Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

1605 Reviews

ReScore Reviews™ (63)

ReScore
Overall Rating 4.0476198/5Overall Rating 4.0476198/5Overall Rating 4.0476198/5Overall Rating 4.0476198/5rating 4.0476198
Original
Overall Rating 2.26984/5Overall Rating 2.26984/5rating 2.26984rating 2.26984rating 2.26984
91% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


Verified Customer
Denver, CO
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Quick service-I know the time frame and they stick to that, or they are quicker than their estimate.
Great job!

MS
Mitchell S.
Denver, CO
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Alex my service advisor
Alex always provides a great experience! She's an asset to your shop!
CLIFFORD H., Service Manager from Shortline Hyundai responded on 07/17/2018

Thank you for your 5 stars

Cliff Hergemueller
Service Manager
303-577-2272

JA
Joe A.
Aurora, CO
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Excellent customer service
Excellent customer service
CLIFFORD H., Service Manager from Shortline Hyundai responded on 07/17/2018

Thank you for your business and 5 stars

Cliff Hergemueller
Service Manager
303-577-2272

MH
Mark H.
Aurora, CO
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Poor service, to resolved misunderstanding, to great service results, again.
Service dept has always been the best, once our misunderstanding was resolved, this service dept was back in first place for all my Hyundai service needs.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/16/2018 Category: Service
poor service
poor service
CLIFFORD H., Service Manager from Shortline Hyundai responded on 07/16/2018

Hello Mark,

sorry for any issue we have casued for you, I just called you at the number you left on the review and left a voice mail for you. I would like to resolve any issue we have cause for you. I will wait for your return call to work with you on getting things resolved.

Cliff Hergemueller
Service Manager
303-577-2272
CLIFFORD H., Service Manager from Shortline Hyundai responded on 07/17/2018

Thank you mark for the rescore

Cliff Hergemueller
Service Manager
303-577-2272

RH
Robert H.
Bennett, CO
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Great Service!
Always get great service at Shortline. Their phone systems needs work, but once you get in, everything is great!
CLIFFORD H., Service Manager from Shortline Hyundai responded on 07/16/2018

Thank you for your business and 5 star review

Cliff Hergemueller
Service Manager
303-577-2272

Verified Customer
Denver, CO
2013 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2018 Category: Service
Service Completed Quickly
Service completed in a timely fashion.
CLIFFORD H., Service Manager from Shortline Hyundai responded on 07/16/2018

Thank you for your review

Cliff Hergemueller
Service Manager
303-577-2272

SS
Steven S.
Denver, CO
2017 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2018 Category: Service
Oil Change
Everyone was very friendly but I cannot gove a five rating due to the amount of time for an oil change.
CLIFFORD H., Service Manager from Shortline Hyundai responded on 07/16/2018

Thank you for your review and feedback.

Cliff Hergemueller
Service Manager
303-577-2272

Verified Customer
Aurora, CO
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Assistance
My customer service person was very helpful and prompt in assisting me.
CLIFFORD H., Service Manager from Shortline Hyundai responded on 07/16/2018

Thank you for your business and review

Cliff Hergemueller
Service Manager
303-577-2272

Verified Customer
Aurora, CO
2013 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
Knock sensor??
Good
CLIFFORD H., Service Manager from Shortline Hyundai responded on 07/16/2018

Thank you for the review

Cliff Hergemueller
Service Manager
303-577-2272

MK
Matthew K.
Strasburg, CO
2013 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Great and timely service
Alex, the svc tech is great. Follows thru and keeps the customer apprised of the situation. You do a great job. Thx
CLIFFORD H., Service Manager from Shortline Hyundai responded on 07/13/2018

Thank you for your review

Cliff Hergemueller
Service Manager
303-577-2272

KK
Kyung K.
Aurora, CO
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Everything good!
So fast and kindly!!!
CLIFFORD H., Service Manager from Shortline Hyundai responded on 06/08/2018

Kyung,

Thank you for your 5 star review

Cliff Hergemueller
Service Manager
303-577-2272

Verified Customer
Littleton, CO
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Fast and reliable service
Return visit to Shortline for regular service. Easy to get an appointment and the service was completed quickly.
CLIFFORD H., Service Manager from Shortline Hyundai responded on 06/07/2018

Thank you for your 5 stars

Cliff Hergemueller
Service Manager
303-577-2272

MG
Michael G.
Aurora, CO
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
shortline service
quick work
CLIFFORD H., Service Manager from Shortline Hyundai responded on 06/05/2018

Thank you for your star review


HY
Hee Y.
Aurora, CO
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
1
Great service!
CLIFFORD H., Service Manager from Shortline Hyundai responded on 06/05/2018

Hee,

Thank you for your review


RF
Robert F.
Englewood, CO
2012 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Good service
The service was quick and efficient.
CLIFFORD H., Service Manager from Shortline Hyundai responded on 06/05/2018

Robert,

Thank you for your 5 star review, see you next visit


Verified Customer
Aurora, CO
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Repeat customer
I had my timing belt replaced and oil changed. I was very pleased with the service I received, and the price was very reasonable! Will return again :)
CLIFFORD H., Service Manager from Shortline Hyundai responded on 06/04/2018

Thank for the 5 stars


Verified Customer
Denver, CO
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Exceptional service
Quick. Did all I requested.
CLIFFORD H., Service Manager from Shortline Hyundai responded on 06/04/2018

Thanks for the 5 stars


MB
Michael B.
Denver, CO
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Service
very good short time wait
CLIFFORD H., Service Manager from Shortline Hyundai responded on 06/04/2018

Michael,

Thank you for your business and 5 stars


JM
Jack M.
Aurora, CO
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Hyundai
Always great service and professional
CLIFFORD H., Service Manager from Shortline Hyundai responded on 06/04/2018

Jack,

Thank you for your 5 stars


LO
Lecia O.
Denver, CO
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2018 Category: Service
Service
Alex was great answered all my questions and text me after to make sure all was well. Service was great.
CLIFFORD H., Service Manager from Shortline Hyundai responded on 06/04/2018

Lecia,

Thank you for your 5 stars