Russell Westbrook Hyundai of Garden Grove

Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(2,945 Reviews)

ReScore Reviews™ (86)

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
91% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


PJ
Philip J.
Garden Grove, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021 Category: Service
Good Service
Good Service
DS
DAVID S. from Russell Westbrook Hyundai of Garden Grove responded on 01/15/2021

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Norma was able to provide an excellent customer experience


IR
Ignacio R.
Perris, CA
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021 Category: Service
Good work
🤚👍👌
DS
DAVID S. from Russell Westbrook Hyundai of Garden Grove responded on 01/14/2021

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Kevin was able to provide an excellent customer experience

 


JZ
Johnny Z.
Fallbrook, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/02/2021
False pricing!
They put a low price on line just to bump it up by $4500 when u get there, then they try and negotiate. Horrible service nothing but salespersons that have absolutely no power. Worse experience I've had. Then they try and call you after you leave and still don't give you the advertised price! If your looking for a hyundai go to Tustin Hyundai no games played over there! Same price as on line! Talk to Rooben he helped me, great experience 👍. Very easy did everything almost on line! Tustin Hyundai if you want a great experience
DY
Dale Y. from Russell Westbrook Hyundai of Garden Grove responded on 01/06/2021

Good Morning 
I just wanted to let you know we here a Russellwestbrook Hyundai to give our clients 100% satisfaction 
please feel free to reach out to me personally,I would like to correct this if possible 

Thank you
Dale Young
daley@russellwestbrookautomotive.com


JP
Juan P.
Santa Ana, CA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2020 Category: Service
Service department
Norma was very helpful always provides great customer service
DS
DAVID S. from Russell Westbrook Hyundai of Garden Grove responded on 12/29/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Norma was able to provide an excellent customer experience

 


MM
Maria M.
Anaheim, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2020 Category: Service
Excellente service
Very professional and friendly environment on every visit.
DS
DAVID S. from Russell Westbrook Hyundai of Garden Grove responded on 12/28/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Kevin was able to provide an excellent customer experience


CV
Carlos V.
Orange, CA
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020 Category: Service
A good morning car service
Norma is great... So far I haven't got a bad experience with her .. Very helpful.. I hope to see her every time I go to this place..

Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/23/2020 Category: Service
A good morning car service
Norma is great... So far I haven't got a bad experience with her .. Very helpful.. I hope to see her every time I go to this place..
DS
DAVID S. from Russell Westbrook Hyundai of Garden Grove responded on 12/23/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Norma was able to provide an excellent customer experience

 

DS
DAVID S. from Russell Westbrook Hyundai of Garden Grove responded on 12/24/2020

Thank you carlos


Verified Customer
Stanton, CA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020 Category: Service
Best c/s from Cristian
You guys are amazing! Merry Xmas 🧑‍🎄
DAVID S. from Russell Westbrook Hyundai of Garden Grove responded on 12/23/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad CRIS was able to provide an excellent customer experience

 


RC
Ruth C.
Fullerton, CA
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020 Category: Service
Recall service
On Tuesday night I received a call advising me of a recall on my 2020 Hyundai Elantra. When I arrived at the dealership I was met by Norma who was very helpful and efficient, which made my visit very pleasant.
DS
DAVID S. from Russell Westbrook Hyundai of Garden Grove responded on 12/18/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Norma was able to provide an excellent customer experience

 


RT
Rochelle T.
Anaheim, CA
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020 Category: Service
Great Staff!!!
The staff is awesome and very pleasant every time I call or come by!!
DS
DAVID S. from Russell Westbrook Hyundai of Garden Grove responded on 12/18/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Franklin was able to provide an excellent customer experience


Verified Customer
Fountain Valley, CA
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020 Category: Service
Good Service
Good Service
DAVID S. from Russell Westbrook Hyundai of Garden Grove responded on 12/16/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're  glad Cristian was able to provide an excellent customer experience


Verified Customer
Garden Grove, CA
2020 Hyundai Kona Ev
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020 Category: Service
Great service
If you bring your vehicle here, ensure to ask for Norma! She's fantastic and very helpful.
DAVID S. from Russell Westbrook Hyundai of Garden Grove responded on 12/15/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Norma was able to provide an excellent customer experience


JD
Jose D.
Garden Grove, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020 Category: Service
Buen servicio
#1 en Orange County
DS
DAVID S. from Russell Westbrook Hyundai of Garden Grove responded on 12/15/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Norma was able to provide an excellent customer experience


EO
Emily O.
Garden Grove, CA
2016 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2020 Category: Service
Customer service
I always go to Kevin to get my car serviced here. He is awesome! Always answers all my questions! And goes above and beyond !!
DS
DAVID S. from Russell Westbrook Hyundai of Garden Grove responded on 12/14/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Kevin was able to provide an excellent customer experience

 


JC
Jose C.
Anaheim, CA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020 Category: Service
Excepcional customer service
Norma exceded my expectations about customer service, she was very clear about the service required for my vehicle and she was very attentive about my questions and concerns.
DS
DAVID S. from Russell Westbrook Hyundai of Garden Grove responded on 12/12/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Norma was able to provide an excellent customer experience


Verified Customer
Huntington Beach, CA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020 Category: Service
Coffee😊
All was great!👍
DAVID S. from Russell Westbrook Hyundai of Garden Grove responded on 12/12/2020

Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. We're glad Norma was able to provide an excellent customer experience