Russell Westbrook Hyundai of Garden Grove

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714-741-3100
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Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(2,986 Reviews)
5 star
76%
4 star
12%
3 star
4%
2 star
2%
1 star
3%

ReScore Reviewsā„¢ (106)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
92% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews

YH
Yolanda H.
Whittier, CA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021 Category: Service
Excellent service
Excellent service and friendly environment
Recommended
JM
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 07/31/2021

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Kevin was able to provide an excellent customer experience

Ā 

EP
Elisa P.
Garden Grove, CA
2016 Hyundai Accent
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/28/2021 Category: Service
Profesional and friendly service
Wait time is sometimes longer expected because they are busy.
Recommended
JM
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 07/31/2021

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Norma was able to provide an excellent customer experience

Ā 

SN
So N.
Stanton, CA
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/24/2021 Category: Service
Service
Needs to communicate more to me about the status of my car in service and not wait until I called and put on hold for a long time
JM
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 07/31/2021

I apologize for your poor service experience. We strive to provide every customer with 5-star service. I will certainly investigate to see where we failed to meet your expectations. We know you have many options and appreciate your business. Feel free to contact me at your earliest convenience to discuss any further concerns, questions or help that is needed.

LP
Louisa P.
Corona, CA
2016 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2021 Category: Service
Great supervisor
Franklin Hernandez has a very good advisor he really helps me out a lot and always explain things where I can understand them
Recommended
JM
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 07/22/2021

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Franklin was able to provide an excellent customer experience

Verified Customer
Anaheim, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021 Category: Service
šŸ˜
.
Recommended
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 07/12/2021

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Cristian was able to provide an excellent customer experience

Verified Customer
Pico Rivera, CA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021 Category: Service
Awesome
Great people and service
Recommended
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 07/12/2021

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Kevin was able to provide an excellent customer experience

BP
Bonnie P.
Tustin, CA
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021 Category: Service
Good people make for a good company.
I sent a review already but will again as I was happy to have been greeted and helped by Norma. She is a delight and an asset to your dealership. She really cares! That day was a computer problem day for the service department but she explained it so sweetly that it made everything fine. What a great lady! Hope she's there next time I come in.
Recommended
JM
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 07/08/2021

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Norma was able to provide an excellent customer experience

Ā 

JP
Juan P.
Santa Ana, CA
2014 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021 Category: Service
Iā€™m happy
Iā€™m happy with services
Recommended
DS
DAVID S. from Russell Westbrook Hyundai of Garden Grove responded on 06/30/2021

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Norma was able to provide an excellent customer experience

HL
Hien L.
Garden Grove, CA
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021 Category: Service
ASK FOR KEVIN MOLINA IN THE SERVICE DEPT
ASK FOR KEVIN MOLINA AS YOUR SERVICE ADVISOR AND YOU WILL NOT BE DISAPPOINTED!!
Recommended
DS
DAVID S. from Russell Westbrook Hyundai of Garden Grove responded on 06/30/2021

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Kevin was able to provide an excellent customer experience

JC
Jose C.
Anaheim, CA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021 Category: Service
Amazing customer service
Norma our service advisor goes beyond our expectations on regards of customer service
Recommended
JM
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 06/29/2021

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Norma was able to provide an excellent customer experience

CG
Carlos G.
Westminster, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021 Category: Service
service departement
frankiln increĆ­ble persona, me ayudo bastante en mis arreglos de mi carro, todos en general que buen servicio, definitivamente regreso y recomiendo el Dealer
Recommended
JM
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 06/28/2021

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Norma was able to provide an excellent customer experience

JR
Jessie R.
Costa Mesa, CA
2021 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021 Category: Service
Great service at Russel Westbrook Hyundai
My wife and I both got our cars at Russell Westbrook Hyundai of Garden Grove and received top notch service. We were given the information and attention we needed to make the right decision when choosing our vehicles. Our salesman Sheen was considerate and extremely helpful and I would highly recommend this dealership to friends, family or anyone looking to buy or lease their next car.
Recommended
JM
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 06/28/2021

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Norma was able to provide an excellent customer experience

BW
Bruce W.
Costa Mesa, CA
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/22/2021 Category: Service
Service visit
No air conditioning and a vending machine rip-off did not make he stay enjoyable. I waited 4 1/2 hrs.
Recommended
JM
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 06/23/2021

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad David was able to provide an excellent customer experience

Ā 

Verified Customer
Huntington Beach, CA
2019 Hyundai Elantra
Verified Customer
ReScore Reviewā„¢
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021 Category: Service
Problem resolved
Apparently there was a communication problem within the dealer. They realized it and are making every attempt to resolve it. As a customer, to be heard and understood is good customer service To get the problem resolved is great customer service. I am getting my problem resolved
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/17/2021 Category: Service
Not pleased
I received a promo via email. Service man was not aware of promo. I would have to wait longer to receive full promo and he still had to verify. Iā€™ve emailed the dealer and I am still waiting to hear back.
JOSE M. from Russell Westbrook Hyundai of Garden Grove responded on 06/21/2021

I apologize for your poor service experience. We strive to provide every customer with 5-star service. I will certainly investigate to see where we failed to meet your expectations. We know you have many options and appreciate your business. Feel free to contact me at your earliest convenience to discuss any further concerns, questions or help that is needed.

Jose Murcia

ER
Ernesto R.
Canoga Park, CA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021 Category: Service
Great customer service
David helped me with all the questions I had about my 2012 Genesis . This was the second time I take my Genesis to Russel Westbrook Hyundai for service .Thank you David for providing excellent service and keeping updated.
Recommended
DS
DAVID S. from Russell Westbrook Hyundai of Garden Grove responded on 06/09/2021

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad David was able to provide an excellent customer experience