Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

1280 Reviews

ReScore Reviews™ (43)

ReScore
Overall Rating 4.2325598/5Overall Rating 4.2325598/5Overall Rating 4.2325598/5Overall Rating 4.2325598/5rating 4.2325598
Original
Overall Rating 2.23256/5Overall Rating 2.23256/5rating 2.23256rating 2.23256rating 2.23256
91% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


AB
Alberta B.
Branford, CT
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Ray the service Manager reached out to correct the wrong
the staff was very friendly and service was prompt

LA
Larry A.
Branford, CT
2012 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Close by
Service people were great.
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 08/15/2018

Thank you for the review. Let us know how we can get 5 stars next time.

Raymond Lattman
Service Manager
Brandfon Hyundai

RG
Robert G.
Branford, CT
2008 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Car A/C Repaired On Time as Promised
The A/C on our 2008 Hyundai Elantra stopped working. After getting a quote from one of the major "complete car care" centers, I took it to Brandfon who diagnosed a much simpler problem that was repaired for several hundred dollars less. Even though a part had to be ordered, the car was repaired by the 2nd day as promised.
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 08/15/2018

Thank you for the awesome review and 5 stars.

Raymond Lattman
Service Manager
Brandfon Hyundai

Verified Customer
East Haven, CT
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
The Best
The Best.
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 08/14/2018

Thank you for the kind words and 5 star review. 

Raymond Lattman
Service Manager
Brandfon Hyundai

Verified Customer
New Haven, CT
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Speed
Very fast service
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 08/14/2018

Thank you for the kind words and 5 star review.

Raymond Lattman
Service Manager
Brandfon Hyundai

GL
Giannina L.
Hamden, CT
2015 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Everything was fine
Everything was fine
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 08/13/2018

Thank you for the review. Let us know how we can get 5 stars next time.

Raymond Lattman
Service Manager
Brandfon Hyundai

AH
Alicia H.
Northford, CT
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Great customer sevice
Great customer service. I was greeted immediately and my oil change and other services were handled in a timely manner.
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 08/11/2018

Thank you for the kind words and 5 star review.

Raymond Lattman
Service Manager
Brandfon Hyundai

TC
Tiego C.
New Haven, CT
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Great work
They were great
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 08/10/2018

Thank you for the great comment and 5 star review.

Raymond Lattman
Service Manager
Brandfon Hyundai

ME
Molly E.
Killingworth, CT
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Oil change
Friendly, immediate service
No hassle
Comfortable waiting area
Coffee, tea, or snack/soda machine
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 08/10/2018

Thank you for the kind words and 5 star review.

Raymond Lattman
Service Manager
Brandfon Hyundai

Verified Customer
Middletown, CT
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Augusta Mueller
The service department was wonderful. Lindsey and all of the representatives were very attentive, courteous and helpful.
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 08/09/2018

Thank you for the wonderful comment and 5 star review.

Raymond Lattman
Service Manager
Brandfon Hyundai

Verified Customer
Branford, CT
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Excellent Customer Service
Branfon Hyundai has consistently given very good customer service.
Special thanks to Johnny at the service desk.
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 08/09/2018

Thank you for the kind words and 5 star review. Jonny says you're welcome.

Raymond Lattman
Service Manager
Brandfon Hyundai

JM
John M.
Hamden, CT
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Excellent Service
In and out quick for 15K service. Needed alignment which was fit in and done quickly. Friendly and knowledgeable staff. Excellent service department.
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 08/07/2018

Thank you for the excellent review and 5 stars.

Raymond Lattman
Service Manager
Brandfon Hyundai

VK
Vincent K.
New Haven, CT
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Excellent service
I’ been bring my car to Brandon since I got it and it has always turned out to be a pleasant experience. Even waiting for my car to be serviced I am treated like a valued customer.
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 08/06/2018

Thank you for the 5 star review.

Raymond Lattman
Service Manager
Brandfon Hyundai

TL
Timothy L.
Madison, CT
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Customer
Timely, efficient and good explanation of the issue.
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 08/06/2018

Thank you for the 5 star review.

Raymond Lattman
Service Manager
Brandfon Hyundai

GM
Gwendia M.
West Haven, CT
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Great service
Excellent staff
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 08/04/2018

Thank you for the kind words and 5 star review.

Raymond Lattman
Service Manager
Brandfon Hyundai

TK
Thomas K.
East Haven, CT
2004 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Great service
The service was great, however the only issue I had is that I set up an appointment for a "speedy oil-change" and told them I would be waiting. The appointment was scheduled for 1pm, I got there 15 minutes early, and my car was not ready until after 2pm. Again the service was great, the people were very friendly and helpful, but I wished that the oil change was a little faster.
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 08/02/2018

Thank you for the review and 5 stars. Our oil service takes 45 minutes to an hour with the multi point inspection.

Raymond Lattman
Service Manager
Brandfon Hyundai

Verified Customer
Hamden, CT
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Service
Good job
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 08/02/2018

Thank you for the kind words and 5 star review.

Raymond Lattman
Service Manager
Brandfon Hyundai

LT
Lynn T.
West Haven, CT
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Great Customer Service
If you wait for your car to be serviced, they have a very comfortable waiting area. The staff was very polite and kind.
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 08/02/2018

Thank you for the great review and 5 stars.

Raymond Lattman
Service Manager
Brandfon Hyundai

JV
John V.
East Haven, CT
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Great dealership experience
Professional and friendly service starting with Johnny the service rep. and carring thru service techs. A pleasure to deal with this side of the business.
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 08/01/2018

Thank you for the 5 star review.

Raymond Lattman
Service Manager
Brandfon Hyundai

Verified Customer
Shelton, CT
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Great Customer Service
Great customer service provided. All details explained thoroughly. Would highly recommend.
RAYMOND M L., Service Manager from Brandfon Hyundai responded on 08/01/2018

Thank you for the 5 star review and great comments. 

Raymond Lattman
Service Manager
Brandfon Hyundai