Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

464 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 4.31579/5Overall Rating 4.31579/5Overall Rating 4.31579/5Overall Rating 4.31579/5rating 4.31579
Original
Overall Rating 1.89474/5rating 1.89474rating 1.89474rating 1.89474rating 1.89474
90% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Anonymous avatar
Verified Customer
Anaheim, CA
2005 Hyundai Tucson
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Friendly service
Fast and great service
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MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 06/22/2018

hi patrick.
thank you for your recent visit and your your survey. have a great weekend.

thanks
mike hangca
service manager


Anonymous avatar
Verified Customer
Fullerton, CA
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Excellent service
I would definitely return to this dealership. They were very accommodating and were able to take care of my recalls and fix the problem all within 24 hours.
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MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 06/22/2018

hi krista,
thank you for your recent visit and letting us service your sante fe. have a great weekend.

thanks
mike hangca
service manager


JM
Joseph M.
Brea, CA
2018 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Fast & Excellect Customer Service
First time in since we purchased our new Santa Fe. Made my appointment online which was fast & easy. Great customer from all the guys and my car was done in less than an hour.
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MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 06/22/2018

hi joseph,
thank you for your comments on the survey and letting us service your santa fe. have a great weekend.

thanks
mike hangca
service manager


JI
Jacob I.
Anaheim, CA
2010 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Recent Service
I was treated very well and they did everything for my vehicle that was needed.
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MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 06/22/2018

hi jacob,
thank you for your survey and letting us service your elantra.
have a great weekend.

thanks
mike hancga
service manager


FM
Francisco M.
Anaheim, CA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Francisco M.
The best service
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MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 06/22/2018

hi francisco,
thank you for your recent visit and letting us service your tucson.
have a great weekend.

thanks
mike hangca
service manager


LW
Layna W.
La Mirada, CA
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Oil change service
Friendly and efficient!
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MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 06/22/2018

hi layna,
thank you for your comments on the survey and letting us service your elantra. have a great weekend.

thanks
mike hangca
service manager


MS
Marilyn S.
Huntington Beach, CA
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Friendly, excellent customer service.
Done on time, didn't sell unnecessary services.
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MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 06/21/2018

hi marilyn,
thank you for letting us service your sante fe and your survey.
have a great weekend.

thanks
mike hangca
service manager


MR
Mihaela R.
Yorba Linda, CA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Friendly, professional excellent service
The customer service tech Mario Ramirez was helpful, courteous and professional. He provided all information and kept me informed by providing timely status. He is an asset to your Team.
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MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 06/21/2018

hi mihaela,
thank you for your comments on the survey and letting us service
your elantra. have a great weekend.

thanks
mike hangca
service manager


Anonymous avatar
Verified Customer
Anaheim, CA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
No Review
No comments.
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MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 06/21/2018

thank you for your survey and your recent visit. have a great weekend.

thanks
mike hangca
service manager


RM
Richard M.
Brea, CA
2014 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Great service
Service was excellent staff was friendly and courteous.
C0869f350a22d3ee898583dc21cb4f86?s=28
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 06/21/2018

hi richard,
thank you for your survey and your recent visit. have a great
weekend.

thanks
mike hangca
service manager


Anonymous avatar
Verified Customer
Anaheim, CA
2016 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
The Service Professionals
Outstanding Customer Service
C0869f350a22d3ee898583dc21cb4f86?s=28
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 06/21/2018

thank you for letting us service your veloster and your comments on the survey. have a great weekend.

thanks
mike hangca
service manager


Anonymous avatar
Verified Customer
Yorba Linda, CA
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Good Service
Good Service
C0869f350a22d3ee898583dc21cb4f86?s=28
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 06/20/2018

thank you for your comments and letting us service your elantra.
have a great weekend.

thanks
mike hangca
service manager


SL
Sung L.
Brea, CA
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Warranty
I purchased Hyundai Santa Fe sport in 2007 as the warrant covers up to 10 years. When my car stalled and stopped at street light I was embarrassed how to settle this issue. I arranged a towing service and took the car to the Puente Hills. However, they commented that I have to take the vehicle to Russel Westbrook where I did my last service. I arranged another towing service and brought this vehicle to Russel Westbrook. the Service coordinator, Richard , was so kind and took care my issue as if it is his issue. they did fix the engine problem in 10 days. I do not know why this happened . However, I am relieved and do not have concern Hyundai will take care my car under 10 year warrant period. I appreciate Service staff of Russel Westbrook.
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MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 06/20/2018

hi sung,
thank you for your comments also happy to take of your sante fe.have a great wwekend.

thanks
mike hangca
service manager


DT
Drake T.
Anaheim, CA
2015 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Check up
I took my Veloster in for a quick check up and Russel helped get things up to date and provide feedback on suggested needs. He was awesome. Thank you!
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MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 06/19/2018

hi drake,
thank you for your comments and letting us service veloster.
have a great week.

thanks
mike hangca
service manager


LV
Loan V.
Huntington Beach, CA
2012 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Prompt, couteous and trustful
My experience with Hardin/Russel Westbrook Huyndai had been always positive with the service and trust. My last experience with Richard was also great. He was prompt, couteous and professional. His quote for major service was reasonable thus helped me to proceed with the service. I like my Huyndai car but the excellent customer service would keep me from coming back. Thanks for your help that day Richard!
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MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 06/19/2018

hi loan,
thank you for your recent visit and letting us service your tucson.
i will give richard a copy thank you for your comments. have a great week.

thanks
mike hangca
service manager


DO
Dwana O.
Yorba Linda, CA
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Recall / Oil Change
Christian was very helpful in answering all my questions. I thought it was odd that I was told I had not one but 2 flat tires when I was never having any issues with my tires before I arrived. Christian told me I had glass in one tire and a nail in the other that they couldnt repair and I had to buy 2 new tires. In retrospect, I should have asked to keep it at least see the bad tires and the areas of concern but I didnt. The pricing you offered best out Costco so I went ahead and bought 2 new tires but it was not a budgeted expense. Christian was professional and very helpful throughout the entire process.
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MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 06/19/2018

hi dwana,
thank you foe letting us service your elantra and your comments on the survey. have a great week.

thanks
mike hangca
service manager


MB
Michael B.
Anaheim, CA
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Great Service
Was in and out in less than an hour and they did a great job
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MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 06/19/2018

hi michael,
thank you for your comments and letting us sevice your elantra.
have a great week.

thanks
mike hangca
service manager


QK
Qianru K.
Irvine, CA
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Very good customer service
Very good customer service
C0869f350a22d3ee898583dc21cb4f86?s=28
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 06/18/2018

hi qianru,
thank you for your recent visit and your comments. have a great week.

thanks
mike hangca
service manager


JH
James H.
Anaheim, CA
2011 Hyundai Veracruz
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2018 Category: Service
Mr
Matt in service did an excellent job.

Jim Hammonds
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MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 06/18/2018

hi james,
thank you for your responce and letting us service your veracruz.
have a great week.

thanks
mike hangca
service manager


CB
Cynthia B.
Garden Grove, CA
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Good service
fast and accurate
C0869f350a22d3ee898583dc21cb4f86?s=28
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 06/18/2018

hi cynthia,
thank you for your comments and letting us service your sonata.
have a great week.

thanks
mike hangca
service manager


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