Philpott Ford Body Shop

Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

1014 Reviews

98% Would Recommend
Latest Review about 2 years ago

Reviews


TL
Thomas L.
TX
Verified
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06/11/2011 Category: Collision
Thomas said his vehicle was ready sooner than promised and he was very satisfied.
This review was collected via phone interview by Customer Research Inc.

RO
Robert O.
TX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2011 Category: Collision
Robert said there seems to be an air leak around the driver side door. The repairs to the vehicle took 1 week longer than expected due to a delay by the insurance company. The vehicle looks like new. He said Donna deserves a gold star. She has been a tremendous help, particularly when dealing with the insurance company.
This review was collected via phone interview by Customer Research Inc.

JR
Jacqueline R.
TX
Verified
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06/11/2011 Category: Collision
Jacqueline said they were wonderful and the experience was quick.
This review was collected via phone interview by Customer Research Inc.

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Glen P.
TX
Verified
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06/11/2011 Category: Collision
Spoke with Dolores. She said she was very pleased with the business. They did very well and she was not there very long. She said on a previous visit her husband had a really bad experience while getting an oil change and a rotation. On that visit the appointment was at 11 am and at 1 pm her husband was still waiting, and they live 2 and a half hours away from the business.
This review was collected via phone interview by Customer Research Inc.

WM
Wayne M.
TX
Verified
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06/10/2011 Category: Collision
Wayne said Bryan was fantastic. He highly recommends them to anybody. They paid close attention to his needs. Kevin, Jennifer, Bob and Adam are wonderful. He said he's been going there for a long time. Wayne said he bought his first vehicle from them when he was 17. He's now 46.
This review was collected via phone interview by Customer Research Inc.

WL
W L.
TX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2011 Category: Collision
W said that he has purchased over 300 vehicles here.
This review was collected via phone interview by Customer Research Inc.

JF
Jr,Otis F.
TX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2011 Category: Collision
Spoke with Ms. Fisher. She said she brought this vehicle in for repairs. Ms. Fisher stated she was very pleased with the very good work.
This review was collected via phone interview by Customer Research Inc.

RS
Ruby S.
TX
Verified
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05/26/2011 Category: Collision
Ruby said the business did not consider the rear brake damage to have occurred during the accident, so she has to deal with that issue. She did appreciate the service she received all around and the price was reasonable for the work that needed to be done.
This review was collected via phone interview by Customer Research Inc.

PH
Peggy H.
TX
Verified
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05/21/2011 Category: Collision
Peggy said her vehicle was ready a couple of weeks past the time it was promised due to a parts delay. She mentioned that Donna and Tina were excellent. They were helpful, compassionate, courteous, and she appreciated all their work.
This review was collected via phone interview by Customer Research Inc.

VV
Vembilliyath V.
TX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2011 Category: Collision
Vembilliyath said it took 1 week longer than the promised set date. Other than that it went good.
This review was collected via phone interview by Customer Research Inc.

KN
Krystalyn N.
TX
Verified
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05/16/2011 Category: Collision
Krystalyn said her vehicle was ready earlier than promised. She would always recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

GO
George O.
TX
Verified
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05/13/2011 Category: Collision
George said he was very satisfied with the quality of the repair service. His repair service was absolutely completed on time. Everything was fine, and his vehicle was beautiful. All of his questions were answered. He was absolutely satisfied with the thoroughness of the person who prepared his estimate. He sure would recommend the business for repair services. He was very satisfied with the quality of the workmanship. The representatives performed a very good job, and they were very thorough.
This review was collected via phone interview by Customer Research Inc.

JH
James H.
TX
Verified
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05/06/2011 Category: Collision
James said he does not know why he was not kept informed or why there was no communication. He contacted them instead. Other than that he said the vehicle looks beautiful.
This review was collected via phone interview by Customer Research Inc.

JD
Jessie D.
TX
Verified
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05/02/2011 Category: Collision
Jessie said the repair was excellent.
This review was collected via phone interview by Customer Research Inc.

MT
Michael T.
TX
Verified
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04/29/2011 Category: Collision
Michael said his repair service was 1 week late. The reason for the cause of delay was due to finding additional damages. He was absolutely satisfied with the thoroughness of the person who prepared his estimate. He would absolutely recommend the business for repair services. He has done business with Philpott Ford for a few years. He determined the business would perform a good repair service, the best repair service. The business is a good organization, and the representatives performed a good, great job. The representatives were friendly. The business did everything they could to keep the cost of repair services low, and it was very important in today's economy.
This review was collected via phone interview by Customer Research Inc.

MS
Maxim S.
TX
Verified
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04/25/2011 Category: Collision
Maxim said that he is really pleased with the work that was done.
This review was collected via phone interview by Customer Research Inc.

AW
Albert W.
TX
Verified
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04/25/2011 Category: Collision
Albert said he really appreciates his vehicle being ready a week early and the person who did his estimate only spoke with his insurance company. There was also a little bit of miscommunication at first but everything got straightened out at the end. He also said Donna did a great job she took really good care of him.
This review was collected via phone interview by Customer Research Inc.

RW
Rodre W.
TX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2011 Category: Collision
Rodre said he was definitely satisfied with the quality of the repair services. The representatives performed an excellent job. Everything regarding his repair service was completed right on time. Everything they handled from the personnel was excellent, from the body work to the rental company. The representatives were respectful, and they weren't racist. They performed an excellent quality of workmanship, as well as with their level of customer services. He has had repair services in 2000, and they performed a great level of repair services then too. He would definitely recommend the business for repair service by internet, text, and in person, because of the reasons above.
This review was collected via phone interview by Customer Research Inc.
Tina P. from Philpott Ford Body Shop responded on 04/27/2011
Mr. Wallace...Thank-you for your strong loyality. We all personally appreciate your post.

MP
Michael P.
TX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2011 Category: Collision
Spoke with Kay. She said the work was good.
This review was collected via phone interview by Customer Research Inc.

GF
Gilbert F.
TX
Verified
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04/22/2011 Category: Collision
Gilbert said that his vehicle was ready early he said that it only took 2 weeks.
This review was collected via phone interview by Customer Research Inc.

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