Peacock Hyundai of Brunswick

Service dept needs to work on communication with customers, and training techs to troubleshoot to find the real problem, rather than just fixing stuff to make a dollar!

My Equus air suspension failed. David and the technician understood the problem, kept me accurately informed as to ordering and receiving the part, and repaired the car in a timely manner. David took good care of me and my car.

My car was taken in to get 3 service recalls as well as the check engine light diagnosed and fixed. Shortly after leaving the dealership, the check engine light came back on. Not only that, when my child attempted to put on the seatbeat, it would not lock into place in which poses a safety risk. If the service tech took their time and insured the repairs were actually repaired, I wouldn't have the same issues. Don't have my car all day and nothing is done. A huge waist of time.

My service representative was kind and professional,and got me my car back in a very reasonable time frame thanks Ms Vanessa.

Slowly my confidence is being restored in this dealership and their service. The transition of the dealership from Autonation to Peacock was atrocious.

pass

Poor service. Items ask and charged for not being done resulting on returns to dealer on several visits.

Peacock has a much more efficient scheduling system than the previous dealer. It is easy to book an appointment and because I chose to stay while the service was performed, the service advisor kept me informed as to the status of the service as well as the cost. I needed to make an appointment in the afternoon and the service department made sure I was finished in time.

close to home location

Peacock did what I wanted.
They changed the oil rotated the tires and checked all the fluid levels when I wanted where I wanted for a reasonable fee.

Not organized. Lack of communication. Carl Gregory would have never let the business go downhill to this level. Sorry, but the repair dept and shop need some help. Just saying.

VERY FRIENDLY SERVICE MANAGER was pleased with the prompt service. They appreciate service members and LE.

It carves a bit of time from your day.

The phones need to work better

My recent visit for oil change went smoother as pie: I received friendly, quality,& timely service at moment's notice. Thanks for honoring my oil change approvals.

Technicians were not able to recreate and were not able to identify why my air conditioner blows warm air when at a stop light and blows cold air once you start driving. I have had this problem checked multiple times in the last two years. They suspect it is a very slow leak. They did an EVAC and recharge with dye. I will have it checked again to see if they can find the leak.
Technicians were not able to find anything draining the battery when the car is turned off.They kept the car overnight and the car started ok in the morning. I replaced the battery in May. The car would not start a couple of days before I brought it in to be checked.

My vist started out rocky as David and I misunderstood one another about what service I was actually getting. Thanks to David’s persistence to figure out what needed to be done, everything worked out great!!! Thanks David!!

Great service! Would recommend them highly.

Good to do business with

Great service