Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

161 Reviews

98% Would Recommend
Latest Review 10 days ago

Reviews


AM
Angela M.
Syracuse, NY
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Angela said that the place took them in on a same day appointment and finished everything in a timely manner.
This review was collected via phone interview by Customer Research Inc.

PA
Patrick A.
Camillus, NY
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Patrick said they do exceptional work. He has been with this business for 4 years they have always been honest and done excellent work.
This review was collected via phone interview by Customer Research Inc.

JW
Joanne W.
Syracuse, NY
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Joanna said she would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.

LF
Laura F.
Syracuse, NY
Jeep Compass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Laura said Pat is a really nice man. He shows her what he did and explains everything.
This review was collected via phone interview by Customer Research Inc.

TB
TALITHA B.
Syracuse, NY
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Excellent service!
My sister suggested Pat's and I couldn't be happier. Service was great and the guys were through! I will definitely bring my car back!!!

AC
Anqi C.
Syracuse, NY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Anqi said that the place was efficient and he had no problems.
This review was collected via phone interview by Customer Research Inc.

BK
Brendon K.
Syracuse, NY
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Brendon said he was very pleased with his service. The work was convenient.
This review was collected via phone interview by Customer Research Inc.

JR
Jennifer R.
Syracuse, NY
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Jennifer said the business does everything she asked for and they do great work.
This review was collected via phone interview by Customer Research Inc.

IR
Ian R.
Syracuse, NY
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Ian said that Pat the owner explains everything and gives options and helps steer towards the best choice not the expensive one.
This review was collected via phone interview by Customer Research Inc.

SW
Shiwen W.
Syracuse, NY
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Shiwen said the business was good.
This review was collected via phone interview by Customer Research Inc.

KM
Kevin M.
Syracuse, NY
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Kevin said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DB
Dee B.
Marietta, NY
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Dee said that he would most certainly recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SM
Sydney M.
Syracuse, NY
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Sydney said the employees were friendly, did a very good job and made it easy for her to get in and out quickly.
This review was collected via phone interview by Customer Research Inc.

MF
Michael F.
Tully, NY
Jeep Compass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Michael said that everything about this business is outstanding. The service is great and he recommends them.
This review was collected via phone interview by Customer Research Inc.

DC
Dan C.
Camillus, NY
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/31/2018
Stay Away
Brought my wife's van down for a estimate to repair the exhaust on 8/16/18 . Left it for several hours heard nothing , called late in the day to see if they looked at it yet Pat the owner answered the phone with a attitude and said no that his day is not over yet. I said ok .. let me know . He finally called and said it would be $923.00 and the parts will take 3 days to get in and also he needed to charge me $50.00 for a estimate and that if the work gets done he will refund the $50.00 . He never mentioned at the time of drop off that he would charge me $50.00 for a 10 min estimate. On 8/23/18 I called Pat and told him to order the parts and that I will bring it in the following Thursday 8/30/18 to have the work performed. So today 8 am 8/30/18 I called to make sure the parts were there talked to his worker who didn't know and would have Pat call me. Pat never called me . I called at 10 am talked to Pat and he said he would call the parts people right now . Noon arrived , nothing heard from Pat I called talked to Pat again and said he would call. Finally at 1:30 pm Pat calls and said the parts are now on back order for a week . I told Pat I don't know if I can wait then Pat became biligerant towards me , I said I wanted my $50.00 back for the estimate . He hung up the phone. I tried to give this shop a chance . Never again . I did file a complaint with the state and attorney general. Please stay away from this guy. He must have friends and family give false feedback.

JM
JOHN M.
Syracuse, NY
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2015
Convenient and reliable.
The first time we took one if our cars to Pat's, it was because we were new to the neighborhood and it was the closest place to our home. What's kept us coming back, though, is not just the convenience of the location, but that they provide quality service and can always squeeze us in. The cars are always ready when they say that they will be, and we receive helpful service reminders online and via mail.

TH
TOM and JANET H.
Syracuse, NY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2014
people
excellent service

TA
Tara A.
Syracuse, NY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2014 Category: Service
Tara said they are accommodating.
This review was collected via phone interview by Customer Research Inc.

SM
Sara M.
Syracuse, NY
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2014 Category: Service
Sara said they were fast, affordable, and she was very happy with the work they did.
This review was collected via phone interview by Customer Research Inc.

PH
Paul H.
Syracuse, NY
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2014 Category: Service
Paul said Pat is a great guy. He knew what was wrong with his vehicle and it was fixed in a couple of days.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 161 in total