Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

1534 Reviews

ReScore Reviews™ (40)

ReScore
Overall Rating 4.0500028/5Overall Rating 4.0500028/5Overall Rating 4.0500028/5Overall Rating 4.0500028/5rating 4.0500028
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
92% Would Recommend
100% Business Response
Latest Review about 23 hours ago

Reviews


JR
Jesus R.
Chula Vista, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Great Service!
Friendly! Timely and efficient!
KYLE C. from Poway Hyundai responded on 03/18/2019

Thank you so much for taking the time to review your experience with us. We appreciate the kind words.


MM
Mario M.
San Diego, CA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Great support
Very responsive, professional service, thank you
KYLE C. from Poway Hyundai responded on 03/18/2019

Thank you so much for taking the time to review your experience with us.


Verified Customer
Escondido, CA
2014 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2019 Category: Service
Good Service
Good Service
KYLE C. from Poway Hyundai responded on 03/15/2019

Thank you so much for taking the time to review your experience with us.


Verified Customer
Chula Vista, CA
2019 Hyundai Ioniq Plug
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/14/2019 Category: Service
Love the place, but this one experience could have been better
Just this one time it affected me more than I expected overall the service is great though and I love the people overall.
KYLE C. from Poway Hyundai responded on 03/15/2019

Thank you so much for taking the time to review your experience with us.


Verified Customer
San Diego, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Service
Excellent service
KYLE C. from Poway Hyundai responded on 03/13/2019

Thank you so much for taking the time to review your experience with us.


Verified Customer
San Diego, CA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
review
Helpful staff
KYLE C. from Poway Hyundai responded on 03/12/2019

Thank you so much for taking the time to review your experience with us.


JP
Jack P.
San Diego, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Service advisors
I have worked with all your service advisors and found them all to be very professional, courteous and took very good care of my car. Eric though has gone out of his way to take exceptional care of my concerns.
KYLE C. from Poway Hyundai responded on 03/12/2019

Thank you so much for taking the time to review your experience with us.


AH
Anthony H.
Poway, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Erik in Service Dept
The process to buy a car here at Poway Hyundai is usually a horrible experience, we have purchased 5 cars here over the years.

However, the service of my warranty issue and recall issues was handled very well by Erik Lopez. He was all over the details, schedule and communications. He made this a very pleasurable experience for me and took care of everything 100%
KYLE C. from Poway Hyundai responded on 03/12/2019

Thank you so much for taking the time to review your experience with us. We appreciate the kind words.


GC
George C.
Poway, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2019 Category: Service
Convenient
Very efficient
KYLE C. from Poway Hyundai responded on 03/12/2019

Thank you so much for taking the time to review your experience with us.


Verified Customer
San Diego, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/08/2019 Category: Service
None
N/A
KYLE C. from Poway Hyundai responded on 03/12/2019

Thank you so much for taking the time to review your experience with us. We will be reviewing your last visit and contacting you today. Thank you again for taking the time to provide information regarding your experience.


Verified Customer
San Diego, CA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2019 Category: Service
Friendly service
Friendly service & quality repair, just had to wait a little longer to get my car checked in then I expected.
KYLE C. from Poway Hyundai responded on 03/12/2019

Thank you so much for taking the time to review your experience with us.


ST
Susan T.
San Diego, CA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Wonderful experience
I love the reliable service I always receive! Excellent service from the great guys at the front desk. They go out of their way to please everyone! Refreshing!
KYLE C. from Poway Hyundai responded on 03/08/2019

Thank you so much for taking the time to review your experience with us.


DS
David S.
Valley Center, CA
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Awesome
Now is awesome
KYLE C. from Poway Hyundai responded on 03/06/2019

Thank you so much for taking the time to review your experience with us.


LB
Laurence B.
Ramona, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Great service
Great maintenance service again, and this time an axle issue was brought to my attention, but quickly resolved under warranty. I am moving out of state soon, so that's why I responded that I wouldn't bring the car back for its next service. Thank you for the great service these past 4 years!
KYLE C. from Poway Hyundai responded on 03/06/2019

Thank you so much for taking the time to review your experience with us.


Verified Customer
San Diego, CA
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Service at Poway Hyundai
Good service center ! The only thing I found they recommend too many changes does that mean parts wear off so soon !
KYLE C. from Poway Hyundai responded on 03/05/2019

Thank you so much for taking the time to review your experience with us.


EM
Eduardo M.
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Superb service
Great service, first time here and will return.
KYLE C. from Poway Hyundai responded on 03/05/2019

Thank you for choosing Poway Hyundai to complete your service. We look forward to seeing you back for many years to come.


AP
Alan P.
Poway, CA
2014 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019 Category: Service
Easy appointment and service
Great service group.
KYLE C. from Poway Hyundai responded on 03/04/2019

Thank you so much for taking the time to review your experience with us.


JP
John P.
Lake Elsinore, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Very thankful for dealership to fix recall and more free of charge.
Brought Hyundai Sonata 2011 in for recall associated with Airbag. Dealer noticed airbag light was on and fixed a clock-spring issue that was on a separate recall. Thanks Hyundai Poway.
KYLE C. from Poway Hyundai responded on 02/28/2019

Thank you so much for taking the time to review your experience with us.


Verified Customer
Poway, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/27/2019 Category: Service
Warranty Service
Overall customer service was very good, courteous, professional.
KYLE C. from Poway Hyundai responded on 02/28/2019

Thank you so much for taking the time to review your experience with us.


Verified Customer
San Diego, CA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Friendly and fast.
I give this dealership 5 stars because of their fast friendly service. I was told how long it was gong to take to service my vehicle and they ended up finishing early. The customer lounge was comfortable and clean with an area for small children to play.
KYLE C. from Poway Hyundai responded on 02/27/2019

Thank you so much for taking the time to review your experience with us.