Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

2517 Reviews

ReScore Reviews™ (46)

ReScore
Overall Rating 3.9130437/5Overall Rating 3.9130437/5Overall Rating 3.9130437/5rating 3.9130437rating 3.9130437
Original
Overall Rating 1.8913/5rating 1.8913rating 1.8913rating 1.8913rating 1.8913
93% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


DK
Darren K.
San Diego, CA
2008 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Great People
I just had a routing oil change, and a few other things. But, as always, Chris and everyone else, made it a great experience.

SP
Syniqua P.
San Diego, CA
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Great customer service
I was very happy with my service.

Verified Customer
San Diego, CA
2012 Hyundai Azera
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2018 Category: Service
N/A
N/A

Verified Customer
Jamul, CA
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Service
Very professional. Understood the non-standard service I needed done. Also made sure that I did not get anything that i did not need done at this time.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/20/2018

Hello,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

SB
Stephanie B.
San Diego, CA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Quick service! Friendly staff.
Penske Hyundai was able to take care of a recall and warning light issue related to emissions the very next day after the light came on. They were professional and friendly and provided excellent service.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/20/2018

Stephanie,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
El Cajon, CA
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
its great!
woohoo!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/20/2018

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

CE
Cheryl E.
Santee, CA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Fast Service
Very Friendly
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/20/2018

Cheryl,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

CC
Cathy C.
Ramona, CA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Friendly
Awesome work!!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/20/2018

Cathy,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

MB
Michael B.
San Diego, CA
2006 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Taking care of customers
Recalled for fuel tank service, Penske Hyundai promptly serviced my vehicle AND ensured I was transported to my home & back to the dealer when the work was complete on my Tucson. Happy to know companies like Hyundai take responsibility for their products and pleased with the care and customer service provided by Penske.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/19/2018

Michael, 

I'm so happy to hear about your excellent visit with us! Thank you for taking the time to share your experience. I'll be sure to pass on your kind words to our team.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

CK
Chris K.
La Mesa, CA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
*
*
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/18/2018

Chris,

I'm so happy to hear about your excellent visit with us! Thank you for taking the time to share your experience. I'll be sure to pass on your kind words to our team.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Great Service
5 STAR - Kaitlyn was awesome! I was a walk in and she took care of me. Definitely going back to the Grossmont location.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/18/2018

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank Kaitlyn for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

RG
Renee G.
San Diego, CA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Easy access and people pleasers
We are long time clients and have been very satisfied with the new company.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/18/2018

Renee,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

AM
Aaron M.
Alpine, CA
2016 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Excellent Service Department
Very friendly, very fast and very thorough. No Hassle at all.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/18/2018

Aaron,

Thank you for sharing your experience! I greatly appreciate your business and am happy to hear that you had such an excellent visit. I'll be sure to thank our team for providing you with such great service.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

CB
Casey B.
San Diego, CA
2013 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
I'll be back
Friendly employees and great service. They allowed me to drop my car off in the morning and pick it up when I got off of work.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/18/2018

Casey,

I'm so happy to hear about your excellent visit with us! Thank you for taking the time to share your experience. I'll be sure to pass on your kind words to our team.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

KG
Kaveh G.
San Diego, CA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
good experience
knowledgeable, honest staff, did as expected. even went the extra mile to answer questions and take care like you would a friend
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/18/2018

Kaveh,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

EH
Eric H.
El Cajon, CA
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Great customer service
I will definitely be bringing our car back.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/18/2018

Eric,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
El Cajon, CA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Love This Dealership
I will always come here to service my car. Kaitlyn is my advisor and she is always very pleasant. They are honest and don't overcharge for services.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/18/2018

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Kaitlyn and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

JK
Jules K.
San Diego, CA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Best Customer Service
Again thank you for hiring such wonderful service people. Both in person & on the phone they are tops.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/18/2018

Jules,

Thank you for sharing your experience! I greatly appreciate your business and am happy to hear that you had such an excellent visit. I'll be sure to thank our team for providing you with such great service.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

RM
Raylene M.
El Cajon, CA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Great Service & People!
I have no complaints - - well, a tiny one but it was resolved - - I have always had great service and very friendly service representatives/customer care.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/18/2018

Raylene,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

GS
Gwenith S.
Lakeside, CA
2010 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Pleasant and very helpful staff.
Very pleasant waiting room and reasonable wait time.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 07/18/2018

Gwenith,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai