Park Place Bodywerks Grapevine

Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62
4.6

( 2131 Reviews )

95% Would Recommend
Latest Review 3 days ago

Reviews


JF
Jerika F.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Collision
Jerika said Lisa worked with her and followed through to make sure she got what she needed. She was not given an estimated time for completion and the business had her vehicle for a while. There were some issues with the insurance company and Lisa handled those situations thoroughly.
This review was collected via phone interview by Customer Research Inc.

MJ
Mark J.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Collision
Mark said his overall experience was great.
This review was collected via phone interview by Customer Research Inc.

MK
Mulakalapalli K.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Collision
Mulakalapalli said every one supported him at this business. There was a delay due to quality control and the road test, however it was not a problem and he did not disclose how long it was delayed by,
This review was collected via phone interview by Customer Research Inc.

RH
Rick H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Collision
Rick said the staff had spectacular follow-up, did what they said, and the vehicle came out great.
This review was collected via phone interview by Customer Research Inc.

RH
Robert H.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2019 Category: Collision
Robert said the experience was excellent but it took them longer than he expected to get the work done.
This review was collected via phone interview by Customer Research Inc.

NJ
Nosheen J.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Collision
Nosheen said the business kept him updated and he had no issues.
This review was collected via phone interview by Customer Research Inc.

RW
Roshunda W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Collision
Spoke with Roshunda's husband. He said the business staff had excellent customer service and they communicated well. The repair was excellent and he has never had a better experience.
This review was collected via phone interview by Customer Research Inc.

MH
Maria H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Collision
Spoke with Richard. He said the process went smoothly. He mentioned that there were a couple of issues with the body work but the business has since resolved them.
This review was collected via phone interview by Customer Research Inc.

DD
Diana D.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019 Category: Collision
Diana said they did the work very fast and very well.
This review was collected via phone interview by Customer Research Inc.

AN
Andrew N.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019 Category: Collision
Andrew said that the place's communication was great.
This review was collected via phone interview by Customer Research Inc.

MT
Melissa T.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019 Category: Collision
Melissa said the staff were professional.
This review was collected via phone interview by Customer Research Inc.

AJ
Anita J.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019 Category: Collision
Anita said they were timely, communicative and they did a good job.
This review was collected via phone interview by Customer Research Inc.

MH
Melissa H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2019 Category: Collision
Melissa said she was never given a promised date when her vehicle would be finished. The employees did a great job with keeping her updated.
This review was collected via phone interview by Customer Research Inc.

KW
Kathleen W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Collision
Kathleen said the repair was decent but the price was high. She said she did not read the estimate.
This review was collected via phone interview by Customer Research Inc.

RL
Richard L.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2019 Category: Collision
Richard said the customer service was good overall, but he did have one issue. When he went to pick up his vehicle, his hood looked like it had some swirls on it, so the staff needed to rebuff it. He noted that they took care of it right away.
This review was collected via phone interview by Customer Research Inc.

GA
Ghulam A.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Collision
Ghulam said the business did an excellent job and the estimator kept him informed throughout the entire process.
This review was collected via phone interview by Customer Research Inc.

WN
William N.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Collision
William said Raul, the estimator, was great with updates. He really appreciated the communication between them and with his keeping him updated every day. The estimator was also great at being able to be accessible to calls, which kept him at ease. The vehicle was there longer than anticipated. The work itself was completed within a week and a half to two weeks, but was delayed one week later, due to insurance. The staff members were great, and the rental company had great customer service.
This review was collected via phone interview by Customer Research Inc.

DM
Damingo M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Collision
Damingo chose not to elaborate on his satisfaction with his overall experience.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Collision
Robert said his overall experience with this business was good. He chose this business because of the proximity to his home, and this is where he purchased his vehicle from.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Collision
Richard said this business did a great job on time.
This review was collected via phone interview by Customer Research Inc.