Tom Williams Collision Center

Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(1,976 Reviews)

94% Would Recommend
Latest Review 24 days ago

Reviews


JB
John B.
Mississippi
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2016 Category: Collision
John said they were very forthcoming on how his vehicle was doing and there was a lot of communication.

MM
Michael M.
Alabama
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/03/2016 Category: Collision
Michael said there had been one thing that did not get done, but as soon as he pointed it out they took care it.

ET
Eric T.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2016 Category: Collision
Eric said they did a good job.

KR
Kinch R.
Alabama
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/03/2016 Category: Collision
Kinch said he was satisfied with the service the business provided, but he will need to take his vehicle back. They forgot to plug his lights in, but he did not realize it until it was dark, and his warning lights came on.

MS
Manny S.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2016 Category: Collision
Manny said his vehicle was delayed about a week, because of the holidays, and the weather. He had no issues with the lateness.

JT
Janice T.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2016 Category: Collision
Janice said her vehicle was ready about 5 days later than promised due to a parts delay. She stated their employees were nice, courteous, professional, kind, and thorough. She mentioned this place of business had a wonderful atmosphere and offered loaner vehicles.

SH
Steve H.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2016 Category: Collision
Steve said Chat Harrington did a wonderful job honoring his commitments.

AG
Anthony G.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2016 Category: Collision
Anthony said the business did a great job, but it took longer than he expected. The estimated time of completion was two days. The business ordered the wrong part. So, the repairs took 8 more days to get a headlight replaced. He had to initiate contact with the business, to receive updates on the repair. He stated that the business refused to work with him on the cost of the rental.

KO
Kristen O.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2016 Category: Collision
Kristen said this business is good and she has no complaints. She liked the text repair status updates.

SH
Starla Bush H.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2016 Category: Collision
Starla said the owner of the business, Raul was very easy to work with. They were responsive, the people were courteous and the repairs were timely.

TS
Toya S.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2016 Category: Collision
Toya said this business did an excellent job on her vehicle.

KB
Katherine B.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2016 Category: Collision
Spoke with Katherine's husband. He said the business provided good service.

IW
Irene W.
Alabama
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/28/2016 Category: Collision
Irene said the work was great. She just did not like the long time it took to get done. They did not give her a promise date.

JS
Josie S.
Alabama
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/27/2016 Category: Collision
Josie said she is pleased with this business and they did a really good job. However, there is a noise coming from the rear of the vehicle while it is in motion and the fuel gauge is not working correctly. She is planning on having her daughter return in the next few days to have them look at these issues. Her vehicle was 2 to 3 days past the promise date due to a parts delay. She liked the email update she received but does not understand why they stopped after the promise date had posted.

JL
John L.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2016 Category: Collision
John said this business is very professional, informative, and they communicated with him well.

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