procedure). I understand that they have 26 cars on the lot with this problem at this time. I've been impressed with Hyundai products over the last several years...this is concerning though...it seems that Hyundai should have been aware of this problem and had the parts needed to fix it ready to go. I'm paying for a car I can't use and have no clear indication of when I will be able to use it and if it will be fixed.
Recommended
JERRY G. from Northtown Hyundai responded on 04/16/2019

Mr. we appreciate your feedback, although out of Northtowns control we will do everything we can t make it right for you.....

MS
Mildred S.
Williamsville, NY
2019 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2019 Category: Service
Good fast service
Friendly attentive people
Recommended
Patti F. from Northtown Hyundai responded on 04/15/2019

Thank you for the review!

Verified Customer
North Tonawanda, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Great service!
Very professional and friendly personnel! Great waiting area.
Recommended
Patti F. from Northtown Hyundai responded on 04/15/2019

Awesome!  Thank you for sharing!

Verified Customer
Eggertsville, NY
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Excellent Service and quality
Every time I use Northtown for work they are professional and work is done with high quality
Recommended
Patti F. from Northtown Hyundai responded on 04/15/2019

Thanks for taking the time to give us your feedback!

RK
Roseanne K.
East Amherst, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2019 Category: Service
Very good service
In short I would recommend this dealership for buying and servicing a car.
Recommended
Patti F. from Northtown Hyundai responded on 04/12/2019

Thank you for the favorable review!

RC
Rostyslaw C.
Buffalo, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Tire purchase/oil change
Service was very accommodating on timing of work, and very upfront on some issues that came up. Very professional and yet personal.
Recommended
JERRY G. from Northtown Hyundai responded on 04/12/2019

Thank you so much for the positive feedback we truly appreciate your time and business.. 

RA
Robert A.
Tonawanda, NY
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Friendly Service especially by Phil
I have told several friends what a great dealership you are
Recommended
JERRY G. from Northtown Hyundai responded on 04/12/2019

Thank you so much we appreciate your feedback, and your kind words and thank you for speaking highly of our dealership..