Service Manager refuses to honor warranty coverage
I brought my '17 Sonata in for its reutine oil change and tire rotation. I also requested that the team look at the upholstery on the front leather seats, because I feel the leather is discoloring abnormally, potentially due to the heating/cooling elements in the seats. The seats are covered in the 5yr/60K bumper to bumper warranty and I wished to make a claim. The service manager very rudely explained to me that he would not pay to ship the seat covers to Hyundai, because he would end up having to "eat the cost." I explained to him that I clean and condition the seats regularly and believe the discoloration is not normal wear and tear. He blew off my concern and said "I won't send them." Before ending the conversation I made sure I was understanding the situation correctly and asked "So, you will not send the seats in under the warranty because you don't want to pay to send them?" To which he said "Yes" and walked away. This treatment and philosophy for dealing with warranty coverage is just unacceptable.
However, I will note that the desk tech I was working with is always superb and super helpful. Management is, unfortunately, another story.