Suburban Hyundai Of Lansing


Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

452 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5rating 4.4
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
90% Would Recommend
100% Business Response
Latest Review 4 days ago
Subrat S. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
I am very much satisfied with what is being offered here. Service department staff are pretty good.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/15/2018 11:24 AM
DUANE M S., Service Manager at Suburban Hyundai Of Lansing responded on 02/15/2018

Thank you for the great review. I am glad we are doing a good job for you.

Duane Soulliere
Service Manager
517-913-9430
Barbara P. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people and service make it great"
I will continue to return to Hyundai of Lansing
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/15/2018 07:39 AM
DUANE M S., Service Manager at Suburban Hyundai Of Lansing responded on 02/15/2018

Thank you for such a great review Barbara! I am glad we were able to take such good care of you and your Tucson.

Duane Soulliere
Service Manager
517-913-9430
Verified Customer on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
Had a recall on my car i was called and told about it and set up an appointment i was in and out in no time was treated with respect and friendly service.
Vehicle: 2018 Hyundai Santa Fe
Category: Service
Service Date: 02/01/2018
Service Type: Repair
Review Created: 02/09/2018 07:51 PM
DUANE M S., Service Manager at Suburban Hyundai Of Lansing responded on 02/12/2018

Thank you for the great survey. I am glad we were able to get you and your vehicle taken care of.

Duane Soulliere
Service Manager
517-913-9430
Verified Customer on 02/09/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"My salesman is excellent "
I have done business with suburban on multiple occasions, I would highly recommend Richard Parker for anyone interested in purchasing a Hyundai. The Genesis G80 is as luxurious as advertised!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/09/2018 11:21 AM
DUANE M S., Service Manager at Suburban Hyundai Of Lansing responded on 02/09/2018

Thanks for the review.

Duane Soulliere
Service Manager
517-913-9430
Christine K. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"chris kuras"
Very efficient, courteous service
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 01/31/2018
Service Type: Repair
Review Created: 02/08/2018 06:50 PM
DUANE M S., Service Manager at Suburban Hyundai Of Lansing responded on 02/09/2018

Thanks for the great review Christine.

Duane Soulliere
Service Manager
517-913-9430
Verified Customer on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"K Rudolph"
The service I had was a recall notification regarding a switch replacement on the transmission. I was in and out in no time and the service Rep. when done, went over the service request and asked if I had any questions. Well done!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/01/2018
Service Type: Repair
Review Created: 02/07/2018 05:05 AM
DUANE M S., Service Manager at Suburban Hyundai Of Lansing responded on 02/08/2018

Thank you for the great review. I am glad The advisor went over everything with you, and the service was quick.

Duane Soulliere
Service Manager
517-913-9430
Verified Customer on 02/07/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"person"
waiting for part
Vehicle: 2005 Hyundai Sonata
Category: Service
Service Date: 02/01/2018
Service Type: Maintenance
Review Created: 02/07/2018 01:25 AM
DUANE M S., Service Manager at Suburban Hyundai Of Lansing responded on 02/07/2018

Thanks for the review.

Duane Soulliere
Service Manager
517-913-9430
Teresa W. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall replacement part"
Great service, friendly, clean and I’d recommend this dealership
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/02/2018
Service Type: Repair
Review Created: 02/06/2018 05:42 PM
DUANE M S., Service Manager at Suburban Hyundai Of Lansing responded on 02/07/2018

Thank you for the great review Teresa. I am glad we are able to take care of you and your Sonata.

Duane Soulliere
Service Manager
517-913-9430
Verified Customer on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly employees fast service"
Always provide good customer service. take good car of my car.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/06/2018 02:28 PM
DUANE M S., Service Manager at Suburban Hyundai Of Lansing responded on 02/07/2018

Thank you for the great review.

Duane Soulliere
Service Manager
517-913-9430
Verified Customer on 02/06/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Just very expensive "
Expensive
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/06/2018 07:09 AM
DUANE M S., Service Manager at Suburban Hyundai Of Lansing responded on 02/06/2018

THANKS FOR THE REVIEW.

Duane Soulliere
Service Manager
517-913-9430
Sharon C. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
I got there before my appt time, they got me in and out fast.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/31/2018
Service Type: Repair
Review Created: 02/06/2018 02:48 AM
DUANE M S., Service Manager at Suburban Hyundai Of Lansing responded on 02/06/2018

Thank you for the great review Sharon. I am glad we were able to get you in so fast.

Duane Soulliere
Service Manager
517-913-9430
Colleen M. on 01/28/2018
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Car roams the rode"
I’ll take it to my alignment shop have them check it out I know them personally
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/19/2018
Service Type: Maintenance
Review Created: 01/28/2018 08:10 AM
DUANE M S., Service Manager at Suburban Hyundai Of Lansing responded on 01/29/2018

Thank you for letting us know the issue. I looked at the appointment set by the call center, and nothing was noted about the swaying while driving. I am sorry about that. I am going to have Corey call you to see if we can get your vehicle in and check it out. Let me know if there is anything I can do for you.

Duane Soulliere
Service Manager
517-913-9430
James W. on 01/27/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Specific vehicle expertise "
Have had good experiences servicing my Hyundai. I like that they have expertise for my specific vehicle. Service has been effective, efficient and economical. They are 15 miles away which makes it challenging to coordinate service. Therefore I take the major service work to Suburban and more routine work to a local mechanic.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/19/2018
Service Type: Maintenance
Review Created: 01/27/2018 09:47 AM
DUANE M S., Service Manager at Suburban Hyundai Of Lansing responded on 01/29/2018

Thanks for the great review James, glad to see that we are taking care of you and your Santa Fe.

Duane Soulliere
Service Manager
517-913-9430
Angela B. on 01/27/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The people were very friendly."
I had my power steering replaced, it seems to be working great now...but as I drove off the lot I noticed a squeak at the rear of my vehicle that wasn't there before...and it's still randomly squeaking now...I'm hoping something didn't get loosened or damaged while my car was being repaired.
Vehicle: 2006 Hyundai Santa Fe
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/27/2018 06:57 AM
DUANE M S., Service Manager at Suburban Hyundai Of Lansing responded on 01/29/2018

Thanks for the review. Did you contact Corey about the issue you are having with the vehicle? If not, please do.

Duane Soulliere
Service Manager
517-913-9430
Christine C. on 01/26/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Suburban Hyundai is awesome! They treat you like family and they're so well versed in all their autos.l "
Everyone is great. They take the time to explain what needs to be done. Suburban Hyundai rocks!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/17/2018
Service Type: Maintenance
Review Created: 01/26/2018 06:06 AM
DUANE M S., Service Manager at Suburban Hyundai Of Lansing responded on 01/26/2018

WOW! Thanks for such a great review Christine. I am glad we are doing such a great job for you. Please let us know if you need anything.

Duane Soulliere
Service Manager
517-913-9430
Verified Customer on 01/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast Service"
Fast service
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 01/22/2018
Service Type: Maintenance
Review Created: 01/25/2018 10:58 AM
DUANE M S., Service Manager at Suburban Hyundai Of Lansing responded on 01/26/2018

Thank you for the great review.

Duane Soulliere
Service Manager
517-913-9430
Dale D. on 01/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service"
Brought my car in as a drop off and within a few hours it was done way faster than anticipated and cheaper than originally expected too
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/18/2018
Service Type: Maintenance
Review Created: 01/24/2018 10:53 AM
DUANE M S., Service Manager at Suburban Hyundai Of Lansing responded on 01/26/2018

Thanks for the great review Dale. I am glad we were able to take care of everything for you.

Duane Soulliere
Service Manager
517-913-9430
Marla S. on 01/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Fast and friendly.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 01/20/2018
Service Type: Maintenance
Review Created: 01/23/2018 01:10 PM
DUANE M S., Service Manager at Suburban Hyundai Of Lansing responded on 01/23/2018

Thanks for the great review Marla. i am glad we were able to take care of you.

Duane Soulliere
Service Manager
517-913-9430
Verified Customer on 01/23/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service"
Work is always done efficiently and fairly quickly.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/18/2018
Service Type: Repair
Review Created: 01/23/2018 11:52 AM
DUANE M S., Service Manager at Suburban Hyundai Of Lansing responded on 01/23/2018

Thanks for the review. I am sorry about the coolant issue. If we put it in it is the proper coolant. We don't use  anything but Hyundai coolant.

Duane Soulliere
Service Manager
517-913-9430
Mike/Maria A. on 01/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Accommodating, gave me a loaner car"
Very professional, would recommend Hyundai to friends
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/19/2018
Service Type: Maintenance
Review Created: 01/23/2018 11:40 AM
DUANE M S., Service Manager at Suburban Hyundai Of Lansing responded on 01/23/2018

Thanks for the great review. I am glad we were able to take care of everything for you and your Santa Fe.

Duane Soulliere
Service Manager
517-913-9430
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