Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

150 Reviews

98% Would Recommend
Latest Review 5 days ago

Reviews


DB
Dee B.
Marietta, NY
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Dee said that he would most certainly recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SM
Sydney M.
Syracuse, NY
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Sydney said the employees were friendly, did a very good job and made it easy for her to get in and out quickly.
This review was collected via phone interview by Customer Research Inc.

MF
Michael F.
Tully, NY
Jeep Compass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Michael said that everything about this business is outstanding. The service is great and he recommends them.
This review was collected via phone interview by Customer Research Inc.

DC
Dan C.
Camillus, NY
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/31/2018
Stay Away
Brought my wife's van down for a estimate to repair the exhaust on 8/16/18 . Left it for several hours heard nothing , called late in the day to see if they looked at it yet Pat the owner answered the phone with a attitude and said no that his day is not over yet. I said ok .. let me know . He finally called and said it would be $923.00 and the parts will take 3 days to get in and also he needed to charge me $50.00 for a estimate and that if the work gets done he will refund the $50.00 . He never mentioned at the time of drop off that he would charge me $50.00 for a 10 min estimate. On 8/23/18 I called Pat and told him to order the parts and that I will bring it in the following Thursday 8/30/18 to have the work performed. So today 8 am 8/30/18 I called to make sure the parts were there talked to his worker who didn't know and would have Pat call me. Pat never called me . I called at 10 am talked to Pat and he said he would call the parts people right now . Noon arrived , nothing heard from Pat I called talked to Pat again and said he would call. Finally at 1:30 pm Pat calls and said the parts are now on back order for a week . I told Pat I don't know if I can wait then Pat became biligerant towards me , I said I wanted my $50.00 back for the estimate . He hung up the phone. I tried to give this shop a chance . Never again . I did file a complaint with the state and attorney general. Please stay away from this guy. He must have friends and family give false feedback.

JM
JOHN M.
Syracuse, NY
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2015
Convenient and reliable.
The first time we took one if our cars to Pat's, it was because we were new to the neighborhood and it was the closest place to our home. What's kept us coming back, though, is not just the convenience of the location, but that they provide quality service and can always squeeze us in. The cars are always ready when they say that they will be, and we receive helpful service reminders online and via mail.

TH
TOM and JANET H.
Syracuse, NY
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2014
people
excellent service

TA
Tara A.
Syracuse, NY
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2014 Category: Service
Tara said they are accommodating.
This review was collected via phone interview by Customer Research Inc.

SM
Sara M.
Syracuse, NY
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2014 Category: Service
Sara said they were fast, affordable, and she was very happy with the work they did.
This review was collected via phone interview by Customer Research Inc.

PH
Paul H.
Syracuse, NY
Chevrolet Aveo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2014 Category: Service
Paul said Pat is a great guy. He knew what was wrong with his vehicle and it was fixed in a couple of days.
This review was collected via phone interview by Customer Research Inc.

CG
Clark G.
Fayetteville, NY
Oldsmobile Ciera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2014 Category: Service
Clark said they did a very thorough job and were honest. He looks forward to doing business with them in the future.
This review was collected via phone interview by Customer Research Inc.

GH
Greg H.
Syracuse, NY
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2014 Category: Service
Greg said the business gave him pick up service and they were very prompt.
This review was collected via phone interview by Customer Research Inc.

KK
Kevin K.
Syracuse, NY
Lexus CT 200h
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2014 Category: Service
Kevin said they did a great job. His vehicle seems to be working just fine.
This review was collected via phone interview by Customer Research Inc.

VT
Vidie T.
Syracuse, NY
Pontiac Aztek
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/09/2014 Category: Service
Vidie said they fixed her vehicle and took care of her. Her vehicle is really loud and her muffler is about to fall off. It took quite awhile to fix her vehicle. It took a week. She thought they were only going to have it for a day and a half but they had another vehicle before hers which caused the delay. She understood that it was out of their control.
This review was collected via phone interview by Customer Research Inc.

BG
Bill G.
Liverpool, NY
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2014 Category: Service
Bill said the business was good, punctual, and very informative about the services provided.
This review was collected via phone interview by Customer Research Inc.

JR
Jennifer R.
Syracuse, NY
Chrysler Town
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2014 Category: Service
Jennifer said this business was excellent. They went above and beyond by being accommodating and cooperative with her being disabled. They did a great job and she was very pleased.
This review was collected via phone interview by Customer Research Inc.

CJ
Calvin J.
Syracuse, NY
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2014 Category: Service
Calvin said they give good service and they are reliable.
This review was collected via phone interview by Customer Research Inc.

JL
Jim L.
Auburn, NY
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2014 Category: Service
Jim said this business fixed the issue he was having with his vehicle in a timely manner. He said they treat him fairly and they do a good job. He is happy with the service they provide.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Syracuse, NY
Honda Ridgeline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2014 Category: Service
John said the business was very informative and very honest. They did the work in a timely manner. Their prices are very reasonable and fair.
This review was collected via phone interview by Customer Research Inc.

CH
Cortland H.
Syracuse, NY
Nissan Frontier
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2014 Category: Service
Cortland said this business is good.
This review was collected via phone interview by Customer Research Inc.

ML
MIKE L.
Syracuse, NY
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2014
Quality Service
It's nice to know that Pat's Automotive cares about their customers and the quality of service they provide. Not only is their customer service outstanding, but they're honest and the service is reliable. I know that whenever I take my car to be serviced at Pat's the work will be done right at a fair price.

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