Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

3290 Reviews

ReScore Reviews™ (72)

ReScore
Overall Rating 4.1527746/5Overall Rating 4.1527746/5Overall Rating 4.1527746/5Overall Rating 4.1527746/5rating 4.1527746
Original
Overall Rating 2.04167/5Overall Rating 2.04167/5rating 2.04167rating 2.04167rating 2.04167
93% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


FS
Frank S.
San Diego, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2019 Category: Service
Oil Change and Tire Rotatioon done well
Good job
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/27/2019

Frank,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

AG
Annette G.
La Mesa, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2019 Category: Service
Excellent
Excellent
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/26/2019

Annette,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

JV
Jesus V.
Spring Valley, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
Service
I like everything
Congrats you have a wonderful place
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/24/2019

Jesus,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

DB
David B.
Lakeside, CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Service Review.
Well organized operation.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/24/2019

David,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
Spring Valley, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Vehicle service
Penske makes things simple , Tells you what they’re doing approximately how long it will take and get you out in a timely manner
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/24/2019

Hello,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
Solana Beach, CA
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Great Service
I have been using this service center for the entire time I have owned the vehicle and the service has always been excellent. A special shout out to Kaitlyn Woods and the entire crew that helps service my Santa Fe. Great job everybody, I really appreciate your attention to detail. Thank you.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/22/2019

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank Kaitlyn for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

AC
Alfredo C.
San Diego, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Excellent
Excellent Service I made an appointment and when I get there they took me in right away.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/22/2019

Alfredo,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

NG
Nancy G.
La Mesa, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Customer service as it should be
This experience was a big improvement from my last visit. They did the inspection quickly and even added in an internet coupon I wasn't aware existed. I look forward to this level of service going forward from this dealership
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/22/2019

Nancy,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

BP
Brandyjoshua P.
Spring Valley, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Oil change
Every time I visit this location, the service is great, and staff are very nice. Thank you
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/22/2019

Brandyjoshua,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

MM
Mario M.
Chula Vista, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Great customer service
Staff is attentive and polite, they are fast and efficient.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/22/2019

Mario,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

JB
John B.
San Diego, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
At last, something that works
It is a pleasure to find a business that truly lives up to its promised image of efficient friendly service. They were on-time,on price and on the mark with every aspect of the service promised and delivered.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/22/2019

John,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
Lakeside, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Great customer service
Chris (service advisor) was awesome. My car was ready very quickly.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/22/2019

Hello,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Chris and thank him for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

LR
Laurence R.
San Diego, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Friendly, fast service
I have been a customer for quite a few years and have always been treated with respect. Service appointments are easy to get and they make me feel comfortable for the whole process of service.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/22/2019

Laurence,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

DM
David M.
Lemon Grove, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Best service in town
We have been using Penske for all service on our 2012 Hyundai Sonata. The customer service is by far the best in San Diego. They truly care about their customers needs and it’s authentic. I would recommend them to my best friends and strangers alike.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/20/2019

David,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with our team and thank them for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

RG
Rodney G.
Alpine, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Chris, did an excellent job.
Chris did an outstanding job. He is service oriented toward customers. I trust him.
Thank you,

Rod
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/20/2019

Rodney,

Thank you so much for sharing your experience! I'm happy to hear that my team provided you with excellent service. I'll be sure to share your feedback with Chris and thank him for making your visit so pleasant!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

JS
Joseph S.
Lakeside, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Service
I appreciate the way you’ve expedited the check in and retrieval process. My biggest complaint with dealer service has always been the long waits and mounds of paperwork to drop the car off, and the equally long waits to get the car picked up and paid for. I used the online reservation system and was done in less then ten minutes. I used the online payment system and was in an out in 5 minutes for the pick up.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/20/2019

Joseph,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

GO
Gail O.
Alpine, CA
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019 Category: Service
Friendly, helpfu people. Knowledgable re product.
I actually look forward to bringing my car in and spendong time there. They've made it a welcoming experience rather than " one more thing to check off my list."
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/20/2019

Gail,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

Verified Customer
San Diego, CA
2007 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
Maintenance
Very helpful
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/18/2019

Hello,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

EG
Eric G.
Lakeside, CA
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Fast and efficient service
Everytime I come the staff and employees are very nice the waiting facilities are nice so I don't mind waiting i grab a little coffee and watch a little tv then I receive a text message telling me my vehicle is ready i walk out and pay and on my way with my day thanks
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/16/2019

Eric,

Thank you for choosing Penske Hyundai! I'll be sure to thank our team for providing you with such excellent service. Thanks again for sharing your experience!

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai

PN
Pamela N.
San Diego, CA
2005 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Great service
Everything went smoothly.
EILEEN M L., Service and Parts Director from Penske Hyundai responded on 05/16/2019

Pamela,

I'm thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing Penske Hyundai, we truly appreciate your business and look forward to working with you again.

Thank you,

Eileen Lorentz
Service and Parts Director
Penske Hyundai