Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Harry M. on 04/09/2016
Harry said the facility kept him well informed all during the repair. They did a great job and took care of him well. He said he felt they could have been a little more proactive on the detailing of the vehicle. He had been told the small scratches on the two year old vehicle would be removed, but when the vehicle was returned the scratches were still there. It was explained to him the blemishes had ate through the clear coat and could not be removed. If he had been told of the concern it would have been easier. The vehicle was painted while at the facility, but now it has to be scheduled for a paint job, which is going to cost him more money than if it had been completed during the repair.
Service Date: 04/04/2016
Review Created: 04/09/2016
This review was collected via phone interview by Customer Research Inc.