Philpott Ford Body Shop

Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

1014 Reviews

98% Would Recommend
Latest Review about 2 years ago

Reviews


TC
Tanya C.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2016 Category: Collision
Spoke with Joey. He said this business took longer on his vehicle with a total of five weeks. They were unable to get the insurance company to call back for the adjustment and he had to do it himself. The adjustments were done the next day after he spoke to the insurance company.
This review was collected via phone interview by Customer Research Inc.

MS
Michael S.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2016 Category: Collision
Michael said he had a good experience at this business.
This review was collected via phone interview by Customer Research Inc.

MT
Melvin T.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2016 Category: Collision
Melvin said the repair took 3 weeks. He picked up the vehicle and had to turn around because the air conditioner didn't work. The vehicle was supposed to be in 2 weeks but it was there for another week to have the air conditioner fixed.
This review was collected via phone interview by Customer Research Inc.

RG
Ruby G.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/16/2016 Category: Collision
Ruby said she was satisfied with everything that was done and she has recommended the business to her family and friends.
This review was collected via phone interview by Customer Research Inc.

CG
Calvin G.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2016 Category: Collision
Calvin said in his experience this business had good customer service. They kept him informed where the vehicle is at and the completions of the vehicle. When they originally called, they mentioned more, and more damages. Overall, the work was done great, and his wife has no complaints about the repairs.
This review was collected via phone interview by Customer Research Inc.

BB
Billy B.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2016 Category: Collision
Spoke with Charlotte. She said when she went to get her vehicle it was not ready. The parts were there but her vehicle got over looked. She does not recall how late it was.
This review was collected via phone interview by Customer Research Inc.

JJ
James J.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/27/2016 Category: Collision
James said this business did not repair the rubber gasket on her drivers side door. She has not had a chance to follow up with them yet, to have it taken care of.
This review was collected via phone interview by Customer Research Inc.

CS
Charles S.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/24/2016 Category: Collision
Charles said his experience was pretty good, and he was satisfied. He has taken the vehicle back because there is some rattling going on they didn't catch, and he had to test drive it. There was no promised time, but the repair was a little slow. They had to order the parts, but this was not an inconvenience to him. Todd was awesome, and on point, and did everything he was supposed to, and they're all a good group of people.
This review was collected via phone interview by Customer Research Inc.

AK
Ali K.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2016 Category: Collision
Ali said he is going to bring his vehicle back, the tint could be corrected.
This review was collected via phone interview by Customer Research Inc.

RC
Richard Lee C.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/30/2016 Category: Collision
Richard said he asked the employees at this business for all of the old parts from his vehicle, and he did not get them. As of now, he is satisfied with the quality of the repair. It looks okay but he will find out later if it needs further repair. He dropped his vehicle off on Monday and picked it up on Wednesday. They had the parts for the repair because he already paid for them, so there was not much need to be kept informed. He chose them because he owns a Ford vehicle and it has 5,000 miles on it.
This review was collected via phone interview by Customer Research Inc.

CM
Carlos M.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/21/2016 Category: Collision
Carlos said this business did not give him a promise date, but his vehicle took a long time due to a parts delay. He was happy with the text updates, but he always had to call to get a thorough update on his vehicle.
This review was collected via phone interview by Customer Research Inc.

NM
Norman M.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2016 Category: Collision
Spoke with Trina. She said the staff was friendly and nice. The vehicle was delayed by 2 days which was an inconvenience. Dr. May had to make extra travel arrangements. The business had to wait on one a part. The business followed up and communicated with another friend, but she was not involved.
This review was collected via phone interview by Customer Research Inc.

CG
Cody G.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/17/2015 Category: Collision
Cody said he is going to bring it back because the 4x4 sticker has bubbles in it.
This review was collected via phone interview by Customer Research Inc.

CM
Christopher M.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2015 Category: Collision
Christopher said this business did great work on the repair of his vehicle. It was hard for them to get parts for his vehicle.
This review was collected via phone interview by Customer Research Inc.

RB
Rodger B.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2015 Category: Collision
Rodger said it was not the most smoothest insurance experience with them. However, there looks like some glue residue on the corner of the hood.
This review was collected via phone interview by Customer Research Inc.

TL
Tiffany L.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2015 Category: Collision
Tiffany said the person she was speaking with quoted her a price, and once the part came in to fix the vehicle he then told her that he can not fix it for that price he quoted her the first time. He wanted to charge her $300 more. She said she feels they should always stick with the first quote.
This review was collected via phone interview by Customer Research Inc.

KR
Kuldeep R.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2015 Category: Collision
Kuldeep said the vehicle was three days late and was not sure why.
This review was collected via phone interview by Customer Research Inc.

SR
Stephanie R.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2015 Category: Collision
Stephanie said there were some issues and a lack of communication. She was not updated as much as she would have liked. Overall, she was told conflicting things regarding the warranty.
This review was collected via phone interview by Customer Research Inc.

JF
Jerry F.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2015 Category: Collision
Jerry said this business did a pretty well. However, he did have to return to have some buffing completed. He did not have any personal contact with the person who completed the estimate.
This review was collected via phone interview by Customer Research Inc.

SD
Sabrina D.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/22/2015 Category: Collision
Spoke with Keith. He said everything with this business was smooth, and he was especially satisfied with the rental department.
This review was collected via phone interview by Customer Research Inc.

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