But instead of putting the wheels back on so that I could leave he started working on another job.
Apparently you do not have enough mechanics to cover your workload.
I was told it would be done in 4 days
We agree that this repair took much longer then anticipated. The transmission needed a complete overhaul. This took several days to complete and was originally set for return to customer about 4 days after dropping vehicle, Our vendor road tested the vehicle and found that a new torque converter that was installed was defective. This was an unfortunate issue which required the removal of the transmission. The defective part was returned and the replacement took an additional 2 days to deliver and then be installed and road tested. With the original transmission rebuild and then the defective part, the customer received the vehicle 12/8/18 and was returned 12/15/18. The customer has the right to complain about the length of time vehicle was out of service, however the time factor was not in our control. We apologize for any inconvenience this has caused the customer.
German and Jay are just simply great.
Jay is a great guy and I believe that he will help you to find the right part and tires for your car.
No words to express my gratitude to everyone at Quality Auto Centers.