Overview

Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5rating 4.49

150 Reviews

91% Would Recommend
Latest Review 5 days ago

Reviews


JJ
Jack J.
Gary, IN
Chrysler Town & Country SWB
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
Jack said he has been going to this business for years. He did, however, feel at his last visit the price for work seemed high.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 06/21/2018

Jack, thank you for the great review! We really appreciate the repeat business. We feel as if our prices are honest and competitive in the market. If you feel there was an error, or were not satisfied with the service, please give us a call at              219-836-1043. Thanks


VL
Violet L.
Highland, IN
Buick LaCrosse
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Violet said she was happy with everything at the business and they also gave her a ride home.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 06/15/2018

Violet, thank you for the awesome 5 star review!


CD
Cynthia D.
Hammond, IN
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Cynthia said that everything with the service worked out really well.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 06/15/2018

Cynthia, thank you for the 5 star review! We really appreciate it!


VS
Vanessa S.
East Chicago, IN
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Vanessa said they were really good.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 06/15/2018

Vanessa, thank you for the great review!


KB
Kaley B.
Gary, IN
Chevrolet Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Kaley said the employees provided good customer service. They knew what they were doing and were able to get her vehicle fixed in time for her to go to work.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 06/15/2018

Kaley, we always strive to provide excellent customer service. Thanks for the great review!


PB
Pricilla B.
Schererville, IN
Ford Flex
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Pricilla said this business has a good staff. They were courteous and kept her informed.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 06/15/2018

Pricialla, thank you for the kind words and great review. We really appreciate the 5 stars!


KE
Kyle E.
Hammond, IN
Dodge Avenger
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2018 Category: Service
Kyle said the business was not perfect but everything got done.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 06/07/2018

Kyle, thanks for the great review we really appreciate it. If there is anything we can do to improve our service please let us know. Feel free to call anytime at 219-836-1043.


TM
tim M.
Lisle, IL
Kia Optima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018
Helped My Urgent Request!
I was going out of town and needed to have an important fix on my vehicle (on a Sunday). After calling around to multiple shops, I kept being told they’re booked, or were closing soon. When searching Google for shops close to my work, I gave them a call. They were definitely willing to check my vehicle out, AND their hours were great. If it wasn’t for this vehicle, my vacation would have been very annoying. But they took the time and made it right! Reasonable pricing, too. Everyone at the location handled my situation professionally and my car was sitting right in front waiting for me when I got there! I will go back if I need anything else done urgently, because unlike the competitors, these guys stepped it up!
Mark B. from Auto-Fix responded on 05/31/2018

Tim, thanks for the awesome review! We really appreciate the 5 stars and are very happy that you were able to continue on with your vacation as planned. Stop by anytime for fast, friendly, convenient vehicle services!


TV
Tracy V.
Highland, IN
Chevrolet Chevy Express
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Tracy said that the vehicle is her only form of transportation and she relies on it every day. Since the repair she has had no issues.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 05/22/2018

Tracy, thanks for the awesome review! We are glad to hear you had a good experience, and look forward to seeing you for all other vehicle needs.


BH
Brianna H.
Monee, IL
Mitsubishi Outlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Brianna said the business did a good job because she has not had to return with her vehicle.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 05/22/2018

Brianna, thanks for the 5 stars! We will do everything we can to keep your car on the road for many miles to come.


MF
Mike F.
Hammond, IN
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Mike said the service was good.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 05/22/2018

Mike, thanks for the great review! We will continue to provide quality customer service.


MS
Michelle S.
Highland, IN
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018
very kind people
Called back when asked to. Had a issue with that before.
Mark B. from Auto-Fix responded on 05/22/2018

Thanks for the 5 stars! We always try to get back to our customers in a timely fashion. If for some reason you cannot get ahold of a store, please call the corporate office at 219-836-1043.


LJ
Leslie J.
Gary, IN
Cadillac DTS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Leslie said the manager did a wonderful job, he was so honest, kind and understanding. He went into great detail while explaining what was done and even took her for a ride.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 05/22/2018

Leslie, we really appreciate the 5 star review! Our goal is to always provide excellent customer service. We are glad to hear you had a good experience, and look forward to seeing you next time your vehicle needs service. Thanks!


JH
John H.
Gary, IN
GMC Yukon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
John said his service was good.
This review was collected via phone interview by Customer Research Inc.

DB
Dena B.
Munster, IN
Volvo S60
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Dena said she is very satisfied. They were communicative and did the best they could.
This review was collected via phone interview by Customer Research Inc.

BF
Bankole F.
Schererville, IN
Toyota RAV4
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2018 Category: Service
Bankole said he liked the way they attended to him and how fast they got the job done.
This review was collected via phone interview by Customer Research Inc.

LL
Leo L.
Saint John, IN
Pontiac Torrent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Leo said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CT
Chris T.
Hammond, IN
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Chris said the staff is very thorough, friendly, polite and knowledgeable.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 04/27/2018

 Thanks for the great review we really appreciate it. We look forward to seeing you at your next visit.


JT
Jodephine T.
East Chicago, IN
Chevrolet Malibu
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2018 Category: Service
Jodephine said the service was alright but the work took too long. She had to wait at the business for her vehicle and there were no shuttle services.
This review was collected via phone interview by Customer Research Inc.

LL
Leon L.
Whiting, IN
Volvo S40
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Leon said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 04/26/2018

Thanks for the great review we really appreciate it .