Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

1143 Reviews

ReScore Reviews™ (40)

ReScore
Overall Rating 4.625/5Overall Rating 4.625/5Overall Rating 4.625/5Overall Rating 4.625/5rating 4.625
Original
Overall Rating 2.15/5Overall Rating 2.15/5rating 2.15rating 2.15rating 2.15
92% Would Recommend
95% Business Response
Latest Review about 15 hours ago

Reviews


YJ
Young J.
Anaheim, CA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2017 Category: Service
Good service
Good service!!!
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 10/19/2017

hi young,
thank you for letting us service elantra and your 5 star survey.
have a great weekend

thanks
mike hangca
service manager


RD
RUTH D.
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2017 Category: Service
The service I received was excellent
I was very pleased with the experience.
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 10/18/2017

hi ruth,
thank you for your responce and letting us service sonata. have a great day.

thanks
mike hangca
service manager


Verified Customer
Placentia, CA
2009 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/17/2017 Category: Service
I tolerate this Hyundai location
Not the worst dealership but far from being the best. Scheduling by phone is a pain every time considering how loyal i've been to this dealership (formerly Hardin). I get transferred twice or hung up on like clock work. The gentlemen working the service desk operate like a "boys club" and gossip and talk about inappropriate details. Personally, I don't care, just stating the facts. The lounge area needs an upgrade and I mean coming up with something other than stale popcorn.

Again, I just tolerate this deaelrship for what it is.
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 10/19/2017

sorry for the last visit, matt will contact you. have a nice weekend.

thanks
mike hangca
service manager


MP
Michael P.
Fullerton, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2017 Category: Service
After 5 visits I hope everything fixed.
All in all, it's a great warranty.
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 10/16/2017

hi michael,
thank you for letting us service your sonata and your survey.

thanks
mike hangca
service manager


Verified Customer
Anaheim, CA
2013 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2017 Category: Service
Close to home and get service quicker.
Great
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 10/16/2017

thank you for your recent visit, hopefully we can get a 5 star next visit.

thanks
mike hangca
service manager


LK
Lawrence K.
Placentia, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2017 Category: Service
Warranty recall service
Service was easy and dealer is covenient to our residence. Service writer was very personable and not pushy..an improvement over previous visits to this location.
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 10/16/2017

hi lawrence,
thank you for your recent visit and your 5 star review. always happy to perform recalls.

thanks
mike hangca
service manager


JD
Jeannette D.
Fullerton, CA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2017 Category: Service
Great Customer Service
They always look out for you. Making sure you get only what is needed. Not pushy
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 10/16/2017

hi jeanette,
thank you for your 5 star review and letting us service your elantra. have a great week.

thanks
mike hangca
service manager


JV
Jeremy V.
Anaheim, CA
2006 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2017 Category: Service
excellent service from Mario.
Mario has been taking care my car since 2012.He is good at what he does.Excellent service.
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 10/14/2017

hi jeremy,
thank you for your recent visit and your comments. have a great weekend.

thanks
mike hangca
service manager


IH
Ivin H.
Orange, CA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/13/2017 Category: Service
Ask lots of questions
Just ask questions about the service recommended
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 10/16/2017

hi ivin,
sorry the service didnot take care of the issue i will have the advisor contact you.

thanks
mike hangca
service manager


CM
Carissa M.
Yorba Linda, CA
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2017 Category: Service
Service
Na
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 10/13/2017

hi carissa,
thank you for your recent visit and your survey, have a great weekend.

thanks
mike hangca
service manager


RD
Randy D.
Yorba Linda, CA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2017 Category: Service
Oil Change
Thank you!
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 10/13/2017

hi randy,
thank you for letting us service your sonata and your survey. enjoy the weekend

thanks
mike hangca
service manager


Verified Customer
Anaheim, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/12/2017 Category: Service
NEEDS WORK
DON'T KNOW IF I'LL RETURN
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 10/14/2017

sorry your visit didnot go smooth, i'll have the advisor contact you.

thanks
mike hangca
service manager


MS
Megan S.
Fullerton, CA
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2017 Category: Service
Horray!
Richard was very helpful in getting my car fixed in both a timely and professional manner. I appreciate it very much...it's not fun with no car!
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 10/12/2017

hi megan,
thank you for your recent visit and your comments. i'll give richard a copy. have a great weekend.

thanks
mike hangca
service manager


NS
Nancy S.
Orange, CA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2017 Category: Service
Convenient in location to where I live. Staff is very nice..
Staff was very kind and courteous and my vehicle was done in a timely fashion.
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 10/11/2017

hi nancy,
thank you for your comments and your recent visit. enjoy your weekend.

thanks
mike hangca
service manager


Verified Customer
Cerritos, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2017 Category: Service
freeway close, doughnuts, clean comfy waiting area, honest friendly staff
freeway close, doughnuts, clean comfy waiting area, honest friendly staff
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 10/11/2017

thank you for your comments and letting us service your elantra.
glad you enjoyed your stay hanve a great weekend.

thanks
mike hangca
service manager


SS
SHERRY S.
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2017 Category: Service
Quick and friendly service
I received quick, courteous, and friendly service. Greatly appreciated.
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 10/10/2017

hi sherry,
thank you for your survey and your comments, happy we able get you on the quickly.

thanks
mike hangca
service manager


Verified Customer
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2017 Category: Service
Excellent service!
Would definitely go back!
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 10/09/2017

thank you for your comments and letting us service your genesis.
we'l see you again around the holidays.

thanks
mike hangca
service manager


Verified Customer
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2017 Category: Service
VERY PLEASANT, EFFICIENT STAFF
EXCELLENT DIAGNOSTICIANS AND TECHNICIANS
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 10/09/2017

thank you for your comments about our tech's sometimes they get forgotten.

thanks
mike hangca
service manager


Verified Customer
Anaheim, CA
2000 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2017 Category: Service
Good people
Everyone works hard to make sure all is done right
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 10/07/2017

hi les,
thank you for your survey and letting us service your accent.

thanks
mike hangca
service manager


Verified Customer
La Habra Heights, CA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2017 Category: Service
Friendly
Good
MIKE H. from Russell Westbrook Hyundai of Anaheim responded on 10/07/2017

thank you for survey and letting us service your sante fe. have a good weekend.

thanks
mike hangca
service manager