Charlotte, NC 28273
11.9 miles away
Review for Town & Country Ford Body Shop
Jamie D. on 06/07/2011
Jamie said he was satisfied with the quality of the repair, but he wasn't satisfied with how they returned his vehicle to him. There were black hand marks inside the roof of his vehicle and they didn't put the lining of the trunk back in correctly. One of his radio knobs was missing and there was some white paint marks left on the outside of his vehicle. He contacted his claim adjuster and emailed her the pictures. He also spoke with Kim at the business, who ordered him another radio knob, which he picked up today, 6/7/2011. She also informed him that he could come back anytime and get a free $25 car wash. He realizes that they have been trying do things to make up for those issues. His vehicle was ready 1 week past the time it was promised and he didn't know why.
Service Date: 05/31/2011
Review Created: 06/07/2011
This review was collected via phone interview by Customer Research Inc.