ReScore Reviews™ (1)
Thanks for the info on your review. We are sorry we have not met you or spoken to you. It is possible you misunderstood the lady who brought the car in as she was trying to relay the info we gave her. So here is the info. :) We always thoroughly go over a car before aligning it, especially since we were told that the car just fell off a jack when someone was changing a tire. :) We found that the front lower control arm bushings on both sides were worn. We also found that both front tires have broken belts and were worn smooth on the inside 4 inches of the tread. We brought the lady who owned the car into our bay to show her what we found. We recommended front control arms and at least 2 tires to be able to align it and for it to be safe to drive. The total for these including an alignment was $615 + tax. The front struts were also very bouncy and worn out. We suggested replacing them. We gave separate quotes for each of these. As you can imagine it took time on the rack to inspect your car and find all these problems. We charge $35 to do our inspection with the offer to credit the $35 back if we align it or do any of the suggested repairs within 30 days. Please give us a call if you have any questions.
We also have a policy of refunding a customer their money if they honestly feel we were not straight with them. So please let us know how you feel after you reconsider this information.
Thank you for sharing your thoughts. We are very sorry you were not satisfied with our diagnostic charge even after I offered to refund your money. --- If you recall we discussed at length before we worked on your car what the pricing would be. The plan was for us to spend an hour on testing for diagnosis of your VW EOS's problem and then reschedule you for the repair. We fully explained the cost to diagnose. We found, as you noted at the time, that your problem was very intermittent. This often means it takes additional time to diagnose as yours did because the problem was not occurring during our testing. However we only charged you for 1 hour of diagnosis even though it took us 1 1/2 hours to find your problem. --- After completely testing the ABS/Trac electrical components under various conditions trying to duplicate the problem, researching Technical service bulletins, repair trac bulletins, etc. and retesting the systems several times, we found that the ABS tone ring [which is enclosed inside the knuckle] had mud & debris contamination. As you remember we explained all this to you. Thus the wheel & drum and components needed removed to access and clean the tone ring of debri. As you remember you only had a limited time on Friday for our testing. We agreed that you would need to bring the car back for the repair.-- Again we are sorry you were not happy with us finding your problem, charging you for the agreed amount, explaining everything to you, and then even offering your money back when we found you were not happy. We wish you well.
We appreciate your patronage and feedback. Once we checked out your vehicle, we found a lot of problems, most of them major and a couple problems that were dangerous. We did our best to communicate with you several times on the phone and wrote out two pages of detailed notes on your invoice that we gave to you so that you could make the best decision on what you wanted repaired. No one likes to be the bearer of bad news. But sometimes that is our duty to protect you and to help you make wise decisions that fit your buget and plans. We are sorry that you felt we didn't communicate the details to you. Perhaps you could take time to read the invoice that has all the notes recorded for you as we mentioned to you. We wish you well.
We appreciate the opportunity to server you Denise. Thank you for your patronage and we hope to be more expedient on your next visit! We always try to be efficient with our brake jobs but I do require my technicians to spend all the extra time they may need for something as important and life saving as brakes. They are required to remove the rust from the calipers, slides, hubs and wheels when they are very rusted as yours were. Thanks again and we hope to serve you again in the future!
Thanks Mr. R! You've been a great customer for many years and it is always good to see you!
make sure the car was okay for traveling.
We were sure glad we could work you in to give you piece of mind while vacationing! Thanks much for the recommendation!
We appreciate your patronage! We really appreciate it! We hope to meet you all someday. : )
Thank you folks very much for all your kindness and patronage over the years! We appreciate you all!
Thank you for the input and 4 star rating. We are sorry not to get your car back as soon as the original guess at time of completion. Once we began work on the obvious repair, we found you needed more parts that we could have known beforehand. Thus we needed to order the parts and wait for them to come in. Time and chance can get us all ! : )
Thanks for the feedback. We priced a factory fit exhaust from the engine down. A muffler shop that welds in pieces of pipe can likely beat our prices.
We also diagnosed and explained your problem for free after the other shop you used told you it would cost $150 to diagnose it. We wish you well!
We appreciate your patronage and review. We will strive to be exceptional on your next visit! : )
Thanks much Shawn! We will continue to work hard to earn your patronage and confidence. We hope to earn 5 stars next visit!
Thank you Hazel for the recommendation!
Thanks Bryan. We'll try to speed it up for you next time : )