Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

3310 Reviews

ReScore Reviews™ (72)

ReScore
Overall Rating 4.1527746/5Overall Rating 4.1527746/5Overall Rating 4.1527746/5Overall Rating 4.1527746/5rating 4.1527746
Original
Overall Rating 2.04167/5Overall Rating 2.04167/5rating 2.04167rating 2.04167rating 2.04167
93% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


BC
Barbara C.
Spring Valley, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
Survey
Excellent service
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/08/2019

Barbara,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

RW
Ruthey W.
Spring Valley, CA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Excellent service
Very happy with the service and the very courteous empliyees.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/08/2019

Ruthey,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

BV
Bertha V.
Spring Valley, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2019 Category: Service
service
Overall I like getting my vehicle service at this location. Lobby is large that I can work on my laptop without being disturbed while waiting for my car. I do wish that that there had been a bit more detail about the safety recall and what was done to repair it.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/07/2019

Bertha,

I'm happy to hear that you had such an overall pleasant experience with our team. We appreciate your feedback and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

CM
Carl M.
Spring Valley, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Service
Top notch
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/07/2019

Carl,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/06/2019 Category: Service
...
...
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/07/2019

Hello,

I take your feedback seriously, and I'm sorry to hear that you were let down by your recent visit both in terms of your waiting room experience and overall service visit. Please email me at elorentz@socalpenske.com so that we can talk about your experience one-on-one. I look forward to hearing from you.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Good service a little pricey
Since my car is out of warranty I might go elsewhere for service bc the prices are ridiculous. But otherwise everything was great and timely
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/07/2019

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank the team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

KK
Kimberly K.
Chula Vista, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
great service
I love getting my services done here cause its always done in a mannerly time and they're very friendly and great with communicating
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/07/2019

Kimberly,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

ST
Sam T.
Santee, CA
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Always Great service
Chris was very helpful and nice, great service.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/07/2019

Sam,

Thank you for choosing Penske Hyundai! I'll be sure to thank Sam for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
La Mesa, CA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Great Service
Service dept. was able to fit me in for a Saturday oil change without making an appt.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/05/2019

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Mrs. wood
She’s a great employees.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/05/2019

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Kaitlyn and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

MH
Mary H.
Spring Valley, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
PENSKE Hyundai is THE place for service!
ALWAYS professional, knowledgeable and keeps me abreast of service of my car. A PLUS is that I can count on my car being washed after service appointment and the service notice program is my car is reset for the next time. Thank you!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/05/2019

Mary,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

WB
William B.
Alpine, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Convenient and reliable
Extended warranty work was completed with no hassle.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/05/2019

William,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

JP
Judy P.
Ramona, CA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/03/2019 Category: Service
Chris Hjorth
Chris Hjorth paid special attention to me, the problem and the car. He believed what I said about the problem and respected my opinion. Chris is the reason I would return as I feel I can trust him to listen to me and hear what I am saying about the problem.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/04/2019

Judy,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Chris and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

MW
Michael W.
Spring Valley, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Great service as usual
Quick and thorough service for our Sonata. We will continue to use Penske for our service needs
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/04/2019

Michael,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
Spring Valley, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
fast nice people
very quick answered my questions had me on my way in no time
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/04/2019

Hello,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

JH
Jackie H.
Chula Vista, CA
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Pleasantly Surprised
Great customer service, very professional hospitable and understanding to their customers needs. Thank you 🌺🙏🏼
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/04/2019

Jackie,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

TR
Thangaraj R.
San Diego, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Thangaraj
Amazing staff and service section. No waste of time, Service engineers maintain absolute timing in delivering.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/04/2019

Thangaraj,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
Chula Vista, CA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Great as always
Took my Santa Fe in for maintenance and as always done in a quick efficient time. Staff always helpful and professional.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/04/2019

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

SM
Sarah M.
San Diego, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Quick and easy
They were fast at doing my car. We're able to take me home and pick me up. Very friendly and great service.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/04/2019

Sarah,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

PG
Pamela G.
Lakeside, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Edwin
I always turn to Edwin in the Service Department. He is knowledgeable, Professional, and always Helpful! I like having a contact that has been there to turn to. We had a slight emergency and Edwin got us in that day and helped us out greatly!! Thank you!!
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 06/04/2019

Pamela,

Thank you for choosing Penske Hyundai! I'll be sure to thank Edwin for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai