Palm Springs Hyundai

C

Greeted warmly, the agent confirmed what they were doing on my car. I even pointed out paintwork that was chipped to be told it wS covered under the warranty- how great was that!
Palm Springs Hyundai really takes care of their clients!

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Wait was worth returning to a washed and vacuumed car. Thank you.

My air conditioning system failed with just under 25,000 miles but was fully covered by the warranty, thank goodness! this is the reason I purchased another Hyundai 4 yrs later.

Initially when I went in looking for help, the guy who sits to the far left, closest to the wall as you walk in from the covered area (I don't remember his name) he acted as if it was an inconvenience to assist me. He immediately said they couldn't do anything until Monday, this was a Friday. When I explained I work out of my car all day long as I do marketing, he still continued with there was nothing he could do. I mentioned maybe I would just go to the La Quinta branch and asked for the number, he said he didn't have it and I said I'd just google them. I purchased both my new cars from the Palm Springs location and I preferred to stay there and I had not heard very good things about the LQ location so I wasn't thrilled with going to a different location. As I'm walking out the door, he finally offers to see if someone could just look at it. Okay, I'm happy with the offer.

Next I met Paul Thompson. Paul is a delight to work with. He explained the compressor went out, but they had one there and they would fix it if I could wait a bit. Once they got into it, they discovered the the condenser as well as the expansion valve need to be replaced as well, but they didn't have the parts. Paul offered to get me a rental until they could get the parts on Monday, it's all covered under warranty. Ok! I'm a happy lady again. So we get my rental within a half hour and Paul and another gentleman offer to help me transfer all my marketing materials. Nice guys, so I gave them afternoon snacks, I like making people happy and showing gratitude.

On Monday, they needed to order a couple rings and Paul made sure I knew it would be another day but they would continue to cover my rental. Tuesday, I show up to pick up my car and I am happy to see Paul is there again and just as cheerful and helpful as always.

Paul has great customer service and is a pleasure to work with, the other dude, can we get him some happy pills and a personality? He could learn from Paul. If I had to deal with him again, I'd walk away and find someone else. He is the only person there who has ever not been a pleasure to work with. Maybe he was just having a bad day, who knows, but as a customer, I expect them to try and help me resolve an issue and not treat me like I'm bothering them. A smile goes a long way.

fast service, including the free car wash

It's always the best

Service with a smile... and coffee or water. They go above and beyond to ensure your experience is quick and painless.

a ok fast service

My questions were answered and service was done quickly. Good price

I have always received excellent service once my vehicle is at the dealership but making an appointment can be frustrating. This is the second time I have had to call four (4) times to get an appointment for service. The previous visit I left three messages that were never returned, and then finally called our salesman who sold us our Tucson and he was able to make my appointment. This time, I left three messages that were unreturned and then on the 4th call I was able to speak to someone in service to make the appointment. It's very frustrating and needs to be addressed and corrected.

had the above done, quick turnaround and pleasant staff, Paul the service adviser
always takes good care of me, give him a raise or a promotion.

Palm Springs Hyundai is absolutely the BEST Hyundai Dealership in the Valley and in the country. I have traveled near and far and have not seen a better team of individuals. The Service Manager, George is FANTASTIC and if there is ever a problem of any kind will fix it to your satisfaction. The service I have received at Palm Springs Hyundai through the years is second to none and I would never go anywhere else.

Excellent service by an excellent service department. Great staff. Only issue was a 35 minute wait from when the car was finished to getting it through the car wash. Usually more timely.

The staff at Palm Springs Hyundai went above & beyond anything I could have expected. Kudo's to George in the service department.
He felt my fear over the incident & was quick to act. Much appreciated!!!!

The staff are very accommodating. They're the best!

Staff from sales to service are great.

I’m always very happy when I get my car serviced at Hyundai Palm Springs the guys are the best.

Always a pleasure

Have multiple concerns with car brought in several times. Service manager is not helpful very rude and talks down to me.