Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

264 Reviews

98% Would Recommend
Latest Review 14 days ago

Reviews


JH
Judith H.
California
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Judith said they were very good about getting the work done within the quote and scheduled time frame. They're fantastic. Her daughter and son-in-law has used them. Also, her husband is going there this week.
This review was collected via phone interview by Customer Research Inc.

MF
Mick F.
Escondido, CA
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018 Category: Service
Mick said the service was really good and the staff was kind and attentive.
This review was collected via phone interview by Customer Research Inc.

RH
RON H.
Escondido, CA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
Quick service
Found the problem with the car and repaired quickly. Highly recommend

TB
THOMAS B.
San Diego, CA
Lexus RX 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Oil change for my sons Lexus
Very quick service, reasonable cost and very friendly staff.

JE
Josh E.
San Marcos, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Josh said this business was good.
This review was collected via phone interview by Customer Research Inc.

GB
Glenn B.
California
Volvo V70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Glenn said they provide all-around good quality service and great customer service.
This review was collected via phone interview by Customer Research Inc.

BB
BETTY B.
Escondido, CA
Kia Forte
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018
Best repair facility
This the best repair facility! Thank you for taking care of my car!

MG
Monica G.
Escondido, CA
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
Spoke to Monica. She said that everything is great she knows they are honest. They normally allow her to split her bill in two payments but didn't allow it this time
This review was collected via phone interview by Customer Research Inc.

MB
Mike B.
California
Volvo C30
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Mike said the staff at this business explained every thing to him. They seemed pretty honest.
This review was collected via phone interview by Customer Research Inc.

TS
Timothy S.
Escondido, CA
INFINITI QX56
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Timothy said the business was great. They did everything he expected and he is very satisfied.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Toyota Corolla
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/06/2018
Brushed off a problem that occurred during service
I've been going to On Schedule for a few years. I brought my car in for some basic maintenance a couple of days ago, and while the work itself went fine, a new and not-normal sound appeared when I started the car. It hadn't been there when I parked the car in their lot. Ken listened briefly, told me it would take too long to look for and that his guys had nothing to do with it. He also claimed that it was probably something already wrong with my car. At home I looked online, found the cause, and fixed the issue myself (and it was not something already wrong). I'm upset that they brushed it off.

BM
Bill M.
California
Toyota Highlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2018 Category: Service
Bill said the service is always good but his visit cost twice the amount quoted.
This review was collected via phone interview by Customer Research Inc.

JM
Joseph M.
California
Toyota Previa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Joseph said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

DP
DILIP P.
San Diego, CA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
great service, honest, very reasonable charges for repairs.
Owner Ken and his staff are very professional and courteous. They always perform thorough diagnosis of the problem and provide only the required repairs solutions, no padding up extras to pad up the bills as is common at other repair shops.
Have been customer of On Schedule since the first day it opened for business many years ago.

CC
Clara C.
California
BMW Z3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Clara said the service at this business was good.
This review was collected via phone interview by Customer Research Inc.

DS
DOUG S.
Escondido, CA
BMW 328i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Ken is the Man!!!
Ken is the best mechanic at the best price. He takes pride in his work and knows everything about every car. Why would you ever want to go somewhere else?!

DQ
Doan Q.
California
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Doan said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TB
Thomas B.
California
Mazda RX-8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Thomas said it was great.
This review was collected via phone interview by Customer Research Inc.

VS
Viraphong S.
Escondido, CA
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Spoke with Laura. She said the staff were dependable. They make the time to get her scheduled in.
This review was collected via phone interview by Customer Research Inc.

JR
JOHN R.
Solana Beach, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2018
Oil change
Ken’s shop gets it done quickly and correctly.