Metro 25 - Firestone

I definitely recommend SuperTire in Taylor as the place to go for service on brakes and rotors. I reached out to several different service centers in my area thru their website to check on brake and rotor replacement costs. In less the 1 hour I received an email response from Mike Sternfeld (owner) . I feel my time was valued with a no nonsense / prompt response, that included walk-away costs from the information I provided about my car.
Some might think it's strange that I'm taking the time to write up a review celebrating this type of interaction, but I can say prompt customer service and follow-thru is first and lasting impression. I'm still waiting for responses back from over half of the other service centers I contacted. When I went in for service a few days later I was met with the same no nonsense from Kevin (staff member). Kevin is a very personable / charismatic guy that took my service order at the shop and contacted me immediately after confirming my fear about the rear wheel bearing. The service was completed the same day and in a few hours including replacement of the rear wheel bearing. All-in-all this was a great experience - 2 thumbs up!

Always looking forward to getting great car care and services from Metro 25. Always in and out in a jiffy, and the work that they perform is nothing but the best. I highly recommend Metro 25 Firestone to anyone and everyone that needs new tires or other Auto related repair service.

Very reasonable price for Service done

Service is good most of the time. They need more certified mechanics working, the wait time is ridiculous most days. I had to come back 2 days in a row to get my vehicle fixed.

As always a great experience here. I was having my snow tires removed and my regular tires put back on. It was done so quickly I couldn’t believe it. Thanks again to Mike and his staff

Got two new tires and a inner tie rod price was great service was quick in an out very honest an helpful

The work was fine except left off one lug nut,could of given better price and didn't give me
Accurate time it would take to finish job so I could of save my daughter all the time she
Waited there,! Makes me wonder how many other times something was left off ! Anyway
I will probably be Back in the future!!

Awesome.e service very friendly

the service is always great. they are fast and efficient and always follow up with a call to make sure i'm satisfied.

I had service done at your establishment . It was done correctly and timely. Your staff was great they treat the customer with respect. They make the customers feel appreciated. I would recommend you to everyone if they want work done correctly. Thank you H.Hill

The people that work there are very good. They treat the customers in the proper way make them feel appreciated . The work they do is is excellent. Will go back and tell friends.

At the busiest part of a Saturday & during the worse MI pothole season I can remember, this fasiclity managed to get my car in and out in 1hr. At this store these guys hustle! A very friendly & honest business for sure.

The service was awesome, the tire rotation only took 8 minutes. The man who wrote up the service order was acting like I was a bother, now my tire rotation was free so I wasn't a PAYING customer but still could have been a little more pleasant.

Very good experience, as usual. Technician who serviced my car was pleasant, knowledgeable, and explained in detail my problem.

Prompt service for a flat repair on a Sunday at a very reasonable price. And I have purchased several sets of tires here over the years and will continue to do so as needed.

Will never refer this place to anyone nor will my veihicle go back these people are rip off artist and please take me off the email list and loose my phone number

This place is professional, friendly and offers fast service.

I really enjoy bringing my Vehicle in for Service and also when you call and talk to Either Kevin or Mike very professional.

Fast friendly service every time! Great job

I received the most excellent service at your company. everyone seemed to work together to get the jobs done, they guy at the front desk was very uplifting with his tone. He was very customer service savvy. thank you for everything. I will defendantly return for more auto-service.