ReScore Reviews™ (1)
in the end everything has been resolved and needless to say State Automotive is now where I will take my vehicle for all service work! Thanks for a great experience!!
Also wish that a clay bar was used prior to the wax to smooth the finish. Car looks great but if you feel it you can feel a little graininess.
Maybe another level of detail should be added to include the bar.
The vehicle was towed in as a no start. Upon arrival we tested the charging system and found the battery testing as bad. We attempted a recharge of the battery and retested again. It called for a new battery based on the testing. We replaced the battery with customer approval and kept the vehicle over night and retested the charging system in the morning and the battery tested good. In addition, we tested the alternator and starter and both were testing fine. We test drove the vehicle and returned to our facility and again retested and all tested OK again. During the day, between other appointments, we returned to the vehicle and performed test starts and the vehicle started on every attempt. We also performed an oil change with customer approval. The final invoice was $303.20. We only charged for one charging system test and did not charge for the other tests. We also provided a AAA discount on our labor. I was sorry to learn that there was an additional issue with the customer's vehicle, but we did not find any other issues at the time of the customer's visit even with additional tests, and we are not the type of facility that throws parts at a problem. We also provided the computer report that the battery was bad upon arrival to the customer as evidence of a battery issue.
Monday at 8 AM, The owner called to discuss the breakdown. We had broken the power steering pump pulley that needed to be replaced.
My interaction with State Automotive was the most professional experience I ever had with any auto service company. The owner, Andrew de Bernardo and his team addressed the mechanical issue I had, found the most cost effective solution and got me back on the road as quickly as possible. They even advised me on some maintenance I should do on the truck in the future.
Wonderful service and professional and honest service providers.