Hello Mr. C.R.
I'm sorry to hear you were not happy with the results of your chip repair. A chip repair is designed only to restore the structural integrity of the windshield. Seeing that you cannot feel the damage I would say you have a solid repair. Unfortunately chip repairs are not always a cosmetic fix and the initial chip can be seen. Your insurance company will gladly approve the replacement of your windshield if you like. My office has informed me that you have declined to have the windshield replaced at this time.
Again, I'm sorry you have misunderstood the repair process and ask you to please contact us for the windshield replacement should you feel the need.
I couldn't be more appreciative of your review. Most are always quick to comment on how well the work has been preformed, which is great. However it is good to see that our customers also appreciate the professionals pro are proud to have on the team
I'm upset to hear that your Insurance representative had trouble reaching us. It bothers me because it is an issue that we work very hard to avoid. With a full staff of customer service professionals, and an after hours phone service we usually have things covered 24/7. I obviously apologize for the inconvenience and honestly thank you for the 5 star review. I would love to have the opportunity to serve your auto glass needs in the future.
Thank you for the kind words sir. We may not be on T.V. every half hour but we have been pros since 1972.
I'm pleased we were able to make things easy for you. That's simply what we do. We are always available to help. Thanks for the kind words,
Thanks for taking the time to let others know that we are always striving to provide every customer with excellent service.