Charlotte, NC 28273
11.9 miles away
Review for Town & Country Ford Body Shop
Ingrid J. on 06/13/2011
Ingrid said she rated them a 4 for her overall experience because it took them 3 extra days to repair her vehicle. It was an inconvenience to her because she did not have a vehicle to drive around. If she knew it was going to take them that long she would have rented a vehicle. When she picked up her vehicle she noticed the top of her convertible would not come down and it was never an issue before. She called them to let them know what was going on and they told her to bring her vehicle back in the next morning. Her vehicle was not ready on time because they had to redo the paint work and the part they ordered did not come in on time. The lady who did her estimate and kept her informed was lovely. She did a great job. The mechanic guy that helped her with her vehicle the following morning was courteous and nice. He was expecting her early in the morning and he was able to fix her vehicle before 8am.
Service Date: 05/25/2011
Review Created: 06/13/2011
This review was collected via phone interview by Customer Research Inc.