Russell Westbrook Hyundai of Anaheim


Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

134 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
90% Would Recommend
100% Business Response
Latest Review 1 day ago
Sharon S. on 11/19/2017
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"Great people"
I always come here for service... never disappointed
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/19/2017 07:04 AM
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Mike H. at Russell Westbrook Hyundai of Anaheim responded on 11/20/2017

hi sharon,
thank you for your recent visit and all your comments.enjoy the holiday.

thanks
mike hangca
service manager

Marisol A. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great things to do while you wait "
This place has WiFi, complimentary coffee, donuts and pop corn, a place for the kids to play and comfortable sitting, what else can you ask for!
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/18/2017 05:42 PM
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Mike H. at Russell Westbrook Hyundai of Anaheim responded on 11/20/2017

hi marisol,
thank you for your comments and letting us service hybrid. always happy to supply our clients with some goodies. i have a great thanksgiving.

thanks
mike hangca
service manager

Doug V. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Vind service"
Everthing was excellent
Vehicle: 2013 Hyundai Equus
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/18/2017 04:08 PM
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Mike H. at Russell Westbrook Hyundai of Anaheim responded on 11/20/2017

hi doug,
thank you for your responce and your recent visit .enjoy the holiday.

thanks
mike hangca
service manager

Thomas M. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The People in the Service Dept. !!! "
Tom
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/17/2017 02:54 PM
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Mike H. at Russell Westbrook Hyundai of Anaheim responded on 11/17/2017

hi tom,
thank you for your recent visit and your survey. have a great weekend and enjoy your thanksgiving.

thanks
mike hangca
service manager

Verified Customer on 11/16/2017
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"Great Service"
Matthew Parker took good care of handling our first service with our new Santa Fe - though it was no surprise. Been bringing my Elantra here for service since we bought it in 2012. Great service team.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/16/2017 08:24 AM
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Mike H. at Russell Westbrook Hyundai of Anaheim responded on 11/16/2017

thank you for your comments and letting us service your santa fe. have a great thanksgiving. i will give a copy to matt.

thanks
mike hangca
service manager

Pamela C. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Richard in Service always provides great advice about service. I receive an estimate of the cost and an idea of how long it will take. No surprises.
Vehicle: 2005 Hyundai Xg350
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/15/2017 06:13 PM
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Mike H. at Russell Westbrook Hyundai of Anaheim responded on 11/16/2017

hi pamela,
thank you for your comments and letting us service your xg350.
i will give a copy to richard. have a great thanksgiving.

thanks
mike hangca
service manager

Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
This Hyundai dealership has a great service department
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/15/2017 09:56 AM
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Mike H. at Russell Westbrook Hyundai of Anaheim responded on 11/15/2017

thank you for your comments and letting us service your elantra.
have a great day and enjoy your thanksgiving.

thanks
mike hangca
service manager

Earl F. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review of my last check-up (8o,ooo miles)"
the staff is so competent, and the work done quickly, properly and with expertise
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/14/2017 06:03 PM
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Mike H. at Russell Westbrook Hyundai of Anaheim responded on 11/15/2017

hi earl,
thank you for your comments and letting us service your genesis.
enjoy your thanksgiving.

thanks
mike hangca
service manager

Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"SErvice"
Staff was professional and responsive
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 04:19 PM
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Mike H. at Russell Westbrook Hyundai of Anaheim responded on 11/14/2017

hi rosalinda,
thank you for your recent visit and letting us service elantra. have a great thanksgiving.

thanks
mike hangca
service manager

Mack W. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The employee,s and the ladies in the office are always nice and polite and the service dept go over and beyond to make sure the customer is pleased with the service"
Great job
Vehicle: 2004 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/13/2017 05:18 PM
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Mike H. at Russell Westbrook Hyundai of Anaheim responded on 11/14/2017

hi mack,
thank you for your comments and your recent visit, have a great thanksgiving.

thanks
mike hangca
service manager

Verified Customer on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Center"
I am remembered and valued as a customer
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 10:27 AM
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Mike H. at Russell Westbrook Hyundai of Anaheim responded on 11/13/2017

thank you for your comments and letting us service your elantra.
your always be a valued client. have a great thanksgiving.

thanks
mike hangca
service manager

Verified Customer on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Customer Service"
Good service and He didn't try and ad on any extra repairs for my car, that weren't needed.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/12/2017 10:05 PM
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Mike H. at Russell Westbrook Hyundai of Anaheim responded on 11/13/2017

thank you for your comments and letting us service your sonata.
have a great week.

thanks
mike hangca
service manager

Robert C. on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"No one was "pushy". Offered good information and were understanding we were not in a hurry"
See above
Vehicle: 2004 Hyundai Elantra
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/12/2017 04:01 PM
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Mike H. at Russell Westbrook Hyundai of Anaheim responded on 11/13/2017

hi robert,
thank you for your recent visit , glad we could offer some information regarding your vehicle.

thanks
mike hangca
service manager

Verified Customer on 11/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Service Personnel"
I was helped quickly when i was checking in, they did a great job communicating the results of the diagnostic testing.
Vehicle: 2011 Hyundai Accent
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/11/2017 02:52 PM
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Mike H. at Russell Westbrook Hyundai of Anaheim responded on 11/13/2017

thank you for your comments and letting us service your accent.
have a great day.

thanks
mike hangca
service manager

Doseok K. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"On time, very kind to explain what has been performed"
Always has been reliable place for service
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/09/2017 03:08 PM
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Mike H. at Russell Westbrook Hyundai of Anaheim responded on 11/10/2017

hi doseok,
thank you for your comments and letting us service your genesis.
always happy to keep our clients on time.

thanks
mike hangca
service manager

Steven B. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service "
Great
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/09/2017 10:26 AM
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Mike H. at Russell Westbrook Hyundai of Anaheim responded on 11/09/2017

hi steven,
thank you for comments and your recent visit. have a great day.

thanks
mike hangca
service manager

Verified Customer on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
Great customer service and waiting lounge was comfortable with snacks while they lasted.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/08/2017 09:12 PM
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Mike H. at Russell Westbrook Hyundai of Anaheim responded on 11/09/2017

thank you for your comments and letting us service your veloster. the donuts do go pretty fast. have a great day.

thanks
mike hangca
service manager

Michelle S. ReScore Review on 11/08/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"already stated"
already stated
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/08/2017 11:12 AM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"already stated"
I will not be going back to your dealership
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/08/2017 11:12 AM
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Mike H. at Russell Westbrook Hyundai of Anaheim responded on 11/08/2017

hi michelle,
i will have fernando contact you.

thanks
mike hangca
service manager

Verified Customer on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change was a little long"
They have great customer service, but the oil change took a long time.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/08/2017 10:52 AM
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Mike H. at Russell Westbrook Hyundai of Anaheim responded on 11/08/2017

thank you for comments and letting us service your tucson. sorry it took to long. have a great day.

thanks
mike hangca
service manager

Verified Customer on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient Operation "
Customer Service appears to be a priority with this business. Friendly representatives with an understanding of how important it is to get you in and out in a timely manner!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/07/2017 08:04 AM
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Mike H. at Russell Westbrook Hyundai of Anaheim responded on 11/07/2017

thank you for your comments , we always try to keep our clients on schedule. have a good day.

thanks
mike hangca
service manager

Displaying Review 1 - 20 of 134 in total