Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

1540 Reviews

ReScore Reviews™ (40)

ReScore
Overall Rating 4.0500028/5Overall Rating 4.0500028/5Overall Rating 4.0500028/5Overall Rating 4.0500028/5rating 4.0500028
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
92% Would Recommend
100% Business Response
Latest Review about 17 hours ago

Reviews


MH
Meredith H.
Santee, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Maintenance
Always fair and thorough. They even get my car washed. That’s above and beyond!!

Verified Customer
Escondido, CA
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/19/2019 Category: Service
Good service
Nothing special. Will be returning soon when I have more time for a more specific service item. We’ll see how they do when I go in for that.
KYLE C. from Poway Hyundai responded on 03/20/2019

Thank you so much for taking the time to review your experience with us. We will be contacting you this morning to get more information regarding your experience. Thank you again for letting us know how your service experience.


Verified Customer
Poway, CA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Excellent service
5 stars
KYLE C. from Poway Hyundai responded on 03/19/2019

Thank you so much for taking the time to review your experience with us.


Verified Customer
San Marcos, CA
2018 Hyundai Ioniq Plug
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Oil change and tire rotation
Check-in tech was very helpful and service was completed on time
KYLE C. from Poway Hyundai responded on 03/19/2019

Thank you so much for taking the time to review your experience with us.


EG
Eric G.
San Diego, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Great job!
I was sent a recall repair letter and they handled the recall with no issues.
KYLE C. from Poway Hyundai responded on 03/19/2019

Thank you so much for taking the time to review your experience with us.


JR
Jesus R.
Chula Vista, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Great Service!
Friendly! Timely and efficient!
KYLE C. from Poway Hyundai responded on 03/18/2019

Thank you so much for taking the time to review your experience with us. We appreciate the kind words.


KY
Kevin Y.
San Diego, CA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/17/2019 Category: Service
They start early
Your prices are high
KYLE C. from Poway Hyundai responded on 03/19/2019

Thank you so much for taking the time to let us know how your experience was in the service department. We hope to be in contact with you soon to get some more information regarding your experience. Your complete satisfaction is very important to us.


MM
Mario M.
San Diego, CA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Great support
Very responsive, professional service, thank you
KYLE C. from Poway Hyundai responded on 03/18/2019

Thank you so much for taking the time to review your experience with us.


Verified Customer
Escondido, CA
2014 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2019 Category: Service
Good Service
Good Service
KYLE C. from Poway Hyundai responded on 03/15/2019

Thank you so much for taking the time to review your experience with us.


Verified Customer
Chula Vista, CA
2019 Hyundai Ioniq Plug
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/14/2019 Category: Service
Love the place, but this one experience could have been better
Just this one time it affected me more than I expected overall the service is great though and I love the people overall.
KYLE C. from Poway Hyundai responded on 03/15/2019

Thank you so much for taking the time to review your experience with us.


Verified Customer
San Diego, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Service
Excellent service
KYLE C. from Poway Hyundai responded on 03/13/2019

Thank you so much for taking the time to review your experience with us.


Verified Customer
San Diego, CA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
review
Helpful staff
KYLE C. from Poway Hyundai responded on 03/12/2019

Thank you so much for taking the time to review your experience with us.


JP
Jack P.
San Diego, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Service advisors
I have worked with all your service advisors and found them all to be very professional, courteous and took very good care of my car. Eric though has gone out of his way to take exceptional care of my concerns.
KYLE C. from Poway Hyundai responded on 03/12/2019

Thank you so much for taking the time to review your experience with us.


AH
Anthony H.
Poway, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Erik in Service Dept
The process to buy a car here at Poway Hyundai is usually a horrible experience, we have purchased 5 cars here over the years.

However, the service of my warranty issue and recall issues was handled very well by Erik Lopez. He was all over the details, schedule and communications. He made this a very pleasurable experience for me and took care of everything 100%
KYLE C. from Poway Hyundai responded on 03/12/2019

Thank you so much for taking the time to review your experience with us. We appreciate the kind words.


GC
George C.
Poway, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2019 Category: Service
Convenient
Very efficient
KYLE C. from Poway Hyundai responded on 03/12/2019

Thank you so much for taking the time to review your experience with us.


Verified Customer
San Diego, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/08/2019 Category: Service
None
N/A
KYLE C. from Poway Hyundai responded on 03/12/2019

Thank you so much for taking the time to review your experience with us. We will be reviewing your last visit and contacting you today. Thank you again for taking the time to provide information regarding your experience.


Verified Customer
San Diego, CA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2019 Category: Service
Friendly service
Friendly service & quality repair, just had to wait a little longer to get my car checked in then I expected.
KYLE C. from Poway Hyundai responded on 03/12/2019

Thank you so much for taking the time to review your experience with us.


ST
Susan T.
San Diego, CA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Wonderful experience
I love the reliable service I always receive! Excellent service from the great guys at the front desk. They go out of their way to please everyone! Refreshing!
KYLE C. from Poway Hyundai responded on 03/08/2019

Thank you so much for taking the time to review your experience with us.


DS
David S.
Valley Center, CA
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Awesome
Now is awesome
KYLE C. from Poway Hyundai responded on 03/06/2019

Thank you so much for taking the time to review your experience with us.


LB
Laurence B.
Ramona, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Great service
Great maintenance service again, and this time an axle issue was brought to my attention, but quickly resolved under warranty. I am moving out of state soon, so that's why I responded that I wouldn't bring the car back for its next service. Thank you for the great service these past 4 years!
KYLE C. from Poway Hyundai responded on 03/06/2019

Thank you so much for taking the time to review your experience with us.