Town & Country Ford Body Shop

Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

1196 Reviews

97% Would Recommend
Latest Review over 1 year ago

Reviews


HM
Holly M.
Charlotte, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/24/2016
Did not complete my repair
I got rear ended on october 21st and needed a new bumper 2 new tail lights and the side quarter pannel fixed..it took an entire month for them to get it "fixed'...i went back 3 times because they said it was complete only to find horrible noticeable blemishes..finally they said to the ins company that they were finished and not going to satisfy me so i was forced to pick up my car with the plastic shipping wrap stuck and painted into the edge of my bumper...i will now need a repaint and am having to take them to court to make this right

CR
Clara R.
North Carolina
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2016 Category: Collision
Spoke with Clara's daughter. She said this business did a good job because the vehicle feels like it is driving well. They were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DW
Douglas W.
North Carolina
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2016 Category: Collision
Spoke with Anne. She said she dropped the vehicle off and Brian took care of everything, he called with updates keeping her well informed about the progress and the work they did was done well done.
This review was collected via phone interview by Customer Research Inc.

AC
Aaron C.
North Carolina
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2016 Category: Collision
Aaron said Brian did a great job. Everyone was personable and his vehicle was returned in a timely manner. He chose this facility on a random pick and did some research online.
This review was collected via phone interview by Customer Research Inc.

J
Jason
North Carolina
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2016 Category: Collision
Spoke with Jason. He said they will take it back sometime because the rear bumper is off on one side and he thinks it is possibly the driver's side.
This review was collected via phone interview by Customer Research Inc.

LL
Leveston L.
North Carolina
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2016 Category: Collision
Leveston said the business had good communication and they were finished on time.
This review was collected via phone interview by Customer Research Inc.

LW
Lemuel W.
North Carolina
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2016 Category: Collision
Lemuel said everything worked out great.
This review was collected via phone interview by Customer Research Inc.

PW
Pamela W.
North Carolina
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/11/2016 Category: Collision
Pamela said she is satisfied with the service the business provides but the ball is missing from the back of her vehicle. She was told that it was corroded underneath it but she told them since it was damaged in the wreck, she wants her vehicle to be returned to its original look. She said she is upset that she has to make calls to try to get this remedied. She was confused by her estimator because she was told two different estimates. She would recommend this business for the work they perform, with the understanding that each time she has used this facility, some part of her vehicle is always missing when it is returned to her.
This review was collected via phone interview by Customer Research Inc.

RB
Ralph B.
North Carolina
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2016 Category: Collision
Ralph said the business worked with him on the time he needed his vehicle repaired.
This review was collected via phone interview by Customer Research Inc.

MV
Maria V.
North Carolina
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2016 Category: Collision
Maria said they did a very good job repairing her vehicle. Some parts were on back order so her vehicle was a week later than the initial promise date.
This review was collected via phone interview by Customer Research Inc.

ED
Eric D.
North Carolina
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2016 Category: Collision
Eric said his vehicle was returned to him a couple days later than promised because the wrong part came in the right box. This business kept him well informed about the delay so it was not a bid deal to him. He is unsure whether he is satisfied with the estimate because additional damage was found so the repairs cost more than the original estimate.
This review was collected via phone interview by Customer Research Inc.

PF
Paul Robert F.
North Carolina
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2016 Category: Collision
Paul said it went very quickly and very painlessly. He did not have an estimate. He was there for a warranty piece to be replaced and this was covered under warranty.
This review was collected via phone interview by Customer Research Inc.

EY
Edi Y.
North Carolina
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2016 Category: Collision
Edi said this business did an excellent job, he was kept well informed and they did great work. His vehicle looks good. His vehicle was delayed because they found additional damage.
This review was collected via phone interview by Customer Research Inc.

BH
Betty H.
North Carolina
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2016 Category: Collision
Betty said this business is very courteous and up front with everything.
This review was collected via phone interview by Customer Research Inc.

AP
Arthur P.
North Carolina
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2016 Category: Collision
Arthur said this business was efficient, quick, and clear with the scheduled time. The prices were greatly estimated.
This review was collected via phone interview by Customer Research Inc.

JT
Justin T.
North Carolina
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2016 Category: Collision
Justin said this business did a good job with a tough customer and a tough project.
This review was collected via phone interview by Customer Research Inc.

MT
Mellissa T.
South Carolina
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2016 Category: Collision
Melissa said this business provided good customer service, but her vehicle was a day late due to issues she was not aware of.
This review was collected via phone interview by Customer Research Inc.

DL
Danielle L.
North Carolina
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2016 Category: Collision
Danielle said the customer service was good, but no one called her, when the vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

EM
Ed M.
North Carolina
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2016 Category: Collision
Ed said they were very professional and very good. They did what they could to get the vehicle back to him, quickly.
This review was collected via phone interview by Customer Research Inc.

AP
Alexandra P.
North Carolina
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2016 Category: Collision
Alexandra said this business did a very good job and in a short period of time. The parts were in stock. So, it was a fast job.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 1196 in total