Reviews
Verified Customer
Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad GERMAN was able to provide an excellent customer expirience.
Best,
Jose Murcia
Verified Customer
I apologize for your poor service experience. We strive to provide every customer with 5-star service. I will certainly investigate to see where we failed to meet your expectations. We know you have many options and appreciate your business. Feel free to contact me at your earliest convenience to discuss any further concerns, questions or help that is needed.
I get in my car 3 hours later to hear an extremely loud grinding sound from my vehicle when I tapped the brakes. I called the service department to only be told they can’t do anything about it, they did nothing wrong and was told two times my car was “safe to drive”
The next morning I had to drive far for work, took it to the nearest Hyundai dealership to find out my rear brakes were completely rusted out!!!
How can you sit there and tell me you inspected my car yet another Hyundai dealership simply looks at it and sees the brakes completely rusted through?
The other dealership I went to was absolutely disgusted at the lack of ability to properly inspect a vehicle as well as how they endangered a customer.
Additionally, had I been informed of the situation with my brakes, I would have had them repaired immediately with this service department. However, due to their ineptitude, I was forced to drive an unsafe vehicle to another dealership to have it repaired properly.
Furthermore, I had my front brakes replaced by this service department a few months prior and was told my rear brakes were fine - even though I said to replace ALL of them (rotors and pads)
I’m willing to drive 40mi to Glendale Hyundai where their service department is better equipped to handle a simple inspection.
I apologize for your poor service experience. We strive to provide every customer with 5-star service. I will certainly investigate to see where we failed to meet your expectations. We know you have many options and appreciate your business. Feel free to contact me at your earliest convenience to discuss any further concerns, questions or help that is needed.
Verified Customer
Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad Kevin was able to provide an excellent customer expirience.
Best,
Jose Murcia
Verified Customer
Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad Jeremy was able to provide an excellent customer expirience.
Best,
Jose Murcia
Verified Customer
Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad Rudy was able to provide an excellent customer expirience.
Best,
Jose Murcia
Verified Customer
I apologize for your poor service experience. We strive to provide every customer with 5-star service. I will certainly investigate to see where we failed to meet your expectations. We know you have many options and appreciate your business. Feel free to contact me at your earliest convenience to discuss any further concerns, questions or help that is needed.
Verified Customer
When arrived at the dealer I asked for David, The advisor at that moment told me that David was not there.
When the advisor checked the the computer my maintenance request was not registered (service for $69.00, included oil change, tire rotation, and check fluids). At that moment I decided for oil change only.
I have to say that the service was excellent but the fact that no trace of my request was not in the system is a little bit upsetting. Why even before checking the computer the question if "I have been there before" comes to their minds??
Next day I got a txt stating "Sorry, you miss your appointment" I replied immediately telling you that I was there that keep better coordination between your database and customers. No response from you whatsoever
Also an email stating the same "missing the appointment" tried to reply the email and what I got was an error saying that my email was undelivered because the email was incorrect.
I think you should have a better coordination between database ans your advisors. I know that the dealer is busy and you have to shuffle between customers, but you should keep better tap on your customers.
Thanks
I apologize for your poor service experience. We strive to provide every customer with 5-star service. I will certainly investigate to see where we failed to meet your expectations. We know you have many options and appreciate your business. Feel free to contact me at your earliest convenience to discuss any further concerns, questions or help that is needed.
Jose Murcia
Verified Customer
Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad renteria was able to provide an excellent customer expirience.
Best,
Jose Murcia
Verified Customer
Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad norma was able to provide an excellent customer expirience.
Best,
Jose Murcia
Verified Customer
I apologize for your poor service experience. We strive to provide every customer with 5-star service. I will certainly investigate to see where we failed to meet your expectations. We know you have many options and appreciate your business. Feel free to contact me at your earliest convenience to discuss any further concerns, questions or help that is needed.
Jose Murcia
Verified Customer
Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad GERMAN was able to provide an excellent customer expirience.
Best,
Jose Murcia
Verified Customer
Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad Kevin was able to provide an excellent customer expirience.
Best,
Jose Murcia
Verified Customer
Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad Kevin was able to provide an excellent customer expirience.
Best,
Jose Murcia
Verified Customer
Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad RUDY was able to provide an excellent customer expirience.
Best,
Jose Murcia
Verified Customer
Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad Kevin was able to provide an excellent customer expirience.
Best,
Jose Murcia
Verified Customer
Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad jeremy was able to provide an excellent customer expirience.
Best,
Jose Murcia
Verified Customer
Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad RICKY was able to provide an excellent customer expirience.
Best,
Jose Murcia
Verified Customer
Thank you Norma Espinoza (W7092). She has made me a customer of your dealership for life.
Thank you for taking the time to fill out the survey. Thank You for choosing Garden Grove Hyundai as your service provider. were glad norma was able to provide an excellent customer expirience.
Best,
Jose Murcia
Verified Customer
I apologize for your poor service experience. We strive to provide every customer with 5-star service. I will certainly investigate to see where we failed to meet your expectations. We know you have many options and appreciate your business. Feel free to contact me at your earliest convenience to discuss any further concerns, questions or help that is needed.
Best,
Jose Murcia