Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(2,762 Reviews)

ReScore Reviews™ (62)

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
92% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


JN
Joseph N.
Stanton, CA
2015 Hyundai Elantra
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/17/2020 Category: Service
Bad service
I had a horrible time getting my car wheel bearing. I just wish the employees would actually care about the customers.
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 01/17/2020

I apologize for your poor service experience. We strive to provide every customer with 5-star service. I will certainly investigate to see where we failed to meet your expectations. We know you have many options and appreciate your business. Feel free to contact me at your earliest convenience to discuss any further concerns, questions or help that is needed.


FU
Fabian U.
Garden Grove, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2020 Category: Service
Very good
Costumer Service attitude was exelente friendly
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 01/15/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad david was able to provide an excellent customer expirience.


Best,

Jose Murcia


JJ
Judy J.
Huntington Beach, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2020 Category: Service
Great place
Overall good experience. Employees very helpful.
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 01/14/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad kevin was able to provide an excellent customer expirience.


Best,

Jose Murcia


DL
Danny L.
Anaheim, CA
2017 Hyundai Sonata Plugin Hybrid
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/12/2020 Category: Service
Hyundai Service
I returned 3 times to have the check engine ON. Tech knew it was the gas cap issue, but did not replace the broken cap until the 3rd time visit. Also took 2 days for closed cap at 1st visit, 1 day at 2nd, and 1/2 day at 3rd to replace the cap. Should it take that much time for the cap replaced? Finally, cap replaced and issue solved. Thanks
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 01/13/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad rudy was able to provide an excellent customer expirience.


Best,

Jose Murcia


Verified Customer
Lake Forest, CA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020 Category: Service
Amazing Service
This is unlike any other dealer. They go above and beyond service. It has been like that from the first day we came on the lot. Our first contact was with Mohammed. He is mastermind to getting us the car we wanted with our budget. I know if you go anywhere else for a car or service it is your loss.
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 01/11/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad Norma was able to provide an excellent customer expirience.


Best,

Jose Murcia


AD
Ana D.
Westminster, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2020 Category: Service
Excellent
Jeremy is a nice guy, and he help me a lot With my 2017 Hyundai Elantra, good service and the technician recommend good things to my car. See you soon HYUNDAI
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 01/08/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad german was able to provide an excellent customer expirience.


Best,

Jose Murcia


RG
Robert G.
Long Beach, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2020 Category: Service
great service
Took my car in because of trunk lock not working correctly. Rick was the person who helped me and was very polite. He also informed me that there were 2 recalls that needed to also be addressed. So i left my car and he said he would call me once they got everything taken care of. He did call me later that evening and when i picked it up everything was taken care of and they even washed my car.
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 01/08/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad Ricky was able to provide an excellent customer expirience.


Best,

Jose Murcia


AH
Alan H.
Cypress, CA
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2020 Category: Service
In and out in no time
I got the service done and wash as promised
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 01/07/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad Norma was able to provide an excellent customer expirience.


Best,

Jose Murcia


KL
Karen L.
Grover Beach, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2020 Category: Service
Great Service
Thay Let me know everything I needed to service and did it fast. I will be coming back for service on the new car.
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 01/07/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad Ricky was able to provide an excellent customer expirience.


Best,

Jose Murcia


Verified Customer
Westminster, CA
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/07/2020 Category: Service
Service was fine, but the employees weren't professional
This was my first time at this dealership since it changed owners. The service was taken care of and everything seems fine, but the level was professionalism was definitely lacking.
- Never received status update
- Had to ask for MPI and explanation of the status of my car
- No one on Service Drive for several minutes when I went to pick up my car
- Carwash left a wet, dirty rag on the front passenger seat
- Wet shoe prints all over both front seat floor mats
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 01/07/2020

I apologize for your poor service experience. We strive to provide every customer with 5-star service. I will certainly investigate to see where we failed to meet your expectations. We know you have many options and appreciate your business. Feel free to contact me at your earliest convenience to discuss any further concerns, questions or help that is needed.


EA
Esther A.
Garden Grove, CA
2015 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2020 Category: Service
Service Exceeded Expectation
Service person was calm, I was super concerned about my car during holidays and additional costs. I had extended and he made sure to check issue and replace part.
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 01/06/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad Ricky was able to provide an excellent customer expirience.


Best,

Jose Murcia


RT
Richard T.
Garden Grove, CA
2012 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/04/2020 Category: Service
Service writer Norma
your staff repaired it correctly the 2nd time
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 01/04/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad norma was able to provide an excellent customer expirience.


Best,

Jose Murcia


KC
Kevin C.
Garden Grove, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2020 Category: Service
GREAT SERVICE
THANK YOU
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 01/04/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad david  was able to provide an excellent customer expirience.


Best,

Jose Murcia


GA
Gregg A.
Garden Grove, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2020 Category: Service
Customer service
Jeremy was very helpful and friendly , thank you
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 01/02/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad german was able to provide an excellent customer expirience.


Best,

Jose Murcia


YY
Yeon Y.
Buena Park, CA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2019 Category: Service
Kind and fast
Really appreciated the quick service. Thank you
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 12/31/2019

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad german was able to provide an excellent customer expirience.


Best,

Jose Murcia