Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

1505 Reviews

ReScore Reviews™ (49)

ReScore
Overall Rating 4.3265304/5Overall Rating 4.3265304/5Overall Rating 4.3265304/5Overall Rating 4.3265304/5rating 4.3265304
Original
Overall Rating 2.20408/5Overall Rating 2.20408/5rating 2.20408rating 2.20408rating 2.20408
92% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
East Haven, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Folks in Service very polite and knowledgable.
Knowledgable, friendly, polite and don't try to sell you stuff you sent need!
Jack R. from Brandfon Hyundai responded on 02/18/2019

glad you had a positive visit.

thank you
jack ryan
dealer/manager


DT
Deborah T.
East Haven, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Friendly staff work with customer
Service personnel are friendly and try to work with me. Ride home and back if service will take several hours.
Jack R. from Brandfon Hyundai responded on 02/18/2019

thank you for trusting us with your service needs.

jack ryan
dealer/manager


LS
Luis S.
West Haven, CT
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019
Service
Jonny in the service department is outstanding. His customer service is second to none. Thank you!!
Jack R. from Brandfon Hyundai responded on 02/18/2019

happy to hear you had a positive visit.

thank you for being a loyal customer

jack ryan
dealer/manager


Verified Customer
North Haven, CT
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2019 Category: Service
Maybe
Maybe
Jack R. from Brandfon Hyundai responded on 02/18/2019

good afternoon,

hopefully we can continue to meet or exceed your service visits moving forward.

thank you
jack ryan
dealer/manager


LS
Luis S.
West Haven, CT
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Your people
Excellent service
Jack R. from Brandfon Hyundai responded on 02/16/2019

happy to hear you had a positive visit. thank you for trusting us with your service needs.

jack ryan
dealer/manager


Verified Customer
North Haven, CT
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
.
.
Jack R. from Brandfon Hyundai responded on 02/14/2019

thank you for trusting us with your service needs

jack ryan
dealer/manager


LU
Luis U.
Branford, CT
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Great service
The woman who helped was very friendly and remembered me from the last service visit.
She had everything ready right when I walked in, they were very quick, and I was extremely satisfied with their quality of work on my car.
Jack R. from Brandfon Hyundai responded on 02/14/2019

happy to hear you had a positive visit. thank you for trusting us with your service needs.

jack ryan
dealer/manager


OR
Orlando R.
Guilford, CT
2018 Hyundai Kona
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/12/2019 Category: Service
Service
Need improvement
Jack R. from Brandfon Hyundai responded on 02/18/2019

good afternoon,

 we have an outside company that handles the cleaning of our new and used cars as well as service washes as when customers requested. they charge us 15.00 for this service and we have it posted throughout the dealership. it is a service we offer our customers if requested. I am sorry this was not explained to you.

thank you
jack ryan
dealer/manager


AP
Alicia P.
East Haven, CT
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Service
Friendly people and efficient came in for a oil change and was pleased with the service. My tires were low and they filled them without me asking them to. And the whole process didn’t take that long.
Jack R. from Brandfon Hyundai responded on 02/11/2019

thank you for trusting us with your service needs.

jack ryan
dealer/manager


Verified Customer
Durham, CT
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2019 Category: Service
Concerned that all service was not performed adequately.
Everything was great, except what I described in my comment on the previous page.
Jack R. from Brandfon Hyundai responded on 02/11/2019

thank you for trusting us with your service needs. would like to discuss the mess up with your car wash the next time your in.

jack ryan
dealer/manager


Verified Customer
North Branford, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Professional
Prompt, friendly, and professional
Jack R. from Brandfon Hyundai responded on 02/08/2019

happy to hear you had a positive service visit.

jack ryan
dealer/manager


MJ
Mary J.
New Haven, CT
2009 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2019 Category: Service
Very good
Staff is friendly and the cleanliness of the place.
Jack R. from Brandfon Hyundai responded on 02/08/2019

thank you for trusting us with your service needs. Please let us know what we can do to make your next visit a 5 star visit.

jack ryan
dealer/manager


SM
Shirley M.
East Haven, CT
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Very happy
I make appt early cause i dont want to spend the day there they get me in & out
Jack R. from Brandfon Hyundai responded on 02/08/2019

thank you for trusting us with your service needs.

jack ryan
dealer/manager


VA
Vincent A.
East Haven, CT
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Reliable friendly service
Johnny in service is excellent. Friendly and honest, and very helpful. The entire staff always go above and beyond what is called for.
Jack R. from Brandfon Hyundai responded on 02/07/2019

happy to hear you had a positive visit. we appreciate your loyalty and business.

jack ryan
dealer/manager


JM
Judy M.
Branford, CT
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Oil change
Excellent service
Jack R. from Brandfon Hyundai responded on 02/07/2019

happy to hear you had a positive visit. thank you for your business.

jack ryan
dealer/manager


AD
Ann D.
East Haven, CT
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Very good service
Always satisfied with service and honesty.
Jack R. from Brandfon Hyundai responded on 02/07/2019

thank you for trusting us with your service needs. we appreciate your loyalty.

jack ryan
dealer/manager


DC
David C.
Branford, CT
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Professional and courteous
They are always knowledgeable, helpful, and are very good at explaining all your options.
Jack R. from Brandfon Hyundai responded on 02/06/2019

happy to hear you had a positive visit. thank you for trusting us with your service needs.

jack ryan
dealer/manager


RP
Roger P.
East Haven, CT
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
When servi is great .John and assistants are very helpful.
Every one is customer oriented.
Jack R. from Brandfon Hyundai responded on 02/05/2019

thank you for trusting us with your service needs. I am happy to hear you have a positive visit.

jack ryan
dealer/manager


LC
Laura C.
Hamden, CT
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
The Best Customer Service!
Always a pleasure!
Jack R. from Brandfon Hyundai responded on 02/04/2019

thank you for trusting us with your service needs.

jack ryan
dealer/manager


VT
Vincent T.
New Haven, CT
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
good
VERY GOOD