Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

1364 Reviews

ReScore Reviews™ (45)

ReScore
Overall Rating 4.2666633/5Overall Rating 4.2666633/5Overall Rating 4.2666633/5Overall Rating 4.2666633/5rating 4.2666633
Original
Overall Rating 2.22222/5Overall Rating 2.22222/5rating 2.22222rating 2.22222rating 2.22222
91% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


RS
Robert S.
Milford, CT
2011 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2018 Category: Service
the people seem nice and helpful
I'm sure for normal service the team operates just fine but because of the nature of my problem I still don't know that my wife will not get stuck again. They checked for 2 days but the problem would not duplicate itself
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 10/17/2018

Thank you for the review. We did start your car multiple times over the weekend and couldn't get the issue to reveal itself. We did check the system that may cause this concern but again if the issue is not present those systems will check out as working. I understand your frustration and uncertanty with the vehicle and would love to be able to tell you what is going on with it so we can fix it. Any information you can give us when it happens again or if it can be towed here will give us a better chance at solving the issue. If you have any further questions feel free to contact me any time.

Raymond Lattman
Service Manager
Brandfon Hyundai

AM
Augusta M.
Middletown, CT
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Excellent customer service!
Fabulous customer service from start to finish from the woman (sorry I forgot her name) who scheduled my appointment to Jonny who processed my recall and facilitated my service to Dawn who provided me a shuttle / ride. Thank you!
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 10/16/2018

Thank you for the Excellent review and 5 stars.

Raymond Lattman
Service Manager
Brandfon Hyundai

Verified Customer
New Haven, CT
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Happy Hyundai
Absolutely
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 10/15/2018

Thank you for the kind words and 5 star review.

Raymond Lattman
Service Manager
Brandfon Hyundai

LE
Lorraine E.
North Branford, CT
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
customer service and entire staff are always curtious and helpfull
100% satisfaction with entire staff.
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 10/15/2018

Thank you for the kind words and 5 star review.

Raymond Lattman
Service Manager
Brandfon Hyundai

Verified Customer
New Haven, CT
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Great place
Cleanliness and welcoming atmosphere
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 10/15/2018

Thank you for the Great review and 5 stars.

Raymond Lattman
Service Manager
Brandfon Hyundai

CP
Christine P.
Madison, CT
2013 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2018 Category: Service
Customer Service
Always quick and friendly courteous service when John is at service desk! All others are just as courteous and attentive and friendly- thanks to all!
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 10/15/2018

Thank you for the kind words. Let us know how we can get 5 stars next time.

Raymond Lattman
Service Manager
Brandfon Hyundai

JS
Jeffrey S.
Woodstock, CT
2012 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Nice facility, nice staff
Quick prompt friendly service?
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 10/13/2018

Thank you for the kind words and 5 star review.

Raymond Lattman
Service Manager
Brandfon Hyundai

Verified Customer
North Branford, CT
2010 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Great Service
Great Service as always.
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 10/13/2018

Thank you for the Great review and 5 stars.

Raymond Lattman
Service Manager
Brandfon Hyundai

MF
Maria F.
Waterbury, CT
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Great service!
Quick and easy! I dropped off my car the night before. They call me with updates and let me know when’s it’s ready for pick up!
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 10/12/2018

Thank you for the Great review and 5 stars.

Raymond Lattman
Service Manager
Brandfon Hyundai

Verified Customer
Branford, CT
2018 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2018 Category: Service
Very Good People! Both salesman and service people.
Same as above, salesman and service people are excellent.
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 10/11/2018

Thank you for the review. Let us know how we can get 5 stars next time.

Raymond Lattman
Service Manager
Brandfon Hyundai

Verified Customer
New Haven, CT
2014 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2018 Category: Service
The people
Good service and on time
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 10/10/2018

Thank you for the review. Let us know how we can get 5 stars next time.

Raymond Lattman
Service Manager
Brandfon Hyundai

ES
Elizabeth S.
North Branford, CT
2011 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Excellent staff
Very accommodating
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 10/10/2018

Thank you for the excellent review and 5 stars.

Raymond Lattman
Service Manager
Brandfon Hyundai

HL
Helene L.
Stratford, CT
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Great staff, excellent service
The staff at Brandfon are professional, knowledgeable and always personable. The business center allows me to work remotely, which is tremendously helpful. The waiting areas are clean and welcoming.
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 10/09/2018

Thank you for the 5 star review.

Raymond Lattman
Service Manager
Brandfon Hyundai

Verified Customer
West Haven, CT
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Great customer service
Very pleased and happy with my service.Will definitely return for future service needs on my car.
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 10/09/2018

Thank you for the 5 star review.

Raymond Lattman
Service Manager
Brandfon Hyundai

Verified Customer
North Branford, CT
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Perfect time of day
Perfect time of day to come for oil change. I was in and out of there under a hour. Was happy for the Autumn coupon as well.
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 10/09/2018

Thank you for the kind words and 5 star review.

Raymond Lattman
Service Manager
Brandfon Hyundai

JL
Jane L.
Branford, CT
2013 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2018 Category: Service
Routine Maintenance
Maintenance was done in a timely manner.
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 10/08/2018

Thank you for the review. Let us know how we can get 5 stars next time.

Raymond Lattman
Service Manager
Brandfon Hyundai

AC
Anthony C.
Guilford, CT
2009 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Brandfon Hyundai
I enjoy coming to Brandfon Hyundai because I can get the service done and enjoy the facility.
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 10/06/2018

Thank you for the kind words and 5 star review.

Raymond Lattman
Service Manager
Brandfon Hyundai

AK
Ashley K.
New Haven, CT
2011 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2018 Category: Service
Great Service!!!
Thanks again to the team at Hyundai!!! My service is always excellent when I’m there. I never leave disappointed. Special thanks to Lindsey & Jhonny!!!
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 10/05/2018

Thank you for the review. please let us know how we can get 5 stars next time.

Raymond Lattman
Service Manager
Brandfon Hyundai

Verified Customer
Branford, CT
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Great service department
Very efficient and friendly service
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 10/05/2018

Thank you for the Great comment and 5 star review.

Raymond Lattman
Service Manager
Brandfon Hyundai

Verified Customer
Hamden, CT
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Excellent Hyundai Service
I rely on Hyundai Service for all of my car maintenance needs. They know these cars better than anyone else!
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 10/04/2018

Thank you for the 5 star review.

Raymond Lattman
Service Manager
Brandfon Hyundai