Overview

Overall Rating 3.65/5Overall Rating 3.65/5Overall Rating 3.65/5rating 3.65rating 3.65

187 Reviews

72% Would Recommend
Latest Review over 4 years ago

Reviews


BI
Barbara I.
New York
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2013 Category: Service
Barbara said this business did everything they were supposed to do. They fixed her vehicle and she had no problems with them.
This review was collected via phone interview by Customer Research Inc.

JB
Jordan B.
Roslyn Heights, NY
Dodge Grand Caravan
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/17/2013 Category: Service
Jordan said the guys were helpful but the manager was short and nasty. He had to wait two to three hours before he would even look at the vehicle. He was told he needed brakes and rotors and the business wanted $300 for the service. He took the vehicle to his personal mechanic and was told that the brakes were fine.
This review was collected via phone interview by Customer Research Inc.

JM
Jason M.
Blauvelt, NY
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2013 Category: Service
Jason said he was stuck in Manhatten and this business price gouged him. The service was good but the prices were way out of line.
This review was collected via phone interview by Customer Research Inc.

AG
Andrew G.
New York, NY
Subaru Legacy
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/14/2013 Category: Service
Spoke with Allison. She said this business led her on a wild goose chase. She went to them with a dead battery and bad alternator but when the tow truck got her vehicle to the facility her vehicle would not reverse. Andre told her that after they got the engine running, they would be able to fix the problem with the reverse. After spending $1500 at this business, her vehicle will still not reverse. She was told by Andre she needed to take her vehicle elsewhere to get her transmission worked on. She was under the impression that the extra $700 was going towards the problem with the reverse. She would not recommend them because of this experience.
This review was collected via phone interview by Customer Research Inc.

BF
Bibi F.
Kerhonkson, NY
Oldsmobile Alero
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/12/2013 Category: Service
Bibi said the business charged her $1265 for a $500 service. After speaking with her mechanic, she was told that the business overcharged her by $765. She called the business back 15 minutes after asking the business to start the service and asked them not to start the service. She wanted to suspend the service and have her vehicle towed to an unspecified business. This business told her they would still charge her over $500 for the services they already had provided up to that point. At that point, she decided to allow the business to continue the repair. She would not recommend the business for the reasons already stated and because they did not call her with status updates. She had to call the business for updates and would have appreciated the business keeping her adequately informed, as they were aware she was visiting from out of town.
This review was collected via phone interview by Customer Research Inc.

DJ
Dennis J.
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2013 Category: Service
Dennis said the service was great.
This review was collected via phone interview by Customer Research Inc.

PM
Peter M.
Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2013 Category: Service
Peter said the people at the office are great, but the service personnel are clueless. He said he was in for a simple flat tire and at first they could not figure how to use the tool for the bolts. He said in the end it was fine, but the job was not difficult. He would not recommend this business to others based on this experience.
This review was collected via phone interview by Customer Research Inc.

KM
Kanami M.
New York
Plymouth Voyager
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2013 Category: Service
Kanami said they were very efficient. They were excellent and made her feel very comfortable.
This review was collected via phone interview by Customer Research Inc.

TM
TODD M.
West Hartford, CT
Honda Odyssey
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/02/2013
Gouged...
Towed in with few options on a late Sun. nite...told 1800.00 repair needed to solve prob...back in Ct. prob recurred...bleed the visitors??

MR
Mazario R.
NY
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2013 Category: Service
Mazario said the facility did a good job. They did not take long and they got him up and running on a Sunday.
This review was collected via phone interview by Customer Research Inc.

MK
Mckenzie K.
Atlantic Beach, FL
Infiniti G35
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2013 Category: Service
Mckenzie said this business was very helpful. She was on a tight schedule and they got the work done quickly, which was really nice. She would absolutely recommend them to others.
This review was collected via phone interview by Customer Research Inc.

JB
JOE B.
Southington, CT
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2013
best ever
thank you for all you have done not only gave us prompt attention and reliable service, but actually driving our car back to ct. was over and above. we cant thank you enough for your kindness. we have renewed trust in all of nyc! eapecially thank angel for going over and above to drive to ct in rushhour traffic.

DS
Danielle S.
New York, NY
Nissan Armada
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2013 Category: Service
Danielle said everything was good, but there was a little mix-up getting her vehicle out. She chose not to elaborate. The warranty on the part is for 12,000 miles. Her vehicle is at 155,0000 but they put it at 143,000. Otherwise it was great. It wasn't a big deal but she has got to make a call. This business did a great job.
This review was collected via phone interview by Customer Research Inc.

AR
Adin R.
New York
Land Rover Discovery
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/09/2013 Category: Service
Adin said they are pretty good.
This review was collected via phone interview by Customer Research Inc.

SC
Sean C.
New York, NY
Ford Escape
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2013 Category: Service
Sean said everything with the vehicle was good.
This review was collected via phone interview by Customer Research Inc.

HR
Harriet R.
New York, NY
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/05/2013 Category: Service
Harriet said they did what they said they were going to. They gave a good explanation as to what was happening with her vehicle.
This review was collected via phone interview by Customer Research Inc.

LE
LISA E.
New York, NY
Subaru Legacy
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/03/2013
Great place except for 1 thing...
Unfortunately, I received a DMV ticket in the mail after collecting my car. It was for $115. due to being mis-parked on 39th. St.

SP
SARAH P.
New York, NY
Nissan Maxima
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/31/2013
deceitful, untrustworthy, never will use again
The problems with this shop are too long to include in an online review. I would never, under any circumstances, use this shop again. They were rude, unpleasant, late, overpriced and dishonest.

AA
Abdeluuahab A.
Chevrolet Venture
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/28/2013 Category: Service
Abdeluuahab said the business did not repair his vehicle because his vehicle broke down after retrieving it from the business. He was told the problem was the alternator and it was replaced. Upon taking it to another business he learned the problem was never the alternator. He was also told by the business the alternator was original and found out it was an after market part. Every time he calls, the business hangs up on him. He said he is retaining an attorney to resolve the issue. He would not recommend this business because of this experience.
This review was collected via phone interview by Customer Research Inc.

AF
ANGEL R. F.
New York, NY
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2013
Always satisfied with service
Have taken my car to NYC Tire and Auto for the last five years and have always been highly satisfied with the work done.