Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

2601 Reviews

ReScore Reviews™ (53)

ReScore
Overall Rating 4.0754709/5Overall Rating 4.0754709/5Overall Rating 4.0754709/5Overall Rating 4.0754709/5rating 4.0754709
Original
Overall Rating 2.11321/5Overall Rating 2.11321/5rating 2.11321rating 2.11321rating 2.11321
92% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


TB
Terrie B.
Santa Ana, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Terrie B
I was treated with courtesy and my time was valued. I was given a time quote for how long I'd have to wait and it was almost to the minute what was quoted.

Verified Customer
Garden Grove, CA
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Great
They are quick, polite and efficient.

Verified Customer
Santa Ana, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Awesome
Fast and good service . Reasonable prices and friendly helpful staff

JC
Josephine C.
Westminster, CA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Great service
Very friendly and knowledgeable. Car done in a short time.

RR
Robert R.
Long Beach, CA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/05/2019 Category: Service
Turn signals
Service needs improvements.
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 06/05/2019

I apologize for your poor service experience.  We strive to provide every customer with 5-star service.  I will certainly investigate to see where we failed to meet your expectations. We know you have many options and appreciate your business. Feel free to contact me at your earliest convenience to discuss any further concerns, questions or help that is needed.

Jose Murcia
714 741-3100


CC
Caroline C.
Garden Grove, CA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Great Service
I always come here for my oil change because its convenient to schedule and close to home. They are very helpful and never pressure me to pay extra for unnecessary service. Its not the fastest but they have a waiting room with coffee where I can hang out and get work done on my phone.

Verified Customer
Anaheim, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2019 Category: Service
Good work
Awesome service

AS
Artemio S.
Garden Grove, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2019 Category: Service
Good service
Kathy and Ruben made sure that my issues were taken cared for. Communication between me and the service advisors was good.

Verified Customer
Orange, CA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Service review
Appreciate handling the recall

EG
Enrique G.
Santa Ana, CA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Fast Service
Really fast service for oil change on my vehicle.

DK
Danny K.
Stanton, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2019 Category: Service
Good customer service
I'm very impress with a good customer service. My car is done earlier than what they quote me.

Verified Customer
Anaheim, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2019 Category: Service
Great service
Hyundai of Garden Grove service adviser provided excellent service. I do not understand why is the reason they ask for appointment if that is not followed.
a side of that people provided good service.

Verified Customer
Huntington Beach, CA
2016 Hyundai Sonata Plu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/28/2019 Category: Service
Good customer service
Service department is honest and straightforward. They don't push you into getting repairs/maintenance you don't need.

Verified Customer
Long Beach, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
job well done
friendly, helpful service and with a knowledge of what needs to be completed.

Verified Customer
Garden Grove, CA
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
very courteous
Because it was a recall situation, I was offered a loaner car at no cost. Much better than spending three hours in the waiting area.
Thanks

PR
Patricia R.
Fullerton, CA
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
Great Service
Just wish the coffee machine worked. Other than that. A okay.

Verified Customer
Garden Grove, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2019 Category: Service
Free WiFi, free coffee, complementary car wash
What can be better then free coffee and getting your car washed after an oil change.

Verified Customer
Garden Grove, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Good Service
Service was quick and communication is good. Jeremy is a real nice guy and takes care of his customers

Verified Customer
Garden Grove, CA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/23/2019 Category: Service
Service
Quick service time

HR
Howard R.
Placentia, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/23/2019 Category: Service
Service
Rep needs improvement