Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

2692 Reviews

ReScore Reviews™ (51)

ReScore
Overall Rating 4.01961/5Overall Rating 4.01961/5Overall Rating 4.01961/5Overall Rating 4.01961/5rating 4.01961
Original
Overall Rating 1.87755/5rating 1.87755rating 1.87755rating 1.87755rating 1.87755
93% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


BK
Becky K.
Carlsbad, CA
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Satisfied customer
I have purchased cars only from Drew and now Penske. I wouldn’t go any place else. I especially appreciate the service staff and Kaitlyn Woods. I always receive professional and friendly and timely service.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/24/2018

Becky,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Kaitlyn and thank her for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

JH
Joy H.
El Cajon, CA
2013 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Staff is friendly and the facilities are clean.
My service advisor, Kaitlyn, is always very friendly and helpful. The gentleman that comes out to my car to get the information, i.e. if I have an appointment, mileage, etc. is also very friendly. The waiting room is always clean and nice to have water available to drink.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/24/2018

Joy,

Thank you for sharing your experience! I greatly appreciate your business and am happy to hear that you had such an excellent visit. I'll be sure to thank Kaitlyn for providing you with such great service.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

BC
Blanche C.
Chula Vista, CA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
The communication just to know what's wrong with my car, end everything will be taken care
I love the customer service, the communication is clear so I trust whenever they said needs to be taken care of,
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/24/2018

Blanche,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

RC
Robert C.
Alpine, CA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Customer service is great
Great
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/24/2018

Robert,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

FT
Fred T.
San Diego, CA
2015 Hyundai Sonata Hyb
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Service
good
fred
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/23/2018

Fred,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
Imperial Beach, CA
2014 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Service
the service you receive
nothing to state at this time
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/21/2018

Hello,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

BB
Barbara B.
El Cajon, CA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Thorough and professional service
Appreciate the thorough check of my car when I take it in for service, and the friendly representatives at the front.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/21/2018

Barbara,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

NM
Nicholas M.
La Mesa, CA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Customer service and quality
Never once have I had a bad experience at this dealership! They take care of their customers well and know exactly what they’re doing.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/21/2018

Gloria,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

CC
Carlyse C.
San Diego, CA
2015 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great
Great
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/21/2018

Carlyse,

Thank you for sharing your experience! I greatly appreciate your business and am happy to hear that you had such an excellent visit. I'll be sure to thank our time for providing you with such great service.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
La Mesa, CA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Oil change
Fast and great service
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/21/2018

Hello,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

GO
Gail O.
Alpine, CA
2012 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
I feel like the people truly intend to help me with my car needs.
In and out quickly. Communicative people. Nice, clean, comfortable waiting area. And they washed my car! Sweet!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/21/2018

Gail,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

BK
Barry K.
Spring Valley, CA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Professional service
I am always able to schedule service at my convenience and pick up the car in just a few hours.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/21/2018

Barry,

I'm so happy to hear about your excellent visit with us! Thank you for taking the time to share your experience. I'll be sure to pass on your kind words to our team.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

AS
Antonio S.
Spring Valley, CA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Convenient
Location and staff are a plus
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/20/2018

Antonio,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!



Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
El Cajon, CA
2010 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
oil change
Used to be shorter time
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/19/2018

Hello,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
Santee, CA
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Quick and easy
The place is always crazy busy but they do a great job of getting you in and out as fast as possible.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/18/2018

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
Santee, CA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Fast and Friendly
As always it was a great experience at Penske they take amazing care of us every time we take our car in for service.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/18/2018

Hello,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

PH
Paul H.
La Mesa, CA
2015 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
2015 Santa Fe starting problem
Good communication regarding the problems and status of my repair.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/18/2018

Paul,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

PO
Priscilla O.
San Diego, CA
2016 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great service!
The staff is friendly, knowledgeable, and helpful. The turn around times are generally very reasonable and they offer a nice waiting room and shuttle service if needed.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/18/2018

Priscilla,

Thank you for sharing your experience! I greatly appreciate your business and am happy to hear that you had such an excellent visit. I'll be sure to thank our team for providing you with such great service.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

IV
Ismael V.
San Diego, CA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Best service
Great job guys
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/18/2018

Ismael,

I'm so happy to hear about your excellent visit with us! Thank you for taking the time to share your experience. I'll be sure to pass on your kind words to our team.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

GH
Gabriel H.
La Mesa, CA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
22.5 K Service
Excellent Service
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 09/18/2018

Gabriel,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai