Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

2258 Reviews

ReScore Reviews™ (50)

ReScore
Overall Rating 4.12/5Overall Rating 4.12/5Overall Rating 4.12/5Overall Rating 4.12/5rating 4.12
Original
Overall Rating 2.1/5Overall Rating 2.1/5rating 2.1rating 2.1rating 2.1
92% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


SC
Suzanne C.
Costa Mesa, CA
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Great service, friendly employees
I came in for an oil change. I also had a part on my car that needed replacing. I mentioned it and they located it at another dealership for me and put it on. I really appreciate it !
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 11/20/2018

Excellent to hear. We appreciate your support and business. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

TT
Tuan T.
Fountain Valley, CA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Good
Good
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 11/20/2018

great to hear from you. Thank you for your business and feedback.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

JK
James K.
Irvine, CA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Alex was great!
Timely service, friendly attitude and detailed answers to my questions.
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 11/20/2018

Thank you for your time and feedback, we appreciate your support and business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

DG
Dana G.
Huntington Beach, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
Oil change at the dealership
Took my car for maintenance and oil change here because I used a coupon that was sent to me thru email. Service and the customer here is great. Very helpful and in time. I'll come back if have a coupon. If no coupon it'll be too pricey for my budget.
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 11/20/2018

Thank you for your time and feedback, we appreciate your business. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

JM
Jantima M.
Mission Viejo, CA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Good services
Good services
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 11/20/2018

Thank you for your feedback. We appreciate your support and business. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

AG
Ana G.
Riverside, CA
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Great service
The staff is very friendly and keeps me up to date with the services I need
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 11/19/2018

Thank you so much for taking the time to give us feedback. We appreciate your business and support. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

DP
Danny P.
Huntington Beach, CA
2014 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Helpful
Customer service is great and professional
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 11/19/2018

Great to hear. Thank you for taking the time to give us feedback. We appreciate your support and business. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

ME
Melissa E.
Westminster, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Service is always great!
Ben, the service technician is always helpful and pleasant to work with. He explains everything in a way that’s easy to understand and is always friendly and honest. I do not feel like the dealer is out to take my money, and instead always feel accommodated. Plan on using this service department for a very long time!
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 11/18/2018

Great feedback. We appreciate you taking the time to share your experience. We also appreciate your continued support and business. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

RC
Ravindra C.
Arcadia, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Great service
I am always happy to come and have my vehicle serviced at this Place. Service Technician Ben is a Great Person. He always gives his best attention o customers.
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 11/18/2018

We appreciate your time for feedback. Thank you for your continued business. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

TW
Twilight W.
Anaheim, CA
2014 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Awesome Dealership
Thank You for always taking great care of me during my visits. Alsoi, Ben in the service dept. is a real asset to Hyundai.
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 11/18/2018

We appreciate your continued business and taking the time to give feedback. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

SN
Sharon N.
Garden Grove, CA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Great customer service.
Service team did an outstanding job. I asked a few questions about other services that may need to be completed on my car. I received the answer within a few minutes.
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 11/18/2018

Thank you for your time and feedback. We appreciate your support and business. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

TP
Thong P.
Garden Grove, CA
2017 Hyundai Sonata Plu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Alex & the service team
fabulous service thanks
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 11/18/2018

Great to hear. Thank you for your time and feedback. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

RT
Robert T.
Huntington Beach, CA
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
The dreaded yellow light....
My engine light came on and along with it a screen that indicated I should go to the dealer. I made the appointment and went in the next morning. The customer service tech was awesome, came and explained the problem. A gas cap seal had gone bad. After doing the replacement of tge gasket, changing my oil and giving my car a wash and inside detail I was ready to go,
Great service with a smile! I loved it.
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 11/16/2018

Great story. Thank you for your time and feedback. We appreciate your business. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

Verified Customer
Stanton, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
good customer service
awesome!
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 11/16/2018

Excellent to hear. Thank you for your time, feedback and business. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

YK
Young K.
Cypress, CA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Good service!
Good service by Joel Aleman who is my service advisor
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 11/15/2018

we appreciate your taking the time to give us feedback. Thank you for your support and business.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

Verified Customer
Garden Grove, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Great customer service!
Marcel was great!
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 11/14/2018

Thank you for your time and feedback. We appreciate your business. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

GT
Gloria T.
Orange, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Great service
Brought my car in for a routine oil change with no appointment on a Saturday. Marcel took me in. He notified me of a recall and had the work done in about 1 hour. I was happy with the rapid service. Thank you.
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 11/14/2018

Great to hear. We appreciate your time for feedback, and business. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

JK
Jong K.
Garden Grove, CA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
engine oil change
responds all questions and service in proper manner.
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 11/14/2018

Excellent to hear. thank you for your time and feedback.



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

DH
Dorothy H.
Garden Grove, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Thanks Marcel!
Marcel was my service guy and he was awesome! He really helped me out and was funny and cool! He was on top of things and made me feel like I was greatly taken care of! Thanks Marcel!
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 11/14/2018

Thank you for your support and business. We appreciate your feedback. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100

TT
Tram T.
Huntington Beach, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Great Services
Ben and other staffs are very helpful. They provided a great service every time I brought my car in. Thank you very much!
CRAIG A., Service Director from Russell Westbrook Hyundai of Garden Grove responded on 11/14/2018

Great to hear. Thank you for your feedback and business. 



best regards,

Craig Atchison
Service Director
Russell Westbrook Hyundai of Garden Grove
craiga@russellwestbrookautomotive.com
714-741-3100