Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

2824 Reviews

ReScore Reviews™ (55)

ReScore
Overall Rating 4.0727245/5Overall Rating 4.0727245/5Overall Rating 4.0727245/5Overall Rating 4.0727245/5rating 4.0727245
Original
Overall Rating 1.98148/5rating 1.98148rating 1.98148rating 1.98148rating 1.98148
93% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


Verified Customer
El Cajon, CA
2007 Hyundai Entourage
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/15/2018 Category: Service
Get new advisors
Always rude
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/15/2018

Hello,

I'm very sorry to hear that you were disappointed by your recent experience at our dealership. I would appreciate the opportunity to connect with you and discuss what happened. Please email me at elorentz@socalpenske.com. I look forward to speaking with you.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

JK
Jerry K.
Chula Vista, CA
2017 Hyundai Sonata Plu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
No problems
Always makes a good service call to have everything go as expected- no surprises.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/15/2018

Hello Jerry,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!


Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

BC
Betty C.
El Cajon, CA
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Recall and oil change
It was great! Kaitland is great! Everything was handeled great!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/15/2018

Hi Betty,

I'm thrilled to hear that you had such a pleasant experience with Kaitlyn! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.


Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

JM
Jeff M.
Alpine, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
I like this place
Great service. Very friendly staff.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/13/2018

Jeff,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

JG
Janice G.
San Diego, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Satisfied Customer
Courteous and professional all around!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/13/2018

Janice,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!


Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
service
Great Service
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/13/2018

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!



Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

WR
William J R.
Julian, CA
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/12/2018 Category: Service
Always friendly, great and timely service
We have closer dealerships but we have been purchasing and servicing our cars here at Penski from Fords to Hyundai's
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/13/2018

William,

I'm sorry to hear that your experience at our dealership was less than 5-stars. The greeter tries to inform all guests that their auto headlamps will be turned off.
I take your feedback seriously and would like the opportunity to learn more about your experience. Please contact me at elorentz@socalpenske.com with your preferred contact information. I look forward to hearing from you soon.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

GU
George U.
San Diego, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
It’s a great dealership
Just very friendly and prompt
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/12/2018

George,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

JP
Jefferey P.
Santee, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Caitlin, my service person
Caitlin is great!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/12/2018

Jefferey,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Kaitlyn and thank her for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

JL
Joel L.
La Mesa, CA
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
I was greeted promptly
I was able to get an appointment to bring my car in the same day. I was greeted promptly by Kaitlyn Woods, who is very personable and checked me in promptly. I was called earlier than expected to pick up my car. Even in the short time it was in for service, they found time to give me a complimentary car wash! I highly recommend Kaitlyn and Penske Hyundai.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/12/2018

Hello Joel, 

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Kaitlyn and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

MO
Margret O.
El Cajon, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Great service
Can count on efficient accurate service.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/12/2018

Hi Margret,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
Santee, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Required Title
My review
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/12/2018

Hello,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
La Mesa, CA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
.
.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/09/2018

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
Poway, CA
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Fast service, same day appointment
I made an appointment for the same day for an oil change and car check up. I was able to work in the customer lounge (yay wifi!) and only waited about an hour-hour and a half.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/09/2018

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

LG
Lisa G.
El Cajon, CA
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Great service
I like Penske Hyundai because they have great customer service and knowledgeable service advisors .
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/09/2018

Lisa,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

RM
Richard M.
San Diego, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Great service
Finished and on time. Easy to make appointment
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/09/2018

Richard,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

KB
Kim B.
El Cajon, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Pleasant and Fast
Na
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/08/2018

Hi Kim,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

JB
John B.
San Diego, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
after the snafu
After the snafu with the on-line appt site, everything with the appt was excellent. It's the on-line appt site that needs work. (I ended up with 2 appts 15 minutes apart)
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/08/2018

Hi John, 

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

GL
Gloria L.
Spring Valley, CA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Service reps
Every service rep that I’ve had at Penske have all been very nice and polite.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/08/2018

Hi Gloria,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

GW
Gilbert W.
San Diego, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
My service advisor is awesome.
You do what you say you will do, when you say you will do it.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 11/08/2018

Hello Gilbert,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai