Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Don't let the appearance of the shop fool you, personally I love it. It reminds me of the old gas station/garage situated across from my grandparents house growing up. The man could fix anything, pulling parts seemingly from nowhere and was as honest as they get. I'm sure he knew exactly where everything was regardless of the appearance. Scott appears to be cut from the same cloth.