Overview

Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5rating 4.48

1101 Reviews

ReScore Reviews™ (24)

ReScore
Overall Rating 4.0833338/5Overall Rating 4.0833338/5Overall Rating 4.0833338/5Overall Rating 4.0833338/5rating 4.0833338
Original
Overall Rating 2.3333354/5Overall Rating 2.3333354/5rating 2.3333354rating 2.3333354rating 2.3333354
90% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


RL
RONALD L.
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2016 Category: Service
Professional, courteous, on-time service
Keep doing what you're doing!
Tim Z., Service Manager from Racine Hyundai responded on 09/06/2016

Thank you so much for your feedback. We strive to make every customer's visit the best possible experience here at Racine Hyundai. We appreciate your business and look forward to your next visit.

Manny Ortiz
Service Manager
262-884-7575

Verified Customer
Kenosha, WI
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2016 Category: Service
Recalls
Everything was fixed in a timely manner.
Tim Z., Service Manager from Racine Hyundai responded on 09/06/2016

Thank you so much for your feedback. We strive to make every customer's visit the best possible experience here at Racine Hyundai. We appreciate your business and look forward to your next visit.

Manny Ortiz
Service Manager
262-884-7575

CS
Christine S.
Elkhorn, WI
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2016 Category: Service
Love Racine Hyundai!!!
They did a great job and pretty fast
Tim Z., Service Manager from Racine Hyundai responded on 09/06/2016

Thank you so much for your feedback. We strive to make every customer's visit the best possible experience here at Racine Hyundai. We appreciate your business and look forward to your next visit.

Manny Ortiz
Service Manager
262-884-7575

KC
Kathleen C.
Mount Pleasant, WI
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2016 Category: Service
Service Department quality
Trust the work will be done without incident.
Raffaele D. from Racine Hyundai responded on 07/16/2016

Hi Kathleen,
 
Thank you for the positive review. We appreciate your business and are glad to have you as part of the Racine Hyundai Family!

Sincerely,
Raffaele Di Matteo
Service Director


Verified Customer
Racine, WI
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2016 Category: Service
People are very friendly and professional.
All the people I talked with were helpful and made sure everything was done as requested. They make you feel that you are important to them.
Raffaele D. from Racine Hyundai responded on 07/09/2016

Thank you for the 5 star review. We value you as our customer and we are glad to have you as part of the Racine Hyundai Family!

Sincerely,
Raffaele Di Matteo
Service Director


DA
Don A.
Racine, WI
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2016 Category: Service
Friendly staff
Have always been concerned about the customer.
Raffaele D. from Racine Hyundai responded on 07/06/2016

Hi Don,
Thank you for the positive review. Our customer's satisfaction is our first priority! We truly appreciate your business and look forward to continuing to take care of your automotive needs. 

Thanks again,
Raffaele Di Matteo
Service Director


Verified Customer
Twin Lakes, WI
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2016 Category: Service
Abby and Manny are awesome
Always great service. Abby and Manny really seem to care about what they do.
Raffaele D. from Racine Hyundai responded on 07/06/2016

Thank you for recognizing the hard work our Racine Hyundai Service team puts forth! We look forward to continuing to care for your automotive needs.  

Sincerely,
Adrian Basich
General Manager


KS
Kevin S.
Racine, WI
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2016 Category: Service
Quick service
Quick friendly service!
Raffaele D. from Racine Hyundai responded on 07/01/2016

Hi Kevin,
   We appreciate your continued loyalty and are glad to have you as part of the Racine Hyundai Family! We look forward to your next visit.

Sincerely,
Raffaele Di Matteo
Service Director


FJ
Fred J.
Sturtevant, WI
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2016 Category: Service
Fast service
Yes
Raffaele D. from Racine Hyundai responded on 07/01/2016

Thank you Fred, for your loyalty. We are honored to have you as a part of the Racine Hyundai Family! We look forward to your next visit.

Sincerely,
Raffaele Di Matteo
Service Director


Verified Customer
Kenosha, WI
2012 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2016 Category: Service
Racine Hyundai
The service man came with me for a ride in my car so he could verify the noise I was hearing. He was able to verify the noise which I thought was great that he wanted to hear it so he could explain it to the service techs!
Raffaele D. from Racine Hyundai responded on 07/01/2016

Thank for the great review regarding your most recent service visit! We appreciate you taking the time to road test with our service consultant to help narrow down the noise you were hearing. We look forward to your next service visit.

Sincerely,
Raffaele Di Matteo
Service Director 


NO
Nancy O.
Racine, WI
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2016 Category: Service
I said in comments, they fixed m tire, instead of selling me a new one!!
Yes, would ewcommend to a friend
Raffaele D. from Racine Hyundai responded on 06/29/2016

Hi Nancy,

Thank you for the positive review. We value you as our customer and are glad to have you as part of the Racine Hyundai Family! We look forward to your next service.

Sincerely,
Raffaele Di Matteo
Service Director


JH
Jasvinder H.
Waterford, WI
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2016 Category: Service
Oil change
Jasvinder Hari
Raffaele D. from Racine Hyundai responded on 06/29/2016

Hi Jasvinder,

Thank you taking the time to complete survey. We value you as our customer and are glad to have you as part of the Racine Hyundai Family!

Sincerely,
Raffaele Di Matteo
Service Director


FC
Frank C.
Milwaukee, WI
2002 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2016 Category: Service
Always friendly.
Positive results in fixing problems
Raffaele D. from Racine Hyundai responded on 06/29/2016

Thank you Frank for the great review. We appreciate your business and are glad to have you as part of the Racine Hyundai family!

Sincerely,

Raffaele Di Matteo
Service Director


BS
Barbara S.
Kenosha, WI
2014 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2016 Category: Service
Routine Maintenance
I was happy with the work and the added questions answered.
Raffaele D. from Racine Hyundai responded on 06/25/2016

Hi Barbara,

Thank you for the positive review regarding your most recent visit. We value you as our customer and we are glad to have you as a part of the Racine Hyundai Family!

Sincerely,
Raffaele Di Matteo
Service Director


TJ
Taquisha J.
Racine, WI
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2016 Category: Service
Short
The time they quoted for the work to be done was actually shorter so that is always good.
Raffaele D. from Racine Hyundai responded on 06/25/2016

Thank you Taquisha for the positive review. Our team appreciates the opportunity to take care of your vehicle. We are glad to have you as a part of the Racine Hyundai Family!

Sincerely,
Raffaele Di Matteo
Service Director


Verified Customer
Racine, WI
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2016 Category: Service
Great
They listened to my concern and fixed the problem.
Raffaele D. from Racine Hyundai responded on 06/25/2016

Thank you for the great review. We value you as our customer and are glad to have you as a part of the Racine Hyundai Family!

Sincerely,
Raffaele Di Matteo
Service Director


DC
Donna C.
Racine, WI
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2016 Category: Service
Quick, courteous
Professional, clean, courteous service.
Raffaele D. from Racine Hyundai responded on 06/25/2016

We appreciate the positive review Donna. We are glad to have you as a part of the Racine Hyundai Family!

Sincerely,
Raffaele Di Matteo
Service Director


CF
Christina F.
Kenosha, WI
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2016 Category: Service
service friendliness
all great
Raffaele D. from Racine Hyundai responded on 06/22/2016

We appreciate the great review Christina. Thank you for being a part of the Racine Hyundai Family!

Sincerely,
Raffaele Di Matteo
Service Director

 


Verified Customer
Muskego, WI
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2016 Category: Service
Way better than Arrow Hyundai.
I love Racine Hyundai! I feel at home here and Manny always goes out of his way to make our visits awesome. Got my car back super clean and they took me to work and picked me up when the car was done. Looking forward to my next visit.
Raffaele D. from Racine Hyundai responded on 06/10/2016

Thank you for your positive feedback! We work hard to meet and try to exceed our customer's expectations. We look forward to seeing you at your next visit!

Sincerely,
Raffaele Di Matteo
Service Director


Verified Customer
Union Grove, WI
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2016 Category: Service
2016 Santa Fe
All my questions and concerns were addressed, in a friendly and respectful manner. Love my new car! It is my second Santa Fe. My first Santa Fe is still in the family.
Raffaele D. from Racine Hyundai responded on 06/10/2016

Thank you for your positive feedback. Our loyal customer's continued satisfaction is our main goal! Thanks again and we look forward to seeing you at your next visit.

Sincerely,
Raffaele Di Matteo
Service Director