Reviews
MW
MARC W.
West Newbury, MA
Chevrolet Silverado 1500
Verified
Exceptional Service!
This was my first experience with State Automotive. I have pretty much never encountered this level of service at an Automotive Repair business. I went there to have new wheels fitted to my vehicle which were being provided by TireRack. When the wheels arrived it was found that there was an issue with one of the wheels and it would not balance. Andrew spent over two weeks playing the middleman between myself and TireRack explaining to them how the wheel was defective and arranging for a new no-charge replacement. He kept in constant contact with me throughout the entire process providing excellent service the entire time. This is above and beyond what I would have expected from him.
in the end everything has been resolved and needless to say State Automotive is now where I will take my vehicle for all service work! Thanks for a great experience!!
in the end everything has been resolved and needless to say State Automotive is now where I will take my vehicle for all service work! Thanks for a great experience!!
Recommended
TG
THOMAS G.
Newbury, MA
Nissan Murano
Verified
Detail job. Car looks great, but
Car looked and smelled great. Like new. But, leather/vinyl protector overspray was on center console and front and rear windows were very smudged and streaky. Almost like they were cleaned and then over spray got on them also.
Also wish that a clay bar was used prior to the wax to smooth the finish. Car looks great but if you feel it you can feel a little graininess.
Maybe another level of detail should be added to include the bar.
Also wish that a clay bar was used prior to the wax to smooth the finish. Car looks great but if you feel it you can feel a little graininess.
Maybe another level of detail should be added to include the bar.
Recommended
KP
KERRI P.
Newbury, MA
Volvo XC90
Verified
Amazing. Like new.
Thank you!
Recommended
TP
THOMAS P.
North Andover, MA
Chevrolet Silverado SS
Verified
visit
Had my truck towed to the shop on 9/21. Paid 300.00 to install a battery because it would not start, got it home and still doesn't start. place sucks!!!!
Andrew d., LLC Manager from State Automotive Repair responded on 10/16/2018
The vehicle was towed in as a no start. Upon arrival we tested the charging system and found the battery testing as bad. We attempted a recharge of the battery and retested again. It called for a new battery based on the testing. We replaced the battery with customer approval and kept the vehicle over night and retested the charging system in the morning and the battery tested good. In addition, we tested the alternator and starter and both were testing fine. We test drove the vehicle and returned to our facility and again retested and all tested OK again. During the day, between other appointments, we returned to the vehicle and performed test starts and the vehicle started on every attempt. We also performed an oil change with customer approval. The final invoice was $303.20. We only charged for one charging system test and did not charge for the other tests. We also provided a AAA discount on our labor. I was sorry to learn that there was an additional issue with the customer's vehicle, but we did not find any other issues at the time of the customer's visit even with additional tests, and we are not the type of facility that throws parts at a problem. We also provided the computer report that the battery was bad upon arrival to the customer as evidence of a battery issue.
JS
JACK S.
Newburyport, MA
BMW 328i
Verified
State Automotive / First Time Customer
Having my car detailed recently was my first experience with State Automotive Repair. I could not have been happier! The staff was very friendly, extremely professional and very accommodating. The detailing was the best I've ever had on any car I've owned. I'll definitely go back again. We were so impressed that we set up an appointment for a 30K mile checkup for my wife's car. Five stars!
Recommended
SP
SUSAN P.
Newburyport, MA
Kia Sportage
Verified
Very convenient
The shop is within walking distance and the owner Andrew explained everything about my car so I could understand. I will definitely bring my car back for service and recommend to my family and friends.
Recommended
RB
RICHARD B.
Newburyport, MA
Ford Fusion
Verified
Auto repair by people who care
State has been working on our vehicles since I discovered them 18 months ago. One of my first impressions: this group actually cares about you and your vehicle. It is a feeling that I have never experienced before at any place servicing my cars. There isn't a waiting room with a wide screen tv and leather chairs, staffed by brushed and coiffed folks wearing flat insincere smiles. Rather, everyone at State, I have found, cares about getting it right, pricing fairly, and making sure your whole experience is a good one. You can just feel when people are sincere, and at State I have found in my many service appointments, that they truly are.
Recommended
Verified Customer
Rye, NH
Ford Focus
Verified
Nice shop and good people
I stopped in for an oil change and to have my tires filled. The team there was very helpful and even pointed out a few items that my car will need fixed soon. They took the time to explain the issues in plain English and even emailed me quotes in different price ranges so I could make an informed decision.
Recommended
Verified Customer
Newbury, MA
Volvo XC90
Verified
Detailing
Flawless job and great special attention to the Chocolate lab dog hair in the back!
Recommended
PH
PATRICIA H.
Newburyport, MA
Honda CR-V
Verified
Just in the nick of time
One of my windshield wipers gave up the ghost the day heavy thunderstorms were forecast. Andrew kindly waited a few minutes after his normal closing time in order correct the problem. I was very appreciative, as the next day it poured while I was driving home from work. I would have had to pull over and wait out the storm if both wipers had not been fully functional.
Recommended
SS
SCOTT S.
Newburyport, MA
Honda Accord Sdn
Verified
Professional, comprehensive, and friendly, as always
Andrew, Dana, and their team are consistently professional, thorough, and friendly. We've used them for service for some years, and trust them to say when something needs servicing, whether it may be deferred, etc.
Recommended
Verified Customer
Franconia, NH
Subaru Forester
Verified
I am new there, and they treated me very well.
State Automotive was quick to schedule me for an estimate, and they provided it promptly via the internet; I was also able to pay by PayPal, which was very convenient. Their service and attentiveness was very good. Their location -- right next to the Newburyport train station -- can't be beat for those commuters who want to drop off and pick up their car without any hassle.
Recommended
Verified Customer
Rowley, MA
Toyota Corolla
Verified
Wonderful auto repair & maintenance
I have been going to this business for several years now. They keep my car running right. I have only good news to tell you because they are always friendly, knowledgeable and trustworthy. They have very cute loaner vehicles as well. I highly recommend State Automotive for all of your vehicle’s needs.
Recommended
TA
TERRY A.
Newburyport, MA
Honda Element
Verified
Inspection Sticker
Had an appointment for Tuesday 15th at 9am. I arrived on time & was pleasantly welcomed & taken in promptly. Inspection done within a half hour. My maintenance light had been on for several days, indicating due for an oil change. I was surprised that it was never mentioned before or after my inspection. Upon picking up my car I ask if anyone had noticed it & the response was kind of “ No, not really “. That seemed odd to me that no one in the garage brought it up during inspection. Otherwise, always pleased with the service at State Street Garage.
Recommended
RR
RANDY R.
Amesbury, MA
Acura TL
Verified
5 Star Sedan Detailing - Acura TL
Excellent service from both detailer and owner. The car looks great, couldn't have been more pleased.
Recommended
PA
PETER A.
Newbury, MA
Toyota Sienna
Verified
The Usual - First Class
There's nothing to add to the Review Title - the people, the workmanship - all first class.
Recommended
Verified Customer
Charlestown, RI
Ford F-150
Verified
Support during an emergency
While traveling last Sunday between RI and ME, our truck broke down along I-95. AAA towed the truck to State Automotive.
Monday at 8 AM, The owner called to discuss the breakdown. We had broken the power steering pump pulley that needed to be replaced.
My interaction with State Automotive was the most professional experience I ever had with any auto service company. The owner, Andrew de Bernardo and his team addressed the mechanical issue I had, found the most cost effective solution and got me back on the road as quickly as possible. They even advised me on some maintenance I should do on the truck in the future.
Wonderful service and professional and honest service providers.
Monday at 8 AM, The owner called to discuss the breakdown. We had broken the power steering pump pulley that needed to be replaced.
My interaction with State Automotive was the most professional experience I ever had with any auto service company. The owner, Andrew de Bernardo and his team addressed the mechanical issue I had, found the most cost effective solution and got me back on the road as quickly as possible. They even advised me on some maintenance I should do on the truck in the future.
Wonderful service and professional and honest service providers.
Recommended
PH
PATRICIA H.
Newburyport, MA
Honda CR-V
Verified
Superb service and meticulous workmanship
Thorough analysis and well-performed, regular maintenance is the reason I have never had any major issues with my car - and it has 83,000 miles on it. After two cars and more than a decade, I can say this is one of the best-run businesses I have ever has the pleasure of working with.
Recommended
BM
BARBARA M.
Salisbury, MA
Subaru XV Crosstrek
Verified
Great Service
I recently had my car detailed at State Auto. I was first impressed with their ease of service in setting an appointment, pick up and delivery service. I appreciate doing business with capable, upbeat service providers who make you glad you are doing business with them. They have this perfected. Then the perfect condition of my clean car was amazing. It looks like new. I will return again gladly.
Recommended
Verified Customer
Newbury, MA
Audi allroad
Verified
2013 Aud Allroad
As usual, the service and customer service was outstanding!!!
Recommended