ReScore Reviews™ (1)
Thanks for the info on your review. We are sorry we have not met you or spoken to you. It is possible you misunderstood the lady who brought the car in as she was trying to relay the info we gave her. So here is the info. :) We always thoroughly go over a car before aligning it, especially since we were told that the car just fell off a jack when someone was changing a tire. :) We found that the front lower control arm bushings on both sides were worn. We also found that both front tires have broken belts and were worn smooth on the inside 4 inches of the tread. We brought the lady who owned the car into our bay to show her what we found. We recommended front control arms and at least 2 tires to be able to align it and for it to be safe to drive. The total for these including an alignment was $615 + tax. The front struts were also very bouncy and worn out. We suggested replacing them. We gave separate quotes for each of these. As you can imagine it took time on the rack to inspect your car and find all these problems. We charge $35 to do our inspection with the offer to credit the $35 back if we align it or do any of the suggested repairs within 30 days. Please give us a call if you have any questions.
We also have a policy of refunding a customer their money if they honestly feel we were not straight with them. So please let us know how you feel after you reconsider this information.
Thank you for sharing your thoughts. We are very sorry you were not satisfied with our diagnostic charge even after I offered to refund your money. --- If you recall we discussed at length before we worked on your car what the pricing would be. The plan was for us to spend an hour on testing for diagnosis of your VW EOS's problem and then reschedule you for the repair. We fully explained the cost to diagnose. We found, as you noted at the time, that your problem was very intermittent. This often means it takes additional time to diagnose as yours did because the problem was not occurring during our testing. However we only charged you for 1 hour of diagnosis even though it took us 1 1/2 hours to find your problem. --- After completely testing the ABS/Trac electrical components under various conditions trying to duplicate the problem, researching Technical service bulletins, repair trac bulletins, etc. and retesting the systems several times, we found that the ABS tone ring [which is enclosed inside the knuckle] had mud & debris contamination. As you remember we explained all this to you. Thus the wheel & drum and components needed removed to access and clean the tone ring of debri. As you remember you only had a limited time on Friday for our testing. We agreed that you would need to bring the car back for the repair.-- Again we are sorry you were not happy with us finding your problem, charging you for the agreed amount, explaining everything to you, and then even offering your money back when we found you were not happy. We wish you well.
Thanks Jerry for the very excellent review! We just try to do those things they taught us in kindergarden, like...treat people like we'd want to be treated. : ) We really appreciate your patronage!
We are very appreciative of your very positive review! Thank you for the feedback!
Thanks Willie for the 5 star review! It was our pleasure to get your Honda's ac blowing cold again!
Thanks Willie for the 5 star review!!!
Thanks Stanley for the great review and for being one of our customers who indeed are the best!
Thank you for the great review! We appreciate the feedback and are encouraged that you were happy with
I also visit them for regular maintenance on my vehicle. The preventive maintenance provided by Reed’s will keep your vehicle running for the life of the car. They always call to explain and ask for permission to repair or replace if they find an additional issue beyond what the customer was expecting. They will apply a AAA discount off the labor charge, which is also a bonus.
Bottom line, the folks at Reed’s are kind and respectful, honest and friendly. Don’t hesitate to have them care for your vehicle. They treat you like family!
Thank you Chuck and Cathy for the really nice review and the positive feedback! It has been our pleasure to serve you all these years and it's folks like you all that make our job so enjoyable! We really appreciate you both!
Thank you for the great review! We really appreciate your patronage and we'll continue to work hard to earn your trust!
Thank you Ann for your great review...and for your cheerful partronage!
We greatly appreciate the 5 star review and you patronage! We will continue to work to earn your trust!
Thank you Stevie for your long time patronage and and fantastic review and feedback! We all really appreciate it!!
Thank you Sue for the great review! We appreciate your patronage and all your business savy over the years!
Thank you Brian for the great review! We very much appreciate your long years of patronage being one our fantastic customers!