Overview

Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5rating 3.7rating 3.7

199 Reviews

73% Would Recommend
Latest Review 2 days ago

Reviews


LL
Lewis L.
New York
Audi A6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2019 Category: Service
Lewis said that they told him that his vehicle would be ready Tuesday and it wasn't. He went there to pick up his vehicle and it had not been inspected yet. The inspector didn't show up and so it wasn't the business's fault.
This review was collected via phone interview by Customer Research Inc.

SI
Stephen I.
New York
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Stephen said the staff members are quick, the business is inexpensive and it is open on Sundays.
This review was collected via phone interview by Customer Research Inc.

EG
Edward G.
New York, NY
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Edward said the employees took care of the vehicle promptly and at a price he could live with.
This review was collected via phone interview by Customer Research Inc.

EG
Edward G.
New York, NY
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Edward said the employees took care of the vehicle promptly and at a price he could live with.
This review was collected via phone interview by Customer Research Inc.

TG
Troy G.
New York
Ford Transit Connect
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/18/2019 Category: Service
Troy said he felt the facility was very dishonest and was told what was wrong and charged $750. He went somewhere else where he was told this was not the case and the problem could have been fixed for $50.
This review was collected via phone interview by Customer Research Inc.

RG
Randi G.
New York
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2019 Category: Service
Spoke with Randi's husband. He said the place did a good job, but the check engine light was still on when he picked it up.
This review was collected via phone interview by Customer Research Inc.

BG
Benito G.
New York
Nissan Armada
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Benito said the person was very efficient and he was treated well.
This review was collected via phone interview by Customer Research Inc.

AE
allen e.
New York
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Spoke with Allen. He said everything is going good and he had great customer service and the mechanics were great.
This review was collected via phone interview by Customer Research Inc.

GM
Goeff M.
New York
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2019 Category: Service
Geoff said they were 4 hours late. He said they didn't have the parts they needed so when he went to pick up the vehicle within the 24 hours they had said they would be finished they had not started working on his vehicle. He said once the parts came they were pretty quick. He feels that they charged him too much.
This review was collected via phone interview by Customer Research Inc.

DF
Daniel F.
New York
Audi Q7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Daniel said the service was done on schedule, they had a polite staff and he would like to tell the business thanks for all their great care.
This review was collected via phone interview by Customer Research Inc.

SB
Stanton B.
New York
Lexus RX 400h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Stanton said they always do a good job and they are honest.
This review was collected via phone interview by Customer Research Inc.

IJ
Ismael J.
New York
Porsche Cayenne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Ismael said the people are very attentive and nice. They do quick work with no problems.
This review was collected via phone interview by Customer Research Inc.

BI
Barbara I.
New York
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2013 Category: Service
Barbara said this business did everything they were supposed to do. They fixed her vehicle and she had no problems with them.
This review was collected via phone interview by Customer Research Inc.

JB
Jordan B.
Roslyn Heights, NY
Dodge Grand Caravan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/17/2013 Category: Service
Jordan said the guys were helpful but the manager was short and nasty. He had to wait two to three hours before he would even look at the vehicle. He was told he needed brakes and rotors and the business wanted $300 for the service. He took the vehicle to his personal mechanic and was told that the brakes were fine.
This review was collected via phone interview by Customer Research Inc.

JM
Jason M.
Blauvelt, NY
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2013 Category: Service
Jason said he was stuck in Manhatten and this business price gouged him. The service was good but the prices were way out of line.
This review was collected via phone interview by Customer Research Inc.

AG
Andrew G.
New York, NY
Subaru Legacy
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/14/2013 Category: Service
Spoke with Allison. She said this business led her on a wild goose chase. She went to them with a dead battery and bad alternator but when the tow truck got her vehicle to the facility her vehicle would not reverse. Andre told her that after they got the engine running, they would be able to fix the problem with the reverse. After spending $1500 at this business, her vehicle will still not reverse. She was told by Andre she needed to take her vehicle elsewhere to get her transmission worked on. She was under the impression that the extra $700 was going towards the problem with the reverse. She would not recommend them because of this experience.
This review was collected via phone interview by Customer Research Inc.

BF
Bibi F.
Kerhonkson, NY
Oldsmobile Alero
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/12/2013 Category: Service
Bibi said the business charged her $1265 for a $500 service. After speaking with her mechanic, she was told that the business overcharged her by $765. She called the business back 15 minutes after asking the business to start the service and asked them not to start the service. She wanted to suspend the service and have her vehicle towed to an unspecified business. This business told her they would still charge her over $500 for the services they already had provided up to that point. At that point, she decided to allow the business to continue the repair. She would not recommend the business for the reasons already stated and because they did not call her with status updates. She had to call the business for updates and would have appreciated the business keeping her adequately informed, as they were aware she was visiting from out of town.
This review was collected via phone interview by Customer Research Inc.

DJ
Dennis J.
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2013 Category: Service
Dennis said the service was great.
This review was collected via phone interview by Customer Research Inc.

PM
Peter M.
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2013 Category: Service
Peter said the people at the office are great, but the service personnel are clueless. He said he was in for a simple flat tire and at first they could not figure how to use the tool for the bolts. He said in the end it was fine, but the job was not difficult. He would not recommend this business to others based on this experience.
This review was collected via phone interview by Customer Research Inc.

KM
Kanami M.
New York
Plymouth Voyager
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2013 Category: Service
Kanami said they were very efficient. They were excellent and made her feel very comfortable.
This review was collected via phone interview by Customer Research Inc.