ReScore Reviews™ (38)

ReScore
Overall Rating 3.7105282/5Overall Rating 3.7105282/5Overall Rating 3.7105282/5rating 3.7105282rating 3.7105282
Original
Overall Rating 1.92105/5rating 1.92105rating 1.92105rating 1.92105rating 1.92105
92% Would Recommend
100% Business Response
Latest Review about 23 hours ago
Viven V. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt and Efficient Service"
Our Tucson was serviced and returned to us promptly. Shuttle service was provided and everyone we dealt with was helpful and courteous. Our car was also nice and clean when we picked it up.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/05/2018
Service Type: Maintenance
Review Created: 01/17/2018 01:07 PM
Doug K. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Doug Kaye"
Excellent service and on time
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/16/2018 04:01 PM
Eileen L., Service and Parts Director at Penske Hyundai responded on 01/17/2018

Doug,
Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Verified Customer on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly"
I have had very good service every time I go there.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 12:30 PM
Eileen L., Service and Parts Director at Penske Hyundai responded on 01/17/2018

Hello,
Thank you for sharing your experience! I greatly appreciate your business and am happy to hear that you had such an excellent visit. I'll be sure to thank our team for providing you with such great service.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Dale K. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Surprising Experience"
I had an experience where Jiffy Lube ran my engine without any oil, freezing the engine completely.
I had the car towed to Penske Hyundai since it was the closest dealer.
From the second I arrived I was treated with kindness and consideration.
Hyundai ended up covering everything (including a brand new engine) under warrantee.
Everyone I spoke to was gracious and helpful. Not only will I bring my car here for service from now on, but I will buy my next Hyundai here as well.
Amazing experience!
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/16/2018 12:13 PM
Eileen L., Service and Parts Director at Penske Hyundai responded on 01/17/2018

Dale,
Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
James S. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, efficient service "
Appreciated how smoothly and quickly you completed my oil change service.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 10:29 AM
Eileen L., Service and Parts Director at Penske Hyundai responded on 01/16/2018

James,
Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Dolores N. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sonata"
The service as great & they prided very timely service.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/16/2018 10:17 AM
Eileen L., Service and Parts Director at Penske Hyundai responded on 01/16/2018

Dolores,
I'm so happy to hear about your excellent visit with us! Thank you for taking the time to share your experience. I'll be sure to pass on your kind words to our team.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Mary M. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Jaime went above and beyond to make sure my car was serviced in a timely manner.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/15/2018 11:30 PM
Eileen L., Service and Parts Director at Penske Hyundai responded on 01/16/2018

Mary,
Thank you for sharing your experience! I greatly appreciate your business and am happy to hear that you had such an excellent visit. I'll be sure to thank Jaime for providing you with such great service.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Sydney G. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!!"
The team there is great and my car is a 2012 and it is in perfect running condition.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/15/2018 10:57 AM
Eileen L., Service and Parts Director at Penske Hyundai responded on 01/15/2018

Sydney,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Verified Customer on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall Service"
I took my Hyundai Elantra in for a recall service and Edwin Toro was my service consultant and he was very nice. The service to my Elantra was to my satisfaction.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/14/2018 11:42 AM
Eileen L., Service and Parts Director at Penske Hyundai responded on 01/15/2018

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Edwin and thank him for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Mary D. on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service due"
It was done fast.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/05/2018
Service Type: Maintenance
Review Created: 01/14/2018 12:01 AM
Eileen L., Service and Parts Director at Penske Hyundai responded on 01/15/2018

Mary,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!



Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Cathy F. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Feed back from the Figueroa family"
Always great service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/12/2018 09:08 AM
Eileen L., Service and Parts Director at Penske Hyundai responded on 01/12/2018


Cathy,
I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Patrick S. on 01/11/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
My service advisor was Kaitlyn and she did an excellent job. She was very professional friendly and confident. A definite asset to Penske family.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/11/2018 10:05 AM
Eileen L., Service and Parts Director at Penske Hyundai responded on 01/11/2018

Patrick,
Thank you for choosing Penske Hyundai! I'll be sure to thank Kaitlyn for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Robert B. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service. "
Service was good as always. just wan not able to smog car due to computer reset
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 01/04/2018
Service Type: Maintenance
Review Created: 01/11/2018 07:51 AM
Eileen L., Service and Parts Director at Penske Hyundai responded on 01/11/2018

Robert,
I'm so happy to hear about your positive visit with us! Thank you for taking the time to share your experience. I'll be sure to pass on your kind words to our team.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
James E. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great "
Always great service .
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/05/2018
Service Type: Maintenance
Review Created: 01/10/2018 10:40 PM
Eileen L., Service and Parts Director at Penske Hyundai responded on 01/11/2018

James,
I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Verified Customer on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
The staff is courteous and friendly. Every service has been done in the time stated and I have been happy with the outcome.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/06/2018
Service Type: Repair
Review Created: 01/10/2018 05:55 PM
Eileen L., Service and Parts Director at Penske Hyundai responded on 01/11/2018

Hello,
Thank you for sharing your experience! I greatly appreciate your business and am happy to hear that you had such an excellent visit. I'll be sure to thank our team for providing you with such great service.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Cynthia P. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast"
They were friendly and fast.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/10/2018 02:06 PM
Eileen L., Service and Parts Director at Penske Hyundai responded on 01/11/2018

Cynthia,
Thank you for sharing your experience! I greatly appreciate your business and am happy to hear that you had such an excellent visit. I'll be sure to thank our team for providing you with such great service.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Dennis E. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
My very first service call did not go great but your service dept. was quick to apologize and credit me my service charge. Since then I had three more service calls and all were exceptional.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 01/04/2018
Service Type: Maintenance
Review Created: 01/10/2018 12:48 PM
Eileen L., Service and Parts Director at Penske Hyundai responded on 01/11/2018

Dennis,
I'm so happy to hear about your excellent visit with us! Thank you for taking the time to share your experience. I'll be sure to pass on your kind words to our team.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Yarelsi C. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast a great service"
Fast service done right ....
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/10/2018 10:47 AM
Eileen L., Service and Parts Director at Penske Hyundai responded on 01/10/2018

Yarelsi,
I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Verified Customer on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service maintenance "
Joel has a good customer service. Interact well with customer.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/10/2018 07:12 AM
Eileen L., Service and Parts Director at Penske Hyundai responded on 01/10/2018

Hello,
Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
Ellen P. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personal competent service"
Serviced in a short amount of time and appreciated the personal touch. Thanks!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/04/2018
Service Type: Maintenance
Review Created: 01/10/2018 07:05 AM
Eileen L., Service and Parts Director at Penske Hyundai responded on 01/10/2018

Ellen,
I'm so happy to hear about your excellent visit with us! Thank you for taking the time to share your experience. I'll be sure to pass on your kind words to our team.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai
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