ReScore Reviews™ (1)
Thanks for the info on your review. We are sorry we have not met you or spoken to you. It is possible you misunderstood the lady who brought the car in as she was trying to relay the info we gave her. So here is the info. :) We always thoroughly go over a car before aligning it, especially since we were told that the car just fell off a jack when someone was changing a tire. :) We found that the front lower control arm bushings on both sides were worn. We also found that both front tires have broken belts and were worn smooth on the inside 4 inches of the tread. We brought the lady who owned the car into our bay to show her what we found. We recommended front control arms and at least 2 tires to be able to align it and for it to be safe to drive. The total for these including an alignment was $615 + tax. The front struts were also very bouncy and worn out. We suggested replacing them. We gave separate quotes for each of these. As you can imagine it took time on the rack to inspect your car and find all these problems. We charge $35 to do our inspection with the offer to credit the $35 back if we align it or do any of the suggested repairs within 30 days. Please give us a call if you have any questions.
We also have a policy of refunding a customer their money if they honestly feel we were not straight with them. So please let us know how you feel after you reconsider this information.
Thank you for sharing your thoughts. We are very sorry you were not satisfied with our diagnostic charge even after I offered to refund your money. --- If you recall we discussed at length before we worked on your car what the pricing would be. The plan was for us to spend an hour on testing for diagnosis of your VW EOS's problem and then reschedule you for the repair. We fully explained the cost to diagnose. We found, as you noted at the time, that your problem was very intermittent. This often means it takes additional time to diagnose as yours did because the problem was not occurring during our testing. However we only charged you for 1 hour of diagnosis even though it took us 1 1/2 hours to find your problem. --- After completely testing the ABS/Trac electrical components under various conditions trying to duplicate the problem, researching Technical service bulletins, repair trac bulletins, etc. and retesting the systems several times, we found that the ABS tone ring [which is enclosed inside the knuckle] had mud & debris contamination. As you remember we explained all this to you. Thus the wheel & drum and components needed removed to access and clean the tone ring of debri. As you remember you only had a limited time on Friday for our testing. We agreed that you would need to bring the car back for the repair.-- Again we are sorry you were not happy with us finding your problem, charging you for the agreed amount, explaining everything to you, and then even offering your money back when we found you were not happy. We wish you well.
Thank you Doug for trusting your vehicle with us and also thank you for the 5 star review!
We appreciate the great rating and your feedback!
Thank you Jerry for the 5 star review! We really appreciate your input and partonage!
Thank you very much for the 5 star review! It was our pleasure to get your BMW back on the road!
in a couple of months if I have more trouble with AC. Also, I appreciate the fact that
they will notify me of next service due on my auto.
Thank you for the excellent review! You will find that we do spend more time on a servcie or repair than most garages. Our focus is to do the job right the first time, explain things to the customer, and double check out work. To do all this, and to do it right does take some time. ---- Here is what we did on your vehicle. -We spent 1 hour on your ac work. During that time we  tested/identified your refrigerent to sure of no contamination  We recovered and measured your old refrigerent to know if it was low and exactly how much to put in.  Your system was low so we inspected for a leak  We found and repaired a leaking schrader valve.  Then we recharged the system.  Then we tested the AC system to make sure it was cooling as it should.  Then we typed all this up. - Thus we had done an accurate and efficient job and sent you on your way with an AC charge knowing exactly what it needed and what to expect. :) Thank you again and thanks for the opportunity to explain our service! We appreciate your patronage! :)
Thank you Tom for giving us a very nice review. We really appreciate it and your patronage.
Thank you Lorie for being one of our excellent customers and for the great review!
Thank you very much for the great review and for being one of our awesome customers!
Thank you for the input and 4 star rating. We are sorry not to get your car back as soon as the original guess at time of completion. Once we began work on the obvious repair, we found you needed more parts that we could have known beforehand. Thus we needed to order the parts and wait for them to come in. Time and chance can get us all ! : )
We appreciate your great review! We'll work hard to keep your trust!
We are thankful you found us too! Thanks for the patronage and great review!
We will continue to work hard to earn your confidence and trust. Thanks much for the kind review!
Thank you both for the great review! We appreciate your patronage very much!
Thanks Debbie for the great review! Thank you also for the kind feedback. We are fortunate to have wonderful customers like you!
Thank you for your great review and patronage!
We greatly appreciate your business and review! Thanks much!
We are so happy to help you have fun in your date mobile! Thank you for the great review!
We very much appreciatte the feedback and great rating! We will work hard to continue to earn your trust!