Overview

Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5rating 4.49

168 Reviews

92% Would Recommend
Latest Review 3 days ago

Reviews


DV
Diana V.
Griffith, IN
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Diana said this business has staff that is always very nice. They are honest and helpful.
This review was collected via phone interview by Customer Research Inc.

RC
Rashaad C.
Dyer, IN
Kia Optima
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/09/2018 Category: Service
Rashaad said the service was a little slow for just two tires and wipers.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 08/16/2018

Rashaad, we are sorry to hear that we did not complete your vehicle in the time frame that was expected. We look forward to seeing you again the next time your vehicle needs service, so that we can improve our score to 5 stars.


Verified Customer
Munster, IN
Toyota Highlander
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018
Friendly service
They were very friendly and beat the price overall that I was quoted by the dealer. It did take all day for the work to be done but hopefully it was done right.
Mark B. from Auto-Fix responded on 08/16/2018

Thank you for the good review. We apologize that your vehicle was not completed in the time frame that was expected. We look forward to seeing you again the next time your vehicle needs service so that we can improve our score to 5 stars. 


IO
Irene O.
Hammond, IN
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Irene said the business did not diagnose an oil leak correctly.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 08/16/2018

Irene, if you experienced a problem with your service please give us a call and let us know in greater detail at 219-836-1043. Thanks. 


ML
Moe L.
Schererville, IN
Toyota Venza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Moe said the staff always treated him right and their customer service was great. They are quick.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 08/16/2018

Moe, thank you for the great review! We pride ourselves on providing quality customer service. We will always be there with a smiling face to help you with any of your vehicles needs. 


FT
Francis T.
Steger, IL
Toyota Yaris
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Francis said he had to wait for one hour. The prices were too expensive.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 08/16/2018

Francis, sorry to hear that you were not satisfied with our prices or our service. Please give us a call and let us know how we can improve our customer experience at 219-836-1043. 


CC
Chuck C.
Harvey, IL
INFINITI I35
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Spoke with Sam. He said he had a good experience and it was done on time.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 08/16/2018

Sam, glad to hear that we got your vehicle fixed in a timely fashion. We will always be there to assist you with any of your vehicles needs. 


MH
Mike H.
Highland, IN
Chevrolet Avalanche
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Mike said that the place was courteous and efficient.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 08/16/2018

Mike, thanks for the great review! We are open 7 days a week and will always be there to help with any of your vehicles needs. 


DM
Danielle M.
Morocco, IN
Pontiac G6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Danielle said everything was done right on her vehicle at this business.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 08/16/2018

Danielle, thank you for the great 5 star review! We really appreciate the business and look forward to seeing you again the next time your vehicle needs service. 


EH
Eva H.
East Chicago, IN
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Eva said the staff was honest and thorough. She received a complete diagnostic evaluation which revealed numerous issues.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 08/16/2018

Eva, we are glad to hear that we could help find the issues you were having with your vehicle. Thank you for the great review!


WM
Wayne M.
Schererville, IN
GMC Sierra 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Wayne said he comes here quite a bit.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 07/31/2018

Wayne, thank you for the 5 star review! We look forward to seeing you again the next time your vehicle needs service. 


SA
Saleh A.
Griffith, IN
Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Saleh said he trusted this business with his vehicle. They fixed his vehicle in 2-3 days. He wanted to thank them for their service and would like them to keep up the good work.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 07/19/2018

Saleh, thank you for the review! We are happy to hear that you were satisfied with your service. If there is any way we can improve, please give us a call and let us know at 219-836-1043. 


SB
Summer B.
Griffith, IN
Jeep Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Summer said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 07/19/2018

Summer, thanks for the great review! If there is any way for us to improve our customer experience, please give us a call at our corporate office and let us know how we can improve at    219-836-1043. 


Verified Customer
Munster, IN
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
Alternator replacement on Ford pickup truck
My alternator went out late evening on a Saturday. I got it to Auto Fix and the work was completed mid afternoon Sunday. Nice to find a fully staffed repair shop open on Sunday. Professional, courteous staff. Highly recommend.
Mark B. from Auto-Fix responded on 07/11/2018

Thanks for the great review! We are always open 7 days a week and will be here to help you with any of your vehicle needs. 


AG
Antonio G.
Hammond, IN
Honda Civic Cpe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2018 Category: Service
Antonio said the business has good service.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 07/11/2018

Antonio, thanks for the good review. If there is any way for us to improve our service please give us a call and let us know at    219-836-1043. 


CN
Charles N.
Dyer, IN
Ford Thunderbird
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018
Terrific!!!!
The people at this location have been professional, kind, considerate and competent. I know nothing about cars, my car is old and had outlived availability of parts they have patiently and carefully worked with me through a process that has, hopefully, lead to a solution. They never give up on nuisances like me.
Mark B. from Auto-Fix responded on 07/11/2018

Charles, thank you for the fantastic review! We really appreciate the business, and all the kind words.


ML
Michael L.
Lansing, IL
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Michael said they did really work. He is very satisfied and happy. Also, he would recommend them to other people.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 07/11/2018

Michael, thanks for the great review! We really appreciate the kind words. We look forward to seeing you again the next time your vehicle needs service. 


EP
Erik P.
Dyer, IN
Kia Sorento
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2018 Category: Service
Erik said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 07/11/2018

Erik, thanks for leaving us the review! We really appreciate the business!


JJ
Jack J.
Gary, IN
Chrysler Town & Country SWB
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
Jack said he has been going to this business for years. He did, however, feel at his last visit the price for work seemed high.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 06/21/2018

Jack, thank you for the great review! We really appreciate the repeat business. We feel as if our prices are honest and competitive in the market. If you feel there was an error, or were not satisfied with the service, please give us a call at              219-836-1043. Thanks


VL
Violet L.
Highland, IN
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Violet said she was happy with everything at the business and they also gave her a ride home.
This review was collected via phone interview by Customer Research Inc.
Mark B. from Auto-Fix responded on 06/15/2018

Violet, thank you for the awesome 5 star review!