Roosevelt Auto Body Collision 1 Northgate

Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

1375 Reviews

98% Would Recommend
Latest Review 7 months ago

Reviews


KK
Kari K.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2018 Category: Collision
Kari said the business did a good job on the repair. Her vehicle was ready when promised the second time they told her it would be ready. The repair was supposed to be finished in 2 weeks, but it took 4 weeks because they found additional damage. They did not explain the repair process. They did not call with updates. She had to call them. The communication should have been better.
This review was collected via phone interview by Customer Research Inc.

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Sharron M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2018 Category: Collision
Sharron said she was having issues with the two insurances debating whether they were going to pay for the repairs and Roosevelt Auto Body stepped in and told her if the insurance would not pay, they would take responsibility. She appreciates that they turned themselves inside out to make her happy. There was an issue with the paint and the vehicle was dirty on the inside but this was just an oversight and she took the vehicle back and they immediately took care of it. It was perfect.
This review was collected via phone interview by Customer Research Inc.

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Carl H.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2018 Category: Collision
Carl said the work was seamless.
This review was collected via phone interview by Customer Research Inc.

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Allan F.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2018 Category: Collision
Allan said the repair was completed in a timely manner. The office staff is very professional. They followed up with him. They kept him informed through out the process and everything went smoothly.
This review was collected via phone interview by Customer Research Inc.

NT
Neil T.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2018 Category: Collision
Spoke with Nicole. She said the person at the desk wasn't the greatest. Everyone else was great.
This review was collected via phone interview by Customer Research Inc.

MW
Megan W.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2018 Category: Collision
Megan said everything was great at the business. However, she said it took a few days longer than expected. She was told the vehicle would be ready on Wednesday, but the repairs were not done until Friday because they were busy.
This review was collected via phone interview by Customer Research Inc.

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Steven L.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2018 Category: Collision
Steven said the repairs took 3 days longer than expected. He was not given a delivery date nor did he need or want an explanation of the repair process.
This review was collected via phone interview by Customer Research Inc.

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Robert N.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2018 Category: Collision
Robert said that he would recommend the business for service. He doesn't feel that he was kept adequately updated on the status of his vehicle and they could have had better communication with him.
This review was collected via phone interview by Customer Research Inc.

MA
Matthew A.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018 Category: Collision
Matthew said they did a good job.
This review was collected via phone interview by Customer Research Inc.

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Jeffrey N.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018 Category: Collision
Jeffrey said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

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Paul V.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018 Category: Collision
Paul said the business is always good and efficient. They have good quality work and they are professional and friendly.
This review was collected via phone interview by Customer Research Inc.

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Sanjay M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018 Category: Collision
Sanjay said the employees provided great customer service, follow up, quality and communication.
This review was collected via phone interview by Customer Research Inc.

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Sandhya M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2018 Category: Collision
Sandhya said the business did an excellent job.
This review was collected via phone interview by Customer Research Inc.

MN
Marguerite N.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2018 Category: Collision
Marguerite said they had scheduled her to bring her vehicle in 1 day and when she took it in they didn't have the part. She had to bring the vehicle in the next week. They didn't contact her to let her know what was going on.
This review was collected via phone interview by Customer Research Inc.

EE
Enkhbayar E.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Collision
Enkhbayar said the employees were good and he had no issues with this business. His did have to wait 3 or 4 days for his vehicle due to the holidays.
This review was collected via phone interview by Customer Research Inc.

JY
James Y.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2018 Category: Collision
James said it took a little longer than expected. He took it back because a mud guard fell off. This business had it for 2 weeks and he's guessing the reason is due to the holiday.
This review was collected via phone interview by Customer Research Inc.

LC
Laura C.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2018 Category: Collision
Laura said the work was expensive for the amount of time spent and the staff broke her key chain. There was no body work done. The repair was 1 day late. They did not explain anything to her, they just stated she had complicated paint. It was expensive.
This review was collected via phone interview by Customer Research Inc.

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Nathaniel E.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2018 Category: Collision
Nathaniel said the business did great work and his vehicle looks perfect. He did not really get any explanation of the repair process, but he did not really ask any questions regarding it.
This review was collected via phone interview by Customer Research Inc.

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Mary .
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018 Category: Collision
Mary said her vehicle was delayed by 1-2 days because of the holiday and part delays. The employees made a bad situation not seem so bad. She will be back.
This review was collected via phone interview by Customer Research Inc.

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Ross N.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018 Category: Collision
Ross said the employees finished the work on his vehicle quickly. They were flexible with their schedule. He stated there was a strong fragrance as he walked into the building that he found intrusive and overpowering.
This review was collected via phone interview by Customer Research Inc.