Business Solutions
SureCritic / South Riding Auto Collision
business image

South Riding Auto Collision

Average Score
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2.0
(2 Reviews)
-100
Write a Review

Score Details

5 stars
<1%
4 stars
<1%
3 stars
50%
2 stars
<1%
1 star
50%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

Categories
Contact
(703) 574-4739
No Business Hours Provided

Business Hours

* No Time Zone provided
25284 Pleasant Valley Rd Chantilly, VA 20152-1324
Get Directions
South Riding Auto Collision's Reviews
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2.0
(2 Reviews)
Write a Review
Recent Reviews
DB
gravatar
David B.
SUBA Forester X Automatic
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/16/2023
verified customerVerified Customer
4
Great final product, poor communication
The shop told me my car would take about a month to fix after going through insurance. One month goes by and I call them since I haven't heard anything. It turns out the car isn't ready because of delays getting parts. That's fine, delays happen, not a big deal but it would've been nice to have been informed as it happened. I call back 2 weeks later (since I hadn't heard anything since my other call) and they say it's not ready yet and they need a couple days. Okay, a little annoying but sure. I call back two days later and they say the car is ready, but it needs to be washed. It'll be ready that day or the next morning and that they'll call me to let me know. I hear nothing that day, or the next morning, so I call back around 1 pm. They answer and they say "oh sorry, they're washing it now and you can pick up the car at 3:30." I show up at 3:45 and the car wasn't even close to ready. They hadn't started washing it yet, so I have to wait for them to do that before I can leave. 30 minutes later, they finish washing the car and I get ready to leave. They hadn't replaced the sideview mirror, and it was visibly damaged. I point it out and they immediately start replacing it. While I'm waiting, they inform me that they have to pickup parts from another shop to be able to replace the pinstripes on the driver door, so I have the option of taking it to a different shop myself, or I can wait for them to get the parts and do the work. Long story short, I end up waiting about 2 hours from when I arrived before the car is actually ready. I completely understand delays and mistakes happen, but what I can't understand is telling someone that a car is ready when it isn't. I would have been fine (maybe a little annoyed) waiting another day for the car to be finished, but instead I had to take a half day off of work to pickup a car that wasn't even ready until after the workday ended.
Credit where credit is due, the final product looks fantastic and I can't complain at all about the quality of the work. The car looks great!
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.