Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,147 Reviews)

ReScore Reviews™ (107)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
94% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


LT
Lauren T.
Moorpark, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021 Category: Service
Service Department has Improved!
I came back to Parkway Hyundai after moving back to the area and the service department has improved SO much. Make sure to ask for Ian Archer. He’s the best!
MR
MARY JO R. from Parkway Hyundai responded on 04/12/2021

Thank you for your recent review.  We appreciate that you took the time to let us know how we are doing.  Here at Parkway we work hard to make sure our customers are well taken care of.  We look forward to continuing this level of service for you with all of your future service visits.  We want to thank you for continuing to be a loyal and valued Parkway customer.

Mary Jo Rossiter
Customer Experience Expert

Verified Customer
Santa Clarita, CA
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021 Category: Service
Quick professional service
quick professional service
MARY JO R. from Parkway Hyundai responded on 04/08/2021

Thank you for your recent review.  We apprecaite that you took the time to let us know how we are doing.  Here  at Parkway we work hard to make sure our customers are always well taken care of.  We want to thank you for continuing to be a loyal and valued Parkway customer.

Mary Jo Rossiter
Customer Experience Expert

Verified Customer
Valencia, CA
2012 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021 Category: Service
Great customer service
Fixed issues I’ve had that other shops couldn’t.
MARY JO R. from Parkway Hyundai responded on 04/06/2021

Thank you for your recent review.  We appreciate that you took the time to let us know how we are doing.  Here at Parkway we work hard to make sure our customers are always well taken car of.  We want to thank you for being a loyal and valued Parkway customer.

Mary Jo Rossiter
Customer Experience Expert

JS
Joanne S.
Lancaster, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021 Category: Service
STAFF
STAFF IF GREAT AND FRIENDLY
MR
MARY JO R. from Parkway Hyundai responded on 04/06/2021

Thank you for your recent review.  We appreciate that you took the time to let us know how we are doing.  Here at Parkway we work hard to make sure our customers are always well taken car of.  We want to thank you for being a loyal and valued Parkway customer.

Mary Jo Rossiter
Customer Experience Expert

JS
Judy S.
Goleta, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021 Category: Service
Great Dealership
I only bring my car here for service, even though I live in Santa Barbara. The quality of service is excellent and I appreciate the friendliness of staff.
MR
MARY JO R. from Parkway Hyundai responded on 03/31/2021

Customer Experience ExpertThank you for your recent review.  We appreciate that you took the time to let us know how we are doing.  Here at Parkway our goal is to make sure our customers are always well taken care of.  We look forward to assisting you with all your future service needs.  Welcome to the Parkway family

Mary Jo Rossiter
Customer Experience Expert

LA
Lisa A.
Newhall, CA
2019 Hyundai Accent
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2021 Category: Service
good seevice
friendliness and good service
MR
MARY JO R. from Parkway Hyundai responded on 03/29/2021

Customer Experience ExpertThank you for your recent review.  We appreciate that you took the time to let us know how we are doing.  Here at Parkway our goal is to make sure our customers are always well taken care of.  We look forward to assisting you with all your future service needs.  Welcome to the Parkway family

Mary Jo Rossiter
Customer Experience Expert

BF
Brana F.
Lancaster, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021 Category: Service
Great Service
Ian was amazing at explaining everything and the service was completed in a timely manner.
MR
MARY JO R. from Parkway Hyundai responded on 03/25/2021

Thank you for your recent review.  We apprecaite that you took the time to let us know how we are doing.  Here at Parkway we work hard to make sure our customers are always well taken care of.  We want to thank you for continuing to be a loyal and valued Parkway customer.

Mary Jo Rossiter
Customer Experience Expert

GL
German L.
Valencia, CA
2021 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021 Category: Service
Service visit at Valencia Hyundai
The service advisor was very profesional , friendly and knowledgeable. They worked on my car while I waited at the dealer and did the service in less than an hour.
MR
MARY JO R. from Parkway Hyundai responded on 03/24/2021

Thank you for your recent review.  We apprecaite that you took the time to let us know how we are doing.  Here at Parkway we work hard to make sure our customers are always well taken care of.  We want to thank you for continuing to be a loyal and valued Parkway customer.

Mary Jo Rossiter
Customer Experience Expert

DY
Dj Y.
Stevenson Rnh, CA
2021 Hyundai Palisade
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/19/2021 Category: Service
MR
MARY JO R. from Parkway Hyundai responded on 03/19/2021

Thank you for your recent survey.  We appreciate that you took the time to let us know how we are doing.  Here at Parkway we work hard to make sure our customers are always well taken care of.  We are sorry that your recent visit did not meet our usual 5 star standards.  Someone from our customer service department will be contacting you to see if we can bring this to a better resolution.  Thank you for continuing to be a loyal and valued Parkway customer.

Mary Jo Rossiter
Customer Experience Expert

EG
Enoe G.
Panorama City, CA
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021 Category: Service
Su atención y amabilidad
Gracias por su ayuda y toda su amabilidad.
MR
MARY JO R. from Parkway Hyundai responded on 03/19/2021

Thank you for your recent review.  We apprecaite that you took the time to let us know how we are doing.  Here at Parkway we work hard to make sure our customers are always well taken care of.  We want to thank you for continuing to be a loyal and valued Parkway customer.

Mary Jo Rossiter
Customer Experience Expert

Verified Customer
Valencia, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021 Category: Service
Great Service
Friendly and professional staff. Great service! Ian was super to work with!
MARY JO R. from Parkway Hyundai responded on 03/18/2021

Thank you for your recent review.  We apprecaite that you took the time to let us know how we are doing.  Here at Parkway we work hard to make sure our customers are always well taken care of.  We want to thank you for continuing to be a loyal and valued Parkway customer.

Mary Jo Rossiter
Customer Experience Expert

OM
Ola M.
Castaic, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021 Category: Service
Exceptional service
Service was over the top. I’d have 10 cars with Hyundai if I could.
MR
MARY JO R. from Parkway Hyundai responded on 03/18/2021

Thank you for your recent review.  We apprecaite that you took the time to let us know how we are doing.  Here at Parkway we work hard to make sure our customers are always well taken care of.  We want to thank you for continuing to be a loyal and valued Parkway customer.

Mary Jo Rossiter
Customer Experience Expert

CF
Charlotte F.
Santa Clarita, CA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/17/2021 Category: Service
MR
MARY JO R. from Parkway Hyundai responded on 03/17/2021

Thank you for your recent survey.  We appreciate that you took the time to let us know how we are doing.  Here at Parkway we work hard to make sure our customers are always well taken care of.  We are sorry that your recent visit did not meet our usual 5 star standards.  Someone from our customer service department will be contacting you to see if we can bring this to a better resolution.  Thank you for continuing to be a loyal and valued Parkway customer.

Mary Jo Rossiter
Customer Experience Expert

HM
Hyo M.
Valencia, CA
2020 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021 Category: Service
great services at Parkway Hyundai.
Thank you for the fast and nice services.

specially to the staff who help me...

Thank you very very much.

I will remember you kindness.

Thank you
MR
MARY JO R. from Parkway Hyundai responded on 03/16/2021

Thank you for your recent review.  We apprecaite that you took the time to let us know how we are doing.  Here at Parkway we work hard to make sure our customers are always well taken care of.  We want to thank you for continuing to be a loyal and valued Parkway customer.

Mary Jo Rossiter
Customer Experience Expert

AF
Anna F.
Newhall, CA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2021 Category: Service
Great Fast Service
Ian is the best technician that I’ve had at Hyundai. He really helped me to get the most out of my warranty and explained everything to me very well. The service was fast and the radio that was replaced works perfectly now.
MR
MARY JO R. from Parkway Hyundai responded on 03/15/2021

Thank you for your recent review.  We apprecaite that you took the time to let us know how we are doing.  Here at Parkway we work hard to make sure our customers are always well taken care of.  We want to thank you for continuing to be a loyal and valued Parkway customer.

Mary Jo Rossiter
Customer Experience Expert