ReScore Reviews™ (56)

ReScore
Overall Rating 4.0535732/5Overall Rating 4.0535732/5Overall Rating 4.0535732/5Overall Rating 4.0535732/5rating 4.0535732
Original
Overall Rating 2.28571/5Overall Rating 2.28571/5rating 2.28571rating 2.28571rating 2.28571
90% Would Recommend
100% Business Response
Latest Review 1 day ago
Donald O. on 11/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Owner"
Clean, quick, friendly
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/18/2017
Service Type: Repair
Review Created: 11/21/2017 12:09 PM
Clifford H., Service Manager at Shortline Hyundai responded on 11/21/2017

Thank you for taking the time to send us your feedback, I would like to thank you for your business and being loyal to Shortline
Hyundai. See you next visit.

Thank You,
Cliff Hergemueller
Service Manager
303-577-2272

MICKEY J. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Service was great! They gave my car a good washing. Customer Service was great.
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/21/2017 11:32 AM
Clifford H., Service Manager at Shortline Hyundai responded on 11/21/2017

Thank you for taking the time to send us your feedback, I would like to thank you for your business and being loyal to Shortline
Hyundai. Thank you for the 5 star review. See you next visit.

Thank You,
Cliff Hergemueller
Service Manager
303-577-2272

Lawrence R. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
This was my first oil change after purchasing a new Hyundai Sante Fe Ultimate. I was in and out in about 35 minutes on a Saturday morning. What a great surprise and my Service person, Alex, was great! She was very helpful and made me feel very welcome. I have nothing but a positive impression with the folks at Shortline Hyundai! My sales person was Yulia and she was the best as well!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/18/2017
Service Type: Maintenance
Review Created: 11/21/2017 10:31 AM
Clifford H., Service Manager at Shortline Hyundai responded on 11/21/2017

Lawrence,

Thank you for taking the time to send us your feedback, I would like to thank you for your business and being loyal to Shortline
Hyundai. Thank you for the 5 star review. See you next visit.

Thank You,
Cliff Hergemueller
Service Manager
303-577-2272

Nataniel J. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Place!"
The folks at Shortline Hyundai always provide me with great service and great attitudes!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/16/2017
Service Type: Repair
Review Created: 11/21/2017 08:30 AM
Clifford H., Service Manager at Shortline Hyundai responded on 11/21/2017

Nataniel,

Thank you for taking the time to send us your feedback, I would like to thank you for your business and being loyal to Shortline
Hyundai. Thank you for the 5 star review. See you next visit.

Thank You,
Cliff Hergemueller
Service Manager
303-577-2272

Steven E. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"45000 mile service"
Had my Hyundai Santa Fe in for a 45000 mile service. As usual with Shortline it was in and out very quickly. I walked down to the nearby gym at Lowry and by the time my workout was done, I got a call that my car was ready.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/18/2017 11:05 AM
Clifford H., Service Manager at Shortline Hyundai responded on 11/20/2017

Steven,

Thank you for taking the time to send us your feedback, I would like to thank you for your business and being loyal to Shortline
Hyundai. Thank you for the 5 star review. See you next visit.

Thank You,
Cliff Hergemueller
Service Manager
303-577-2272

Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Great dealership, excellent customer service.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/17/2017 06:24 PM
Clifford H., Service Manager at Shortline Hyundai responded on 11/20/2017

Thank you for taking the time to send us your feedback, I would like to thank you for your business and being loyal to Shortline
Hyundai. Thank you for the 5 star review. See you next visit.

Thank You,
Cliff Hergemueller
Service Manager
303-577-2272

Melanie D. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"close to home"
sales was AWFUL - service is wonderful
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/16/2017 07:58 PM
Clifford H., Service Manager at Shortline Hyundai responded on 11/17/2017

Melanie,

Thank you for taking the time to send us your feedback, I would like to thank you for your business and being loyal to Shortline
Hyundai. Thank you for the 5 star review. See you next visit.

Thank You,
Cliff Hergemueller
Service Manager
303-577-2272

Verified Customer on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt service "
Timely, quality service. Service coupons also a plus.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/16/2017 06:55 PM
Clifford H., Service Manager at Shortline Hyundai responded on 11/17/2017

Thank you for taking the time to send us your feedback, I would like to thank you for your business and being loyal to Shortline
Hyundai. Thank you for the 5 star review. See you next visit.

Thank You,
Cliff Hergemueller
Service Manager
303-577-2272

Verified Customer on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
My vehicle was taken care of in a timely manner and I'm quite satisfied with the service.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 05:05 PM
Clifford H., Service Manager at Shortline Hyundai responded on 11/17/2017

Thank you for taking the time to send us your feedback, I would like to thank you for your business and being loyal to Shortline
Hyundai. Thank you for the 5 star review. See you next visit.

Thank You,
Cliff Hergemueller
Service Manager
303-577-2272

Donald K. on 11/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Value"
Took longer than estimated.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/16/2017 11:28 AM
Clifford H., Service Manager at Shortline Hyundai responded on 11/16/2017

Thank you for taking the time to send us your feedback, I would like to thank you for your business and being loyal to Shortline
Hyundai. Looking at the repair order we needed to look at you Nav unit and fix the cross bars on your roof rack. That is waht added more time to the service.See you next visit.

Thank You,
Cliff Hergemueller
Service Manager
303-577-2272

Terrell J. on 11/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Lack of the little things."
I would recommend this product, but not for average customer service.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/16/2017 06:09 AM
Clifford H., Service Manager at Shortline Hyundai responded on 11/16/2017

Thank you for taking the time to send us your feedback, I would like to thank you for your business and being loyal to Shortline
Hyundai. Sorry for the issue we have caused for you, we are working to clean every car that comes in for service. We hand wash every car that comes in so it is hard to clean all of them given he time in the day. When you come in for your next visit just ask your advisor for the wash and vacuum and it will be completed. Thank you for your feedback and I know your next visit will be better for you. See you next visit.

Thank You,
Cliff Hergemueller
Service Manager
303-577-2272

Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient "
Brought lots of work to do when my oil change, alignment check, etc was scheduled. They were ready when I arrived and had completed the service work almost before I had my computer set up. Very impressed.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/15/2017 08:01 PM
Clifford H., Service Manager at Shortline Hyundai responded on 11/16/2017

Thank you for taking the time to send us your feedback, I would like to thank you for your business and being loyal to Shortline
Hyundai. Thank you for the 5 star review. See you next visit.

Thank You,
Cliff Hergemueller
Service Manager
303-577-2272

Jackson H. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Pleased"
Quick appointment schedule and fast work
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/15/2017 02:26 PM
Clifford H., Service Manager at Shortline Hyundai responded on 11/16/2017

Jackson,

Thank you for taking the time to send us your feedback, I would like to thank you for your business and being loyal to Shortline
Hyundai. Thank you for the 5 star review. See you next visit.

Thank You,
Cliff Hergemueller
Service Manager
303-577-2272

SANDY N. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean"
Just fine
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/15/2017 05:47 AM
Clifford H., Service Manager at Shortline Hyundai responded on 11/15/2017

Sandy,

Thank you for taking the time to send us your feedback, I would like to thank you for your business and being loyal to Shortline
Hyundai. Thank you for the 5 star review. See you next visit.

Thank You,
Cliff Hergemueller
Service Manager
303-577-2272

Cheryl P. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer svs was outstanding"
Very disappointed in having to pay for a CONMON PROBLEM with Hyundai brand. Gas latch failure
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/14/2017 03:47 AM
Clifford H., Service Manager at Shortline Hyundai responded on 11/14/2017

Cheryl,

Thank you for taking the time to send us your feedback, I would like to thank you for your business and being loyal to Shortline
Hyundai. Thank you for the 5 star review. See you next visit.

Thank You,
Cliff Hergemueller
Service Manager
303-577-2272

Jack M. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai"
Great svc and good people
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 04:30 PM
Clifford H., Service Manager at Shortline Hyundai responded on 11/14/2017

Jack,

Thank you for taking the time to send us your feedback, I would like to thank you for your business and being loyal to Shortline
Hyundai. Thank you for the 5 star review. See you next visit.

Thank You,
Cliff Hergemueller
Service Manager
303-577-2272

Dominga G. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff!"
From start to finish customer service was on point. At the end they told me what I could expect for my next visit which is always good to know ahead of time.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 03:40 PM
Clifford H., Service Manager at Shortline Hyundai responded on 11/14/2017

Dominga,

Thank you for taking the time to send us your feedback, I would like to thank you for your business and being loyal to Shortline
Hyundai. Thank you for the 5 star review. See you next visit.

Thank You,
Cliff Hergemueller
Service Manager
303-577-2272

JESSICA V. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and Reliable"
Excellent customer service, quick oil change, and totally hassle-free!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/13/2017 02:24 PM
Clifford H., Service Manager at Shortline Hyundai responded on 11/13/2017

Jessica,


Thank you for taking the time to send us your feedback, I would like to thank you for your business and being loyal to Shortline
Hyundai. Thank you for the 5 star review. See you next visit.

Thank You,
Cliff Hergemueller
Service Manager
303-577-2272

Verified Customer on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone there is very professional and courteous. "
Great! I will keep going there for all my future service needs.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/13/2017 07:16 AM
Clifford H., Service Manager at Shortline Hyundai responded on 11/13/2017

Thank you for taking the time to send us your feedback, I would like to thank you for your business and being loyal to Shortline
Hyundai. Thank you for the 5 star review. See you next visit.

Thank You,
Cliff Hergemueller
Service Manager
303-577-2272

Edward G. on 11/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Going the extra mile"
Thanks
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/11/2017 04:03 PM
Clifford H., Service Manager at Shortline Hyundai responded on 11/13/2017

Thank you for taking the time to send us your feedback, I would like to thank you for your business and being loyal to Shortline
Hyundai. See you next visit.

Thank You,
Cliff Hergemueller
Service Manager
303-577-2272

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