Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

2701 Reviews

ReScore Reviews™ (54)

ReScore
Overall Rating 4.09259/5Overall Rating 4.09259/5Overall Rating 4.09259/5Overall Rating 4.09259/5rating 4.09259
Original
Overall Rating 2.09259/5Overall Rating 2.09259/5rating 2.09259rating 2.09259rating 2.09259
91% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


DK
Danny K.
Stanton, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Fast and reasonable price
Fast service and very reasonable pricing.
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 09/14/2019

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad rudy  was able to provide an excellent customer expirience.


Best,

Jose Murcia


IR
Ignacio R.
Santa Ana, CA
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Exelent service!!!!!
The best!!!!
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 09/14/2019

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad Norma was able to provide an excellent customer expirience.


Best,

Jose Murcia


FC
Francisco C.
Westminster, CA
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Excellent customer service!
Fast and courteous technicians
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 09/14/2019

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad rudy was able to provide an excellent customer expirience.


Best,

Jose Murcia


SL
Soroja L.
Norwalk, CA
2019 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/12/2019 Category: Service
Service
Sales department is great but not service department
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 09/14/2019

I apologize for your poor service experience. We strive to provide every customer with 5-star service. I will certainly investigate to see where we failed to meet your expectations. We know you have many options and appreciate your business. Feel free to contact me at your earliest convenience to discuss any further concerns, questions or help that is needed.


Verified Customer
Irvine, CA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Regular maintenance
Service was excellent and I wish I get discount promotional coupon for the next visit.
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 09/14/2019

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad Kevin was able to provide an excellent customer expirience.


Best,

Jose Murcia


NC
Nicole C.
Newport Beach, CA
2014 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/10/2019 Category: Service
Disappointed
I have been a loyal Hyundai customer for 10 years, exclusively with this dealership. But after my recent visit to take my car in for service, I likely won't be back. This dealership used to have a really great staff, who actually took the time to treat you like a valued human being, instead of just another car they can churn out as quickly as possible. Super disappointed with the quality of service.
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 09/14/2019

I apologize for your poor service experience. We strive to provide every customer with 5-star service. I will certainly investigate to see where we failed to meet your expectations. We know you have many options and appreciate your business. Feel free to contact me at your earliest convenience to discuss any further concerns, questions or help that is needed


Jose Murcia


JO
Judy O.
Santa Ana, CA
2015 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2019 Category: Service
Regular Service
Thank you.
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 09/14/2019

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad rudy  was able to provide an excellent customer expirience.


Best,

Jose Murcia


PN
Peter N.
Buena Park, CA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2019 Category: Service
Prompt and Friendly
Service rep was friendly and projected positive attitude to her job.
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 09/14/2019

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad Norma was able to provide an excellent customer expirience.


Best,

Jose Murcia


Verified Customer
Corona Del Mar, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Great
Professionalism
RUDY was wonderful!1
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 09/06/2019

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad rudy was able to provide an excellent customer expirience.


Best,

Jose Murcia


Verified Customer
Rancho Santa Margarita, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Great Service
Took my car in for a couple recalls and they found a water leak and replaced everything for free (under warranty) and car was done earlier than expected!
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 09/07/2019

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad kevin was able to provide an excellent customer expirience.


Best,

Jose Murcia


NB
Nona B.
Garden Grove, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Nb
Very nice and friendly people
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 09/03/2019

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad Jeremy was able to provide an excellent customer expirience.


Best,

Jose Murcia


EL
Eriberto L.
Stanton, CA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Professional and straightforward.
Professional employees who were very straightforward and on time. Performed what I wanted and needed and didn't try to sell me extra services I didn't need.
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 09/03/2019

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad Kevin was able to provide an excellent customer expirience.


Best,

Jose Murcia


CC
Cathleen C.
Santa Ana, CA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
Nice people and work done quickly.
The people at this dealership are very nice and the service department works quickly.
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 09/03/2019

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad Rudy  was able to provide an excellent customer expirience.


Best,

Jose Murcia


IH
Ilene H.
Brea, CA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Great customer service
I was so happy how my concerns about my car were taken care. I now feel safe in my car. I went to another dealer and they just didn't care.
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 08/31/2019

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad RICK  was able to provide an excellent customer expirience.


Best,

Jose Murcia


IL
Isabel L.
Santa Ana, CA
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Car Service
Very caring and kind. Service was great
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 08/30/2019

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad rick  was able to provide an excellent customer expirience.


Best,

Jose Murcia


Verified Customer
Anaheim, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Service was awesome and easy
Service was so easy! Took my dead battery on a Sunday and they serviced the car quickly on an emergency basis loved that they are open Sundays.
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 08/30/2019

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad Kevin was able to provide an excellent customer expirience.


Best,

Jose Murcia


Verified Customer
Westminster, CA
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019 Category: Service
none
good work
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 08/29/2019

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad JEREMY was able to provide an excellent customer expirience.


Best,

Jose Murcia


Verified Customer
Garden Grove, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019 Category: Service
Customer service
They know how to treat peole fair and willing to go the extra mile. Thank you.
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 08/29/2019

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad Jeremy was able to provide an excellent customer expirience.


Best,

Jose Murcia


HL
Hung L.
Westminster, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/28/2019 Category: Service
Minor Service
Be honest!
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 08/29/2019

I apologize for your poor service experience. We strive to provide every customer with 5-star service. I will certainly investigate to see where we failed to meet your expectations. We know you have many options and appreciate your business. Feel free to contact me at your earliest convenience to discuss any further concerns, questions or help that is needed.


Verified Customer
Garden Grove, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Good service
I have gone to this dealership since I bought my car here in 2012. I have always been satisfied with the service. The employees are always friendly and helpful.
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 08/27/2019

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad Kevin was able to provide an excellent customer expirience.


Best,

Jose Murcia