CHARISMA E. on 10/07/2017
"Honesty"
They were not only friendly, but knowledgeable and honest. From this point forward i will be getting my car baby serviced here. They took the time to not only show me but walk me through what was causing the problem and what was required to fix it. Thank you
Vehicle:
Nissan Altima
Service Date:
10/07/2017
Review Created:
10/07/2017 10:33 PM
Jay C. at Quality Auto Center responded on 10/09/2017
Thanks
CHANDRESH D. on 10/04/2017
"Great guys. Quick service."
Great guys. Quick service.
Vehicle:
Toyota Prius
Service Date:
10/03/2017
Review Created:
10/04/2017 05:46 AM
Jay C. at Quality Auto Center responded on 10/05/2017
Thanks
Bipin P. on 09/29/2017
Bipin said the manager at this business is excellent and he provides good service.
Vehicle:
Toyota Highlander
Category:
Service
Service Date:
09/27/2017
Review Created:
09/29/2017
This review was collected via phone interview by Customer Research Inc.
Sabastian M. on 09/29/2017
Sabastian said this business was near his home. He would recommend the business.
Vehicle:
Land Rover Range Rover Sport
Category:
Service
Service Date:
09/25/2017
Review Created:
09/29/2017
This review was collected via phone interview by Customer Research Inc.
Jay C. at Quality Auto Center responded on 09/30/2017
Thanks
Manny L. on 09/22/2017
Manny said he is not satisfied with the staff. Every time he's at the business they say something else has to be fixed and that adds to the cost.
Vehicle:
Ford
Category:
Service
Service Date:
08/28/2017
Review Created:
09/22/2017
This review was collected via phone interview by Customer Research Inc.
Jay C. at Quality Auto Center responded on 09/25/2017
Many
Our Job is to inform ,what we see on the vehicles, We always try to explain what is prority , Thanks
CHANDRESH D. on 09/20/2017
"Great guys. Great service."
Great guys. Great service.
Vehicle:
Toyota Sienna
Service Date:
09/18/2017
Review Created:
09/20/2017 08:30 AM
Jay C. at Quality Auto Center responded on 09/25/2017
Thanks
NICOLE C. on 09/19/2017
"Great Service"
It was my first time going to Quality Auto Center and I had a great experience. The staff was friendly and the prices are affordable. I felt that they were honest with me and I will be back for my next oil change!
Vehicle:
Honda Civic Coupe
Service Date:
09/16/2017
Review Created:
09/19/2017 02:36 PM
Jay C. at Quality Auto Center responded on 09/20/2017
Thanks
ANTHONY D. on 09/12/2017
Recommended
"Tire rotation "
Did not rotate my tires and I didn't have the time to sit there for another half hour!
Vehicle:
Chrysler 300
Service Date:
09/08/2017
Review Created:
09/12/2017 07:14 AM
Jay C. at Quality Auto Center responded on 09/13/2017
Dear Mr. Digirolamo:
I'm sorry that you where not satisfied with your last visit. As you know, when you came in you only asked for an oil change and that you had a coupon on file. Just for general information this coupon gives you 2 free tire rotations. The first was done at your first visit. The next Service a tire rotation is not recommended and it should be done every other oil change or 7 to 10k miles. This is a standard tire procedure and a rotation was not needed. When you get your next oil change we will rotate your tires as recommended. Again I am sorry for the confusion and it is my hope that you will continue to have Quality Auto Centers maintain and service all your vehicles.
Hajiali A. on 09/07/2017
Recommended
Hajiali said he had a groupon for $30 to make his head lights clear. He was told it would take an hour, but it took 2 hours and he's not sure why. He was told it would cost another $30 and he was okay with that. Two day's later his head light were fogged up again. So he doesn't think he will recommend the business.
Vehicle:
BMW 5 Series
Category:
Service
Service Date:
08/29/2017
Review Created:
09/07/2017
This review was collected via phone interview by Customer Research Inc.
Jay C. at Quality Auto Center responded on 09/13/2017
Dear Mr.Hajiali:
When you brought your vehicle in for headlamp refinishing the amount of corrosion on lamps where unknown. This process usually takes about !hr to complete. Because you lens were badly distorted it would require additional time and cost. This information was presented to you and you agreed to continue the job. We completed the lens reconditioning and you where pleased with the results. I'm not sure why you have responded with a negative review. This is an unfair review and you really should repost a better review. Everything was explained to you and you agreed to the additional time and cost and your lens came out beautifully. Please reconsider your negative response and repost. Thank You
Allen B. on 09/07/2017
Allen said the service was great and he was not charged for a quick inspection.
Vehicle:
INFINITI G35 Coupe
Category:
Service
Service Date:
08/28/2017
Review Created:
09/07/2017
This review was collected via phone interview by Customer Research Inc.
Jay C. at Quality Auto Center responded on 09/09/2017
Thanks
Veniza I. on 08/30/2017
Veniza said the business did a great job.
Vehicle:
Toyota RAV4
Category:
Service
Service Date:
08/25/2017
Review Created:
08/30/2017
This review was collected via phone interview by Customer Research Inc.
Jay C. at Quality Auto Center responded on 09/25/2017
Thanks
WILLIAM S. on 08/24/2017
"Made appointment showed up the car was ready in 40 minits"
Always takes care of everything the 1st time
Vehicle:
Chevrolet Monte Carlo
Service Date:
07/27/2017
Review Created:
08/24/2017 12:17 PM
Charles D. on 08/23/2017
Charles said his experience with this business was good. They were fast and everything was fine during his visit.
Vehicle:
Mazda Mazda6
Category:
Service
Service Date:
08/19/2017
Review Created:
08/23/2017
This review was collected via phone interview by Customer Research Inc.
Clyde M. on 08/18/2017
Clyde said his experience was good.
Vehicle:
INFINITI M35
Category:
Service
Service Date:
07/29/2017
Review Created:
08/18/2017
This review was collected via phone interview by Customer Research Inc.
Madan N. on 08/18/2017
Madan said everything was good but the location is in a bad spot.
Vehicle:
Acura 3.2TL
Category:
Service
Service Date:
07/29/2017
Review Created:
08/18/2017
This review was collected via phone interview by Customer Research Inc.
Kesnold B. on 08/17/2017
Kesnold said it was very good service. The customer service was good.
Vehicle:
Audi A8
Category:
Service
Service Date:
08/01/2017
Review Created:
08/17/2017
This review was collected via phone interview by Customer Research Inc.
Jay C. at Quality Auto Center responded on 09/18/2017
Thanks
Jason S. on 08/10/2017
Jason said this business provided the best oil change he has ever received.
Vehicle:
Jeep Cherokee
Category:
Service
Service Date:
08/09/2017
Review Created:
08/10/2017
This review was collected via phone interview by Customer Research Inc.
Dashawn A. on 08/07/2017
Dashawn said the service took less time than promised. The technician informed her of the various restaurants in the area within walking distance and offered her to wait there or go to one of the restaurants for the wait. The service took less than an hour.
Vehicle:
Toyota Camry
Category:
Service
Service Date:
08/05/2017
Review Created:
08/07/2017
This review was collected via phone interview by Customer Research Inc.
William R. on 08/04/2017
William said the business did a good job.
Vehicle:
Mercury Grand Marquis
Category:
Service
Service Date:
07/31/2017
Review Created:
08/04/2017
This review was collected via phone interview by Customer Research Inc.
Jay C. at Quality Auto Center responded on 09/18/2017
Thanks
Sergio O. on 07/31/2017
Sergio said the staff did a great job and they were nice and polite. They also looked over the vehicle to make sure everything else was working. They went above and beyond what they had to do.
Vehicle:
Ford Explorer
Category:
Service
Service Date:
07/27/2017
Review Created:
07/31/2017
This review was collected via phone interview by Customer Research Inc.
Jay C. at Quality Auto Center responded on 09/11/2017
Thanks
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