Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Naira Y. on 10/24/2011
Naira said she had to take her vehicle for the same repair 3 times now. The first time was the major body work, then she returned for 3 scratches, which they took care of, and she returned today because of a big hole in the bottom of the vehicle. She wasn't completely satisfied with treatment because even today when she took it back and got the managers involved, and showed them where the hole was, one of them said it looked beautiful to him. Naira touched it and a big piece of caulk fell out, and she asked him if he'd like his wife to have a repair in that condition. The hole was under the vehicle where 2 panels were supposed to be welded, but there was a crevice with burned caulking falling out. Naira wouldn't recommend them at all. She stated she felt there was no quality control, and when she took it back, there was a little bit of defensiveness. Naira chose this business because the affiliated dealership was the only Toyota business in the area, and she thought she'd pay a little more to get a quality repair.
Service Date: 10/19/2011
Review Created: 10/24/2011
This review was collected via phone interview by Customer Research Inc.
Michael A. at Town & Country Toyota Body Shop responded on 10/31/2011
Naira it was great to see you happy with your repair friday. Anything I can do for you in the future please let me know.