Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

2099 Reviews

ReScore Reviews™ (46)

ReScore
Overall Rating 4.0434796/5Overall Rating 4.0434796/5Overall Rating 4.0434796/5Overall Rating 4.0434796/5rating 4.0434796
Original
Overall Rating 2.13043/5Overall Rating 2.13043/5rating 2.13043rating 2.13043rating 2.13043
92% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


Verified Customer
Anaheim, CA
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Services
Good services

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/21/2018 Category: Service
Service
The odometer still shows maintenance requires with negative miles.
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 09/21/2018

Joel is going to contact you, We need to mnake sure you are taking care of 100% .



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

Verified Customer
Corona Del Mar, CA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Car service
Good service job
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 09/21/2018

Thank you for taking the time to give us feedback. We appreciate you choosing our location for your business. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

JC
Jennie C.
Fountain Valley, CA
2014 Hyundai Equus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Jochung
Friendly staff and good service
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 09/20/2018

Thank you for your time and feedback, we appreciate your business and support.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

DB
Dee B.
Garden Grove, CA
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Oil change
Ever since I purchased my Tucson in 2014, I have been treated with the utmost respect. I'm kept in the loop with the progress of check-up while I wait in the lobby. If I have any type of question, the employees are right there with an answer. I know I should knock on wood because this just doesn't happen at a car dealer. Let's hope my lucky streak continues through the life of my car.
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 09/19/2018

Or let’s just say it’s how we want to do business. Thank you for your feedback and support.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

Verified Customer
Costa Mesa, CA
2015 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
Customer service
Patient, kind, thorough.
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 09/19/2018

We appreciate you choosing us for service. Thank you for your feedback. Hopefully next time we will earn a 5 star performance for you.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

JM
Jennifer M.
Whittier, CA
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
Great service!
Had a great experience servicing my car at my Hyundai dealer. Its the second time I service my car with them. Ben Gonzalez attended me, he is great and very helpful. Definitely staying with them!
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 09/19/2018

We appreciate you taking the time for feedback. Thank you for your business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

OP
Oscar P.
Buena Park, CA
2018 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/18/2018 Category: Service
Poor Customer Service
The customer service for the service department and loaner vehicle was unacceptable. The location was busy with repeat customers so my negative experience could be the exception.
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 09/18/2018

Thank you for feedback. However we take our customer service experience very seriously. We will be reaching out to you for direct feedback and maybe a more thorough explanation of what we expect to do for you, so when you do have your vehicle back , you are very confident it is exactly how you expect it. But again , if there is input from s customer of ours that helps us improve, we are all ears. We want your business, and we expect to earn it. 
Thank you. 
We’ll be speaking very soon. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 09/20/2018

Thank you for your in depth and articulate explanation of the recent visit. We again want to make sure first and foremast your vehicle is correct, but equally as important that your experience is, as it should be. As we spoke about I would ask that you reach out to me directly moving forward for help. Also as I stated I'm resending this score in hopes that you would consider our conversation and re scoring at a high mark. Thank you for your time once again.  



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

Verified Customer
Baldwin Park, CA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Good job!
Quick and polite service.
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 09/18/2018

Great to hear. Thank you for taking the time to give us feedback. We appreciate your business z



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

Verified Customer
Fountain Valley, CA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
.
.
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 09/18/2018

Excellent to hear. Thank you for your time and feedback. We appreciate your business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

RA
Reynaldo A.
Garden Grove, CA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Service oriented
One of your employees named Raul, assisted me that day, accomodated me even when they are about to close and of very short notice. Excellent empmoyee.
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 09/18/2018

That’s great . Thank you for your feedback and business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

LT
Leonard T.
Moreno Valley, CA
2015 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
good service
good service that met my schedule
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 09/18/2018

Thank you for your time and feedback, we appreciate your business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

SH
Sandra H.
Huntington Beach, CA
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great Customer Setvice
Thank you for your great customer service. I come to Hyundai Garden Grove for your service. Thanks Ben for all your help.
Thanks again,
Sandra
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 09/18/2018

We appreciate you taking the time to give feedback. Thank you for your support and business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

KN
Kenny N.
Westminster, CA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Hyundai Santa Fe
Marcel was very helpful and took care of my car needs.
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 09/18/2018

Great to hear, thank you for your time and feedback. We appreciate your business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

NT
Niki T.
Santa Ana, CA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Amazing!!!
Alex was great! He was very thorough and Went above and beyond to help me with my vehicle!
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 09/18/2018

Thank you for the kind words. We appreciate your feedback and business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

RJ
Ramez J.
Westminster, CA
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
It was good
Everything was good
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 09/18/2018

Thank you for your time and feedback. We appreciate your support and business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

VG
Vickie G.
Garden Grove, CA
2010 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
Not so bad
The customer service is not so bad. I think the maintence service are professional equipped
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 09/17/2018

Thank you for your feedback and business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

KT
Karen T.
Anaheim, CA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Great service
Fast and efficient
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 09/17/2018

Thank you for your time and feedback , we appreciate your business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

CV
Christoper V.
Garden Grove, CA
2012 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
i just need to get my smog test done
still cant get my smog test done.
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 09/17/2018

Thank you for giving feedback. If its a matter of resetting monitors, just dribve it. It will clear.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

MR
Martin R.
Anaheim, CA
2016 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2018 Category: Service
Rating
No sure if your web site is up to date to make appointments. Really hard and unfriendly
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 09/17/2018

We will definitely look into this. Thanks for letting us know. 
We appreciate your business and time.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

VP
Vuong P.
Garden Grove, CA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Friendly Environment
I came in last week, and it turns customer service didn't booked my appointment. The manager was kindly told me, "no need to worry, we will able to take care of you right away." Seconds later, one of the mechanics help me with my car. The waiting room was comfortable, and free Wifi. I didn't have to wait long for them. I am extremely satisfied with their service.
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 09/15/2018

Thank you for your continued business and support. We appreciate you taking the time to give feedback to us.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100