Tom Williams Collision Center

Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(1,975 Reviews)

94% Would Recommend
Latest Review 12 months ago

Reviews


PC
Phil C.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2016 Category: Collision
Phil said the business did what they said they were going to do and at the price they quoted. They were not able to return his vehicle to the way it was but they were able to come to a compromise. He received timely text updates but they repeated the same messages which he said was pretty useless and he suggested they update their system so the texts reflect real time updates. He said he chose this facility because it is the only one in the area that works on BMW's. He added that just because they did not go over the price they quoted him, their prices are still too high, and it is not like there is another BMW business he can go to.

JM
Jason M.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2016 Category: Collision
Jason said the repairs were excellent, the business was very responsive and the work was timely.

DB
Donald B.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2016 Category: Collision
Donald said the customer service is phenomenal. John gives exceptional customer service and goes above the call of duty.

DD
Donna D.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2016 Category: Collision
Donna said she was pleased and happy with service.

CR
Caleb R.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2016 Category: Collision
Caleb said they provided great customer service and kept him well informed throughout the entire process. He was happy with the work they did.

JC
Jimmy C.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2016 Category: Collision
Jimmy said his overall experience was good. He was not satisfied with the person who prepared the estimate or the communication because he expected to talk with the estimator and she never talked with him. Also, she never went over the vehicle with him.

TH
Tyler H.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2016 Category: Collision
Tyler said they did what they said they would do and kept him updated throughout the process.

AD
Angelique D.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2016 Category: Collision
Angelique said she had no problems with the work performed by this business.

SH
Sally H.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2016 Category: Collision
Sally said this business kept her informed during the process. She received text messages. When she picked up her vehicle, it was spotless. They cleaned it and performed detail work.

IT
Irby T.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2016 Category: Collision
Irby said this business did everything just fine.

GG
Glenda G.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2016 Category: Collision
Glenda said she has always received great service from this business.

MA
Mahmoud A.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2016 Category: Collision
Mahmoud said they did a good job and he was kept very informed. Everything is very good and all the windows work but not from the panel on the driver side.

PM
Patrick M.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2016 Category: Collision
Patrick said the business did a great job.

CS
Chandler S.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2016 Category: Collision
Chandler said he always has a good experience with the business. Their facility is nice and up to date.

JB
Jeffery B.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2016 Category: Collision
Jeffery said this business communicated with him throughout the entire process.

Displaying Review 1 - 15 of 1975 in total