Reviews
DF
David F.
Niagara Falls, NY
2012 Hyundai Azera
Verified
Great service
Very trustworthy
Recommended
Luke S., Web Manager from Northtown Hyundai responded on 08/15/2018
Thank you David
Luke SchnellWeb Manager
l.schnell@northtownauto.com
MN
Margaret N.
Williamsville, NY
2017 Hyundai Santa Fe S
Verified
Friendly and efficient
Very friendly and efficient.
Recommended
Luke S., Web Manager from Northtown Hyundai responded on 08/15/2018
Thank you for taking the time to review us. It's always appreciated. Have a great day.
Luke Schnell
Web Manager
l.schnell@northtownauto.com
RR
Richard R.
Williamsville, NY
2013 Hyundai Santa Fe S
Verified
good people
good work
Recommended
Luke S., Web Manager from Northtown Hyundai responded on 08/15/2018
Thank you Richard. We appreciate your continued business.
Luke SchnellWeb Manager
l.schnell@northownauto.com
CP
Cheryl P.
Kenmore, NY
2017 Hyundai Tucson
Verified
Customer Service
Very friendly staff and quick and thorough service.
Recommended
Danielle S., Marketing Coordinator from Northtown Hyundai responded on 08/13/2018
Thank you, Cheryl!
NR
Nicholas R.
Youngstown, NY
2014 Hyundai Elantra
Verified
Cookies
I liked the free cookies and coffee and connor was a big help
Recommended
Danielle S., Marketing Coordinator from Northtown Hyundai responded on 08/13/2018
Thank you for taking the time to rate us, Nicholas!
SE
Shawann E.
Buffalo, NY
2017 Hyundai Santa Fe S
Verified
The customer service is awesome
While have my Elantra serviced I found a Santa Fe that I was interested in, at the time there was no sales person available(it was a 7:40 am appointment) but by 9am Bill had reached out to me we talked and now I'm driving my Blue Santa Fe the car I set my eyes on a few years ago.
Thank You
Hyundai Northtown
Thank You
Hyundai Northtown
Recommended
Danielle S., Marketing Coordinator from Northtown Hyundai responded on 08/09/2018
Thank you for taking the time to rate us, Shawann!
JM
James M.
Amherst, NY
2018 Hyundai Sonata
Verified
Happy customer
Service was done punctually. Car was washed. Phil did a fine job. Cookies were good as always. Thanks.
Recommended
Danielle S., Marketing Coordinator from Northtown Hyundai responded on 08/09/2018
Thank you for sharing your experience with us, James! Thank you for your business.
SF
Sarah F.
Getzville, NY
2012 Hyundai Tucson
Verified
Great Service
The rep went above and beyond to get my car cleaned in addition to other repairs.
Recommended
Danielle S., Marketing Coordinator from Northtown Hyundai responded on 08/09/2018
This is wonderful to hear, Sarah. Thank you for taking the time to share your experience with us.
Verified Customer
Tonawanda, NY
2017 Hyundai Elantra
Verified
very polite and quick
quck ,service. free car wash great
Recommended
Danielle S., Marketing Coordinator from Northtown Hyundai responded on 08/08/2018
Thank you for your feedback!
LM
Linda M.
Niagara Falls, NY
2012 Hyundai Tucson
Verified
Worry free service
Purchased my certified pre-owned Hyundai Tucson (2012) from Northtown Hyundai and always return there for service. They have a great staff that is always making sure that everything goes smoothly and that you are satisfied. Highly recommend them and will be returning for future service. Thank you!
Recommended
Danielle S., Marketing Coordinator from Northtown Hyundai responded on 08/07/2018
Thank you for taking the time to leave feedback, Linda!
Verified Customer
Buffalo, NY
2018 Hyundai Elantra
Verified
Excellent
Courteous service employees and quick
Recommended
Danielle S., Marketing Coordinator from Northtown Hyundai responded on 08/07/2018
Thank you for taking the time to rate us!
RG
Robin G.
Buffalo, NY
2016 Hyundai Santa Fe S
Verified
Noise
Service didn't hear or see noise I'm hearing. I heard it s I left lot and continue to hear.
Recommended
Danielle S., Marketing Coordinator from Northtown Hyundai responded on 08/07/2018
Robin, we apologize for this inconvenience and will be looking into this immediately.
RM
Richard M.
Tonawanda, NY
2017 Hyundai Santa Fe S
Verified
HIGHLY PROFESSIONAL
SERVICE MANAGER WAS EXTREMELY PROFESSIONAL. WORK ON VEHICLE WAS COMPLETED IN A SHORT PERIOD OF TIME . NO COMPLAINTS REGARDING OVERALL SERVICE.
Recommended
Danielle S., Marketing Coordinator from Northtown Hyundai responded on 08/07/2018
Thank you for taking the time to rate us, Richard!
JE
Joseph E.
Depew, NY
2014 Hyundai Santa Fe
Verified
Efficient and Professional Service
Coolant leakage with 2014 Santa Fe with low mileage. Service techs diagnosed problem (heater hose), decided to replace all hoses and ordered parts, and had car ready on time (took 3 days due to parts order). Fixed under warranty. Car returned clean. Although repair took longer than expected, we were satisfied with the repair and application to warranty.
Recommended
Danielle S., Marketing Coordinator from Northtown Hyundai responded on 08/06/2018
Thank you for your feedback, Joseph!
Verified Customer
Buffalo, NY
2017 Hyundai Tucson
Verified
Great Service
Service was done quickly
Recommended
Danielle S., Marketing Coordinator from Northtown Hyundai responded on 08/06/2018
Thank you for this five star rating!
SB
Steven B.
Buffalo, NY
2009 Hyundai Sonata
Verified
Awesome dealership
My car wouldn’t start and left me stranded (2009 sonata with 34,000 miles) so, I had it towed to the dealership. I was given a courtesy ride home and received a phone call about the diagnosis of my car within a few hours (amazing since they were very busy). It was the starter. Expensive of course but I was in a pickle and had to have it fixed. My car was ready for me to pick it up before the day ended. Since my car was due for inspection and it also was due for an oil change, I asked to have that done while the car was at the garage. Everything was done and I was back on the road again. Employees are very friendly and courteous . The waiting room is comfortable and clean.
Recommended
Danielle S., Marketing Coordinator from Northtown Hyundai responded on 08/06/2018
Thank you for taking the time to rate us, Steven!
RF
Robert F.
East Amherst, NY
2017 Hyundai Tucson
Verified
Car was in for Oil change and Tires rotated
My car was in and out in timely. Connor was polite and answered all of my questions.
Recommended
Danielle S., Marketing Coordinator from Northtown Hyundai responded on 08/06/2018
This is wonderful to hear. Thank you for your feedback, Robert!
DD
Debra D.
North Tonawanda, NY
2018 Hyundai Tucson
Verified
Great experience
Appointment times are convenient. Ease of checking in for appointment. Customer service people are friendly and helpful. Waiting area is great!
Recommended
Danielle S., Marketing Coordinator from Northtown Hyundai responded on 08/06/2018
Thank you for your feedback, Debra!
YL
Yanbin L.
Buffalo, NY
2018 Hyundai Elantra
Verified
Car repair
A little confused
Recommended
Danielle S., Marketing Coordinator from Northtown Hyundai responded on 08/06/2018
Thank you for taking the time to rate us!
DE
Donald E.
Amherst, NY
2014 Hyundai Santa Fe S
Verified
Great service
Super clean. Very professional and polite. John Klein was awesome. Love our new ride
Recommended
Danielle S., Marketing Coordinator from Northtown Hyundai responded on 08/06/2018
Thank you for your buisness,m Donald!