Park Place Bodywerks Grapevine

Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62
4.6

( 2133 Reviews )

95% Would Recommend
Latest Review 1 day ago

Reviews


KF
Kenneth F.
Texas
Verified Customer
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12/12/2019 Category: Collision
Kenneth said that his vehicle was totaled. The staff was very helpful, very informational and very caring.
This review was collected via phone interview by Customer Research Inc.

PO
Patrick O.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2019 Category: Collision
Patrick said the staff did a good job. He stated he can always rely on this business.
This review was collected via phone interview by Customer Research Inc.

OA
Okeyma A.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Collision
Okeyma said this business did a good job. She first spoke with Lisa who was horrible to deal with, she was transferred to Raul and he has exceptional customer service. He was very professional and very efficient. The customer service is why she went back to this business. It is always consistent.
This review was collected via phone interview by Customer Research Inc.

YZ
Yunhong Z.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Collision
Yunhong said the business took a long time to repair her vehicle. She is satisfied with the quality of the repair, but noticed her engine in running louder than promised.
This review was collected via phone interview by Customer Research Inc.

DH
Donna H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Collision
Spoke with Nicholas. He said he likes everything about the business. The staff was professional and the repair was quick.
This review was collected via phone interview by Customer Research Inc.

HP
Helen P.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Collision
Helen said Douglas B was wonderful, helpful and took care of the all issues and all details with the insurance facility.
This review was collected via phone interview by Customer Research Inc.

VF
Vanessa F.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2019 Category: Collision
Vanessa said everything at this facility was handled smoothly and there were no problems.
This review was collected via phone interview by Customer Research Inc.

SR
Shelly R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Collision
Shelly said the repairs were good.
This review was collected via phone interview by Customer Research Inc.

JM
Janice M.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Collision
Janice said the employees did a good job and the vehicle looks beautiful. Their salesman took really good care of them.
This review was collected via phone interview by Customer Research Inc.

JT
Jeff T.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Collision
Jeff said the employees did a good job.
This review was collected via phone interview by Customer Research Inc.

DS
Dianne Kay S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Collision
Diane said that the staff did a good job and in a speedy manner.
This review was collected via phone interview by Customer Research Inc.

AN
Allison N.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Collision
Allison said she always goes to this business because of the good customer service. It is awesome.
This review was collected via phone interview by Customer Research Inc.

MR
Maritza R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Collision
Spoke with Maritza's husband. He said the staff did a great job, and everything looks good. He mentioned the vehicle was at the facility for a very long time. He does not remember how long past the promise date it was, but he stated he thinks it was due to insurance delays.
This review was collected via phone interview by Customer Research Inc.

LB
Lindsey B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Collision
Lindsey said the staff had good communication, were friendly, personable and went above and beyond.
This review was collected via phone interview by Customer Research Inc.

FB
Frances B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Collision
Frances said the repair's were pretty seamless. She was not given a date when her vehicle would be done.
This review was collected via phone interview by Customer Research Inc.

PB
Prashant B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Collision
Prashant said he liked the response, the constant updates and the work was spotless. He cannot even tell there were repairs and he is overall satisfied with the experience.
This review was collected via phone interview by Customer Research Inc.

JP
John P.
Texas
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2019 Category: Collision
Spoke with Shanel. She said the repairs have been good, but the vehicle had to go back to the facility after the first repair because of a scratch, and during that time, the staff further damaged the vehicle, so it is back in the facility getting more work.
This review was collected via phone interview by Customer Research Inc.

KA
Kamilah A.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2019 Category: Collision
Kamilah said she would have liked pictures of her vehicle as it was going through the repair process as a part of her updates. She was never given a promised date.
This review was collected via phone interview by Customer Research Inc.

RH
Riyaz H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Collision
Riyaz said that he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

MW
Mark W.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2019 Category: Collision
Mark said he recommends this facility.
This review was collected via phone interview by Customer Research Inc.