Tom Williams Collision Center

Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(1,975 Reviews)

94% Would Recommend
Latest Review 12 months ago

Reviews


AB
Adriane B.
AL
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2012 Category: Collision
Adriane stated she was satisfied with the repair service, except for 1 issue. She noticed a pin size dot on the hood, which reaches the metal of the hood. She did speak with a representative, and as a result, they advised her to bring her vehicle back at her earliest convenience. The business is 1 hour away, and she works the same hours as the business. She has had a busy schedule, and it would be an inconvenience to bring her vehicle back to the business, because she would have to take time off of work again. The staff also left a black substance on the inside and outside of her vehicle. The black substance is located on the head liner which touches the wind shield, all the way up the door portion. It was on the front driver's side door panel, and also on the driver's seat. Otherwise the staff performed a great job. The repair service was 1 week late, due to parts and shipping issue. Adriane stated it wasn't a big deal, and she understood the reason for the cause of delay. She did have to initiate phone calls every day to obtain updated information.

JP
Jacob P.
AL
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2012 Category: Collision
Jacob said his vehicle was ready a week later than promised because of issues with the insurance company. The insurance company was trying to screw him over by not fixing an area on his vehicle and this business made them return about five times to make sure they approved it. They were very prompt and went above and beyond for him.

JB
Jimmy B.
AL
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/29/2012 Category: Collision
Jimmy said he was satisfied with the repairs.

CH
Connie H.
AL
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2012 Category: Collision
Connie stated she was treated very professionally. Everything was fine. The service was very good.

WE
William E.
AL
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2012 Category: Collision
William said all the representatives at this establishment were very helpful. The vehicle was repaired to his expectations and was finished on time. He had heard good things from neighbors about this business and it is conveniently located.

RB
Richard B.
AL
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2012 Category: Collision
Richard said the service was good.

BP
Barbara P.
AL
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/29/2012 Category: Collision
Barbara said they were supposed to have her vehicle for three days, and it was there for six days instead. She said she had to go there to find out why her vehicle wasn't ready because she was not notified. She was told the guy who does the buffing was out. They should have contacted her.

JD
John D.
AL
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2012 Category: Collision
John said besides being a great experience, the work was done well and he got his vehicle back in a timely manner. Overall, he was treated well and everything was fine.

EW
Elise W.
AL
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2012 Category: Collision
Elise said this business is helpful, professional, friendly and she trusts them.

PS
Paige S.
AL
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2012 Category: Collision
Paige said she really likes the business, but the insurance company made it difficult to get a loaner vehicle.

MD
Mary D.
AL
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2012 Category: Collision
Mary said they were excellent. They gave her good service.

AM
Anita M.
AL
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2012 Category: Collision
Anita said this business was prompt, courteous and their price was good. Everything was fair. The man at this business was knowledgeable and she is very impressed. She is absolutely satisfied with the thoroughness of the person that prepared the estimate. She would absolutely recommend this business to others.

VW
Veronica W.
AL
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2012 Category: Collision
Veronica said she has no issues with this business and everything they said they would do, they did. She chose this business because they perform good work on Audi vehicles. Eric is wonderful.

LA
Lorene A.
AL
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2012 Category: Collision
Lorene said this business did a really good job, completed the repairs in a timely fashion, and she was really pleased.

JW
Jonathan W.
AL
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2012 Category: Collision
Jonathan said he chose this business because they have the best service advisor anywhere. His service advisor, Mr. A, is fantastic. He's great. Jonathan won't let anyone else touch his Lexus.

Displaying Review 1471 - 1485 of 1975 in total